Jim Shorkey Chrysler Dodge Jeep Ram

Love my Patriot 2016 75th anniversary I haven't bought a new car in 16 years, was mildly apprehensive.. I had been to several Jeep Dealers and was very impressed by Jim Shorkey and Jamie S I haven't bought a new car in 16 years, was mildly apprehensive.. I had been to several Jeep Dealers and was very impressed by Jim Shorkey and Jamie Sacramento. I instantly felt comfortable with everyone. It was a nice atmosphere. I drove 40 minutes from my house to buy a jeep from them due to the outstanding value, the lifetime warranty, and their willingness to retrieve my jeep from another dealer to their site. (Please note... I do have closer Jeep dealers by my house). Jamie made the process very painless. I love my Jeep. I would and have recommended Jamie to others who are needing a winter vehicle. Thanks again!!! More

Buying a car Was told I was approved for a loan then got the run around a few days didn't wanna deal so went somewhere else and guess what wow I got a car approved Was told I was approved for a loan then got the run around a few days didn't wanna deal so went somewhere else and guess what wow I got a car approved and drive in home in than 3 hrs big difference snorkey dealership plays games with you, why do you think they call it no games price you play their game not yours trust me go somewhere else and buy your better in getting a good price and treated better More

very odd in buying a car Looked at a Challenger had 29,000 miles drove the car had 3,500 miles on the net it had 2,900 miles made me wonder had tons of people try to sell a ca Looked at a Challenger had 29,000 miles drove the car had 3,500 miles on the net it had 2,900 miles made me wonder had tons of people try to sell a car but they couldnt make a very good deal and the last transaction I had before giving up was a smart comment of giving me a last shot lol wow I had my stuff together just didn't wanna get rid of Challenger,rather have it sit on the lot all winter long More

Above and beyond to help someone in need. Oct 6th we set out on a 5000 mile round trip and not an hour and a half into our travel our truck began to have issues and was going into limp mode. Oct 6th we set out on a 5000 mile round trip and not an hour and a half into our travel our truck began to have issues and was going into limp mode. After a couple hours trying to find a dealer in the area to help us out Jim Shorkey answered the call. We pulled in and unhooked our trailer and withing ten minutes the truck was on the lift. A couple hours later we were on our way again thanks to the team of men working on it. When others said they couldn't help, Jim Shorkey's team stepped up to the plate and we're grateful to have found them! Thank you again for a fantastic experience and getting us on our way in short order. Sincerely, Chad Hohenwarter Lancaster, PA More

Lengthy Found the vehicle I was looking for, Jeep Wrangler Sport with standard transmission. Everybody else has automatics. The negotiation process was a bit Found the vehicle I was looking for, Jeep Wrangler Sport with standard transmission. Everybody else has automatics. The negotiation process was a bit tedious but persistence pays off. I got what I wanted in a vehicle for slightly more that I budgeted but still at a reasonable price. More

New Car First off coming in here on a budget with what i needed to get, I thought to myself that it must be nearly impossible! I met with a gentleman that too First off coming in here on a budget with what i needed to get, I thought to myself that it must be nearly impossible! I met with a gentleman that took his time out of this busy day to help me with my issues. His name was Augustus Marino. His patience and understanding were incredible and made my car buying experience exceptional. He went above and beyond to get me the car that I wanted with the payment that I needed. More

Lied , careless , reckless Today I took my 2016 dodge ram back for repair because the manual key wouldn't open the door . About five hours later I was called and told that it Today I took my 2016 dodge ram back for repair because the manual key wouldn't open the door . About five hours later I was called and told that it was done and ready for pick up . So I return to the dealership I was given the keys and had to walk to find my truck , I found it wedged into a hillside as in dirt physically moved by my truck as it was carelessly driven into the hillside. So I want to check if the key would work and of course it did not . So they had my truck for five hours and didn't fix the problem lied to me and told me they did and then carelessly threw it aside. I called the next morning about it and was told that they did updates and usually that fixes the problem, I re-iterated that it was a mechanical problem something was physically broken and I was assured that usually an update fixes this problem... so I drove to the dealership as I couldn't get a straight answer where I waited while they took the door apart and told me as suspected that it would need a new mechanism that they had to order. If they had listened to me, taken the panel off in the first place this could have taken one day and a half hour instead of 2 wasted days. More

Lied to Our Faces Craig straight up lied to my fiancée and me during the purchase of our vehicle in July. Not only did he lie, but the finance department neglected to s Craig straight up lied to my fiancée and me during the purchase of our vehicle in July. Not only did he lie, but the finance department neglected to send my paperwork causing me not to have a secured loan for almost 30 days after the initial purchase. I almost had a repo order put out on the vehicle before I could even make the first payment. This is just the tip of the iceberg when it comes to dealing with this dealership. All attempts to work with the dealership were met with resistance or them flat out ignoring me. I called the finance department for a week straight trying to get Kristie on the phone, but I could never get a call back. They are quick to call when they need something from you, like when they screw up your sales paperwork and need you to come in and sign again, but as soon as the deal closes, you are dead to them. Promises to "make it right" go unheeded. I was hopeful Sean Rattigan would handle the issue, but it's been well over a month since he personally started dealing with the issue, so it appears my only course of action is to get the State Attorney General involved. Jeep was receptive and sympathetic to the issue, but has no control over dealership disputes. I am very loyal to the Jeep brand, it's just a shame my neighborhood Jeep dealership is such a shame and continues to employ the Matt Kramers, Pete Paynes, and Craig Stephans of the world. My salesman, Jason, was very friendly and I have no complaints with him. More