Jim Riehl's Friendly Honda

Very good experience with sales department and service department. I have always had good service except for one time and it was remedied immediately and courteously. department. I have always had good service except for one time and it was remedied immediately and courteously. More

Professional & great customer service, definitely recommend this dealership. They were very friendly and explained to me everythin they did which I appreciated. If I have any other needs ill be sure recommend this dealership. They were very friendly and explained to me everythin they did which I appreciated. If I have any other needs ill be sure to go to this dealership. More

Jerry was professional, helpful, informative, and friendly. He showed me the new equipment that would be used on assessing my Pilot and explained the way it worked. I appreciated all the servic friendly. He showed me the new equipment that would be used on assessing my Pilot and explained the way it worked. I appreciated all the service people who worked on the car yesterday -- there were probably four or five and I didn't get all their names. When I called the dealership later that day to find out when the car would be ready, the person who answered the phone was cheerful, positive, and specific about what time I should plan to pick it up. When I had questions, they were answered completely and without drama. The Friendly Honda folks are true professionals building a business on excellent service. Two thumbs up! More

After looking at a Toyota Corolla, we purchased a new Civic from Jim Riehls. it was a pleasant experience as everyone in the showroom was friendly and helpful and quite knowledgeable. Based on my own r Civic from Jim Riehls. it was a pleasant experience as everyone in the showroom was friendly and helpful and quite knowledgeable. Based on my own research, the price and financing seemed fair. Two weeks after making our purchase, I remembered an accessory I wanted but forgot when we closed our deal. I left a voicemail for Jordan, then called the service dept just to find out how long it would take to install the door guards. After a brief conversation with Bobby, who answered my questions completely and patiently, he connected me with Mike in parts. Jordan did return my call and was concerned that my request for the door guards was handled to my satisfaction, which it was. The parts came in the next day and were installed the day after that. The service was quick and looked great. They did give me a break on the price/installation, treating as if I had done this at the time of purchase when we had added other accessories. Everyone I spoke and dealt with treated me with respect and concern. The service department was busy that day (as there were several other customers in the lounge) but I was in and out faster than they had quoted me. Each one asked me if I was satisfied or had any questions. They insisted I call if there was any problem. Which I would; but there isn't. We have been taking our 2002 Odyssey to your service dept since we bought it there and have never, ever, had a problem with any member of your team. We are completely satisfied with Jim Riehl's Honda. More

I bought a used Honda CRV in April, 2012 from Jim Riehl. I bought a used Honda CRV in April, 2012 from Jim Riehl. As part of my purchase, I received a new battery. Fast forward 9 months and my Mom is h I bought a used Honda CRV in April, 2012 from Jim Riehl. As part of my purchase, I received a new battery. Fast forward 9 months and my Mom is having trouble with the battery but she now is can't drive to a dealership in Tampa, so she bought a battery locally, although she should have had it replaced at the dealership. Jerry Thavet, the head of service was able to refund the what my Mom spent on this battery. It took months to get it worked out, but it was worth the wait. Cudos to Jerry. Thanks, CC Leslie More

The service advisers I have encountered have always been friendly and helpful and not too pushy about the services I require. The mechanic, Tom is awesome! And I look forward to talking with the cashier, Lo friendly and helpful and not too pushy about the services I require. The mechanic, Tom is awesome! And I look forward to talking with the cashier, Louise, as she is friendly and completes the wonderful service I receive at this dealership. More

Please consider carefully the dealership that you go to when purchasing your new Honda. Everyone at this dealership is so friendly and helpful unlike other dealerships that we visited. Would recommend when purchasing your new Honda. Everyone at this dealership is so friendly and helpful unlike other dealerships that we visited. Would recommend them to anyone! More

My experience started with Brian in Service when I brought in my 2009 Honda Accord with a problem with the driver's side window controls. Brian was able to get the window rolled up even though the re brought in my 2009 Honda Accord with a problem with the driver's side window controls. Brian was able to get the window rolled up even though the replacement part would not be available until the next day. I asked Brian about the possibility of an extension on my warrenty and he referred me to Dennis. Dennis explained that Honda does not warrenty beyond 120,000 miles, but suggested that I consider purchase of a 2013 model, that with the equity in the 2009, the current low interest rate and the clearance sale they might be able to get me into a new car with little or no increase in monthly payment. Dennis referred me to George Jablonski and now I am the proud owner of a 2013 Honda Accord. George worked hard to obtain a car with the options and color I wanted and to get the car delivered in a very short time. I am very satisfied with the performance of these three gentlemen and am pleased with the new Honda. More

The customer service was excellent. I was sold on the service. George provided me with what I was looking for in a new vehicle and I am very pleased. service. George provided me with what I was looking for in a new vehicle and I am very pleased. More

After checking for problems, recalls, etc., I was out the door with my clean car in one half hour for my oil change. As usual, everyone was courteous, efficient and very helpful. I heartily recommend Frien door with my clean car in one half hour for my oil change. As usual, everyone was courteous, efficient and very helpful. I heartily recommend Friendly Honda! More