Jim Riehl's Friendly Honda

Love my new Honda CR-V I have never purchased a car other than from "The Big Three" automakers. We are very pleased with our new CR-V. The technology and safety features a I have never purchased a car other than from "The Big Three" automakers. We are very pleased with our new CR-V. The technology and safety features are first class! Honda was not offering any incentives on these cars. This dealership was the one on Costco's list for discounts and we did get our best deal through them. I wish Honda would give a longer warranty on their vehicles. I do not like when they try to sell warranties on the car and tires that are very expensive and difficult to afford after paying so much for the vehicle. Also for some reason when you want to pay cash dealerships try to talk you into financing. We would like to have gotten a little more for our trade-in but they did work with us and gave us almost as much as we were offered elsewhere. Overall it was a good experience. Pete spent a lot of time showing us how everything worked. So far we have been able to use the features without difficulty. Thanks Pete for the great tutoring session. More

Jerry Addressed My Dissatisfaction I brought my Civic Si in for TPMS sensor changeover and an oil change. I also "let" the service writer convince me that a brake fluid change was warr I brought my Civic Si in for TPMS sensor changeover and an oil change. I also "let" the service writer convince me that a brake fluid change was warranted at the time (65K miles). Once the work was undertaken on the car I received a phone call telling me that 3 of 4 tire sensors were defective and couldn't be put back on the changeover rims. I countered with the fact the sensors were working fine when I brought the car in. I was then told that a mechanic advised that sensors sometimes break when being removed from the rim due to corrosion. This advise was not given to me when I first brought the car in for the service writeup - it may have made me NOT do the changeover. I was told that I could be given a "deal" on the cost of the replacement sensors. I needed the car to be up and running and so begrudgingly agreed - but I was not satisfied. Several days later I filled out a customer survey from Prime and expressed my dissatisfaction with the situation; and that I would take my future servicing needs elsewhere. I received a call from Jerry who offered to provide me 2 complementary oil changes - he explained that he was looking at my service record and that he didn't want to lose a dedicated customer of 7 years over a few minor replacement parts. I told Jerry I was very happy to accept his offer and that I was very satisfied with the fact that he addressed my concern in a manner agreeable tot he both of us. Jerry is an asset to the dealership. More

Terrific service from Jim Rielhs Friendly Honda. The service experience at Jim Riehl's was wonderful. Bobby took great care in communicating the ETA and when I arrived at the shop, he went over the The service experience at Jim Riehl's was wonderful. Bobby took great care in communicating the ETA and when I arrived at the shop, he went over the work in great detail. All around great experience. More

Car Purchase We received great service with Alyse as our salesperson. She was very competent, friendly and knowledgeable. She answered all our questions and too We received great service with Alyse as our salesperson. She was very competent, friendly and knowledgeable. She answered all our questions and took initiative in informing of us of the necessary steps in returning our lease vehicle and taking delivery of our new vehicle. She listened to us and knew what we were looking for and got us a good price. She contacted our insurance agent and got things rolling after we accepted her offer. Thanks Alyse for your professional service. The manager also worked with Alyse and ourselves to obtain for us a reasonable and satisfactory deal. Everything was explained to us regarding additional warranties as in tire, key replacement, theft, etc. I felt we had a good overall experience. Thanks. More

Negative Customer Encounter with Service Manager I had some fluid changes, front brake pads replacements and turn rotors last week at Jim Riehl's Friendly Honda in Clinton Township, Michigan. I owned I had some fluid changes, front brake pads replacements and turn rotors last week at Jim Riehl's Friendly Honda in Clinton Township, Michigan. I owned a Honda Accord in college and have been coming to Jim Riehl's Friendly Honda for 15 years for the maintenance services since the purchase of a 02' Odyssey and 09' Pilot. High-quality maintenance service was always provided at this location. The service team is always informative, courteous, and professional. The service team had just performed over $1000 maintenance service on the Odyssey months ago and over $700 this time on the Pilot, . I am very satisfied with the high-quality Honda brand so I also own a Honda lawnmower, a Honda snow thrower, and a Honda power washer. When showing up for the appointment on the 20th of June, a work order was generated with the same quote given while making the phone appointment. The service clerk, Bobby, offered $10 discount at the checkout. After a few minutes, I found an 11% off coupon from Jim Riehl's Friendly Honda website and took a screenshot. I informed Bobby to print out the coupon from his office. After waiting over an hour, Bobby told me the technician recommended changing the rear brake pads with labor waived on the rear while doing the front and the rear altogether. I agreed and Bobby did not mention any restrictions on the 11% coupon at this point. I was very satisfied with the service so far. At the checkout counter, when I showed the lady the screenshot of the 11% off coupon, she called the manager. A man came out with a serious look on his face without saying hello or introducing himself. He looked at the coupon, took the bill into his office and, for 30 minutes, came out twice with higher prices on each item showing that the original quote was already discounted. He had manipulated the prices on the bill to reduce the discount from the coupon. That meant, for every customer coming in with the coupon, he could mark up the price before applying the discount. The 11% coupon was taken down fast from the website and replaced with a 10% maximum $20 coupon. I could have returned in five separate times using the 10% coupon. He kept trying to explain his side of the story, the labor cost, and his balance sheet. I insisted on the original total after 11% discount, a $15 difference. There were at least 10 other employees and customers watching the whole ordeal. He was arguing with me over a small amount of $15 overcharge! I told him that if I was not happy with his service, I will not come back. He said that it was ok and fine if I never came back! Bobby apologized and offered to pay for the $15. The manager said it was ok if Bobby paid for it. I was shocked! Later, we asked for his name and he is the service manager Jerry Thabet. Jerry did not comply with Honda company policy and philosophy. All he cared about was the labor cost and his balance sheet, but did not care about providing Honda customers with the highest service satisfaction. He did not achieve “The joy of buying” by providing services that exceeded the expectation of Honda customers. He did not promote “The joy of selling” while Bobby was trying to establish a trust relationship with Honda customers. As a manager, Jerry did not lead as a role model, in front of other employee and customers, by providing satisfied services that fulfilled the customer’s high expectations. How could Jerry’s arrogant, manipulative, and deceitful customer service behavior “ensure the joys for the next generation” with my daughter watching as it unfolded? He failed this customer service challenge without understanding that he is serving customers on behalf of American Honda Motor Co. He could have honored the 11% coupon to the full extent and dealt with his balance sheet later. Jerry did not represent Honda well to Honda customers. More

Unbelievably Impressed! "Had an extraordinarily great experience buying our new car at the dealership!" - Are not words that I thought I'd ever say... Yet, it's true! Our Hon "Had an extraordinarily great experience buying our new car at the dealership!" - Are not words that I thought I'd ever say... Yet, it's true! Our Honda salesperson: 'Todd Hanson', his finance guy 'Dennis', Todd's manager and the Jim Riehl team did a spectacular job. They actually listened to what we wanted, went out of their way to find the exact vehicle that we'd requested and didn't jerk us around on options that we didn't want or need. As for the usual "Haggling" - it (shockingly) wasn't even necessary. I do extensive research prior to contacting a dealer and know exactly the vehicle that I want and what a fair price should be for me to pay. That is how I know that Todd was very earnest and honest in the information that he was giving me. He was, also, very thorough in explaining what the dealer and Honda were able to offer. This was the first Honda that I'd purchased in 25+ years. We couldn't have been happier with the transaction. My wife & I love our new car! And, when our other vehicle is ready to be replaced - we know where we're going. Thank you, Todd and Jim Riehl's Honda. See you next time! More

Relaxed car purchase Jordan Mazzola was a knowledgeable salesman with no pressure. I guess Honda doesn't need to put on pressure with "The deal ends and the car may be go Jordan Mazzola was a knowledgeable salesman with no pressure. I guess Honda doesn't need to put on pressure with "The deal ends and the car may be gone the next day" tactics. Hondas sell themselves. They have a great product. We went back to Friendly Honda after we purchased a new 2005 Odyseey and decided to trade it in after 270,000 miles. What a testimonial for a product. Great Dealership. More

Fixed, Fast, and Friendly I brought my car in to the "dealership" as a last gasp to fix an issue that had my mechanic and several others stumped for two months. My Malibu wou I brought my car in to the "dealership" as a last gasp to fix an issue that had my mechanic and several others stumped for two months. My Malibu would run great and then mysteriously go into limp mode causing me to sit on the side of the road several times to get anywhere. Replaced the throttle body and pedal sensor three times. Every time I got my car back it would fail within a couple of days. So I took the car back to where I had bought it from at Friendly Cadillac and they diagnosed and repaired the car in under three hours. I was blown away. They even let me know that the part that I had previously had replaced was under warranty! Jared, Randy and the whole staff were fantastic. I'll be back. Greg H. More

Easy-peasy Everything about replacing the passenger side mirror was handled efficiently and politely. And they gave my car a free car wash, too. Nothing took lon Everything about replacing the passenger side mirror was handled efficiently and politely. And they gave my car a free car wash, too. Nothing took longer than predicted. More

Finally, a good car buying experience For probably the first time in my 20 years of buying cars, I can honestly say 2 months after buying my car that I do not regret it. Frank Stack was ab For probably the first time in my 20 years of buying cars, I can honestly say 2 months after buying my car that I do not regret it. Frank Stack was able to find me financing when other dealers could not, due to my sub-par credit and other predicaments. Not only did he find me an approval, but under 10% APR. When I bought the car, it had a leaky tire. I took it to service. First they tried to fix the tire, but when they were unable, they replaced it at no cost. Dealing with the staff at Jim Riehl's was a pleasure and I will not likely buy another car elsewhere again. Many thanks to the friendly, helpful staff for making my car buying experience memorable, in a good way for once. More