Jim Riehl's Friendly Honda

Friendly Atmosphere My experience with the service team was great! They were not only friendly but quick on the work I had done. I would definitely recommend friends to My experience with the service team was great! They were not only friendly but quick on the work I had done. I would definitely recommend friends to deal with this dealership. More

Service Everyone in the service department, especially Brian, was so nice to me! Being a young adult is hard sometimes because a lot of times you don't get ta Everyone in the service department, especially Brian, was so nice to me! Being a young adult is hard sometimes because a lot of times you don't get taken seriously. They were all so helpful and went out of their way to make sure all the problems with my car were addressed. Thank you! More

Great! My purchase of a Honda CRV was the best experience I've ever had buying a new car. I requested a quote online. Alyse Vasquez called me right away wi My purchase of a Honda CRV was the best experience I've ever had buying a new car. I requested a quote online. Alyse Vasquez called me right away with a great price. All the paperwork was handled efficiently. Best of all, there was no pressure. I will definitely recommend your dealership to my friends! More

Very Friendly The Service team is always respectful and courteous. They go out of there way to provide the best customer service of any Honda dealer. Thank you! The Service team is always respectful and courteous. They go out of there way to provide the best customer service of any Honda dealer. Thank you! More

Air bag recall Took over 2 months to get my vehicle back since the air bag parts were not available. Got a lowner and all this time my car was just sitting outside Took over 2 months to get my vehicle back since the air bag parts were not available. Got a lowner and all this time my car was just sitting outside. Would have been nice to know that I had also the option to take my car and store it in my garage. More

Excellent This is the best dealer for Cadillac service. Fast and courteous. They got me in and out in a flash. They even cleaned my vehicle ! This is the best dealer for Cadillac service. Fast and courteous. They got me in and out in a flash. They even cleaned my vehicle ! More

Service always great !! I have been going to this dealership for 7 years now. I wouldn't go to a different Honda dealer. They are kind and always do a great job. Thank you Ty I have been going to this dealership for 7 years now. I wouldn't go to a different Honda dealer. They are kind and always do a great job. Thank you Tyler More

15,000 mile service I requested that the 15,000 mile service routine be performed on my 2016 Pilot. Service rep was polite, and sincerely interested in my concerns. Mecha I requested that the 15,000 mile service routine be performed on my 2016 Pilot. Service rep was polite, and sincerely interested in my concerns. Mechanic thoroughly checked the vehicle and quickly performed all required tasks. The fee was reasonable, and I experienced nothing but professionalism and complete customer care from all involved, including the dealership cashier. More

Worst Service Ever Brought car in for service (intermittently stopped running when i hit a bump). Service department told me it was my aftermarket alarm system and remo Brought car in for service (intermittently stopped running when i hit a bump). Service department told me it was my aftermarket alarm system and removed the alarm system and charged me for the work. The next day the car quit again, I took it back and they told me a wiring harness wrapping around the frame to the motor was damaged and needed repair. They repaired it and charged me for the work. The next day the car quit again. I took it back and they told me the ignition switch was bad. Since the car quit when I hit bumps I asked them-Did you wiggle the key/switch causing it to quit? They told me YES. They replaced the switch and charged me again for the switch and labor. This time before I left their parking lot i found a bump in their lot and ran over it. My car quit again!!. I took it to a Honda dealer on Gratiot in Roseville (Jeffry). There they found the problem to be a pinched wire between the gas tank and frame. They repaired it and I never had the problem again. I disputed my charge payment for ONLY the $100 it was to cost me for the Alarm re-install. They also contested my dispute and lied about the situation I state above. Ultimately I did not win the $100 dispute but in turn they lost a customer. Myself, friends and family will not patronage their dealership. More

Oil Change I did not have an appointment but you took me right away and oil was changed within 45 min. Everything checked on car and very good service. I did not have an appointment but you took me right away and oil was changed within 45 min. Everything checked on car and very good service. More