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Jim Trenary Chevrolet

2.4

31 Lifetime Reviews

501 Auto Mall Drive, O'Fallon, Missouri 63368 Directions
Sales: (636) 946-6300

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31 Reviews of Jim Trenary Chevrolet

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December 30, 2018

""You Pay What We Say" not " You Pay What We Pay" "

- Perry P

Their ad should say "You Pay What We Say" not "You Pay What We Pay"…!!!!! My wife and I were looking for a new car. Jim Trenary in O'Fallon was the closest to our home so naturally we decided to shop there. The salesman very polite and professional and the car that we specifically wanted was not on their lot. We were sent to the Troy Missouri store because we wanted to see what that car looks like in that color. We get all the way to Troy only to find out the car is not there. It had not been sold, it had never been there because it had not come in from the factory yet . So we drove by another dealership that had one in the same color again with every intention to return back to Trenary and be loyal to their salesman. We drove all the way over to Elco in Ballwin and we love the color. We return to the O'fallon location and was ready to make the deal for the one that had not come in yet as we were willing to wait. Once we started talking numbers the price we were quoted was $2,500 over the price on their internet ad. The internet ad apparently had a rather large rebate that they wouldn't give us for being a previous General Motors owner even though we showed them proof of our current insurance card showing the v i n the GM car we owned. So, really wanting the car we negotiated a price that was higher the ad only to find out his sales manager now won't sell us the car in Troy even though we're willing to wait for it. The only other car in the area in the color and trim we wanted was over at Elco Chevrolet. Again staying loyal to the salesman we asked okay fine just get that car and we'll buy it here as again we're willing to wait for it. We were then quoted a price $600 above the price that we just negotiated for the very same car and very same trim. The salesman did do a good job of going back and forth to management only to come back to stick to the same inflated price. Losing patience I asked the salesman to go to the top guy which he did and it was still no. My wife and I were very upset so I stepped outside and thought I'll just call Elco and give them the price that we negotiated for the one in Troy that Tranary now won't sell us. Elco was more than glad to take that price and said come on over the car is here and you can drive it home today. We went to Elco and had a very pleasant experience. I'm not blaming the salesman in this at Jim Trenary I'm blaming the management because the top manager came to speak to us and told us he went to Jim Trenary himself and he said no on the deal and if we want it we had to pay the inflated price. While he was saying he wanted to earn our business he had already lost it. He was very preoccupied while he was talking to us and sounded very disingenuous while continuing to qoute the price they wanted us to pay not what they advertised on their ad. I will never return to Jim Trenary even though it's right by our house and right by my work. I would rather drive 20 miles out of my way to be treated with dignity and respect and above all at least with a place that will honor the prices that they advertise. In the end Elco got our business and future business for $600 less then what Trenary was trying to be stick me with. It got to a point where it just wasn't worth being loyal to the Jim Trenary salesman or Jim Trenary as a dealership after being sent all over the country for a car that was wasn't there and even when it would arrive they wouldn't sell it to us. I find Jim Trenary to be very deceitful in their advertising so when you see a price iadvertised even though there's disclaimers you feel you qualify for all I can say is buyer beware. I can't imagine what kind of surprises they would have had in store for me once I got into the finance room. I didn't give them the chance.

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Recommend Dealer
No
Employees Worked With
Said he was internet sales manager
November 26, 2018

"Broken mirror "

- Janet

Bought a 2019 High Country Saturday off the showroom floor and while they are driving it out the passenger outside mirror was broken... they said it happened at their car wash... still took it home because their service center was closed. Back Monday to get it fixed and the salesman said on Saturday he would get a loaner to drive so we don’t sit and wait... here we sit because there is no loaner.. so much for promises... will have to really think about buying at Trenary ever again...and this our second purchase from them... no loyalty..so sad

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Recommend Dealer
No
Employees Worked With
Ryan Reed
September 29, 2018

"Sales "

- Bill S

I’ve purchased all my Malibu’s and Colorado’s at Jim Trenary. I always got a great deal and will go back again. Looking at Equinox’s now

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Recommend Dealer
Yes
Employees Worked With
Brett Wilikson
September 29, 2018

"I love Jim Trenary"

- Mikeq9998

I have bought several vehicles from the O’Fallon location and have all of my vehicles serviced there. Not only are their prices great the employees are wonderful to work with in sales and service.

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Yes
Employees Worked With
Drew Snyder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Absolutely terrible"

- Jeff

I had bought a truck online from them only to find out a few days later they sold it to someone else. Justin the used car manager is an absolute jerk. I would not recommend anyone buy a car from this dealership.

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Recommend Dealer
No
Employees Worked With
Justin
May 18, 2018

"Rude salesmen, rude service center, unknowledged FI "

- footbally

We have purchased 5 cars from the Union location. Went in yesterday to test drive a car. Greg Benton did the best he could. He is relatively new taking over for his Mom Sue. This dealership needs to be under new management. The other salesmen were so rude so Greg. They were rolling their eyes, talking to him as if he was a child and rude to us. People in Union are complaining about the dealership.. Something is wrong and this needs to be addressed. We will be going elsewhere.

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No
Employees Worked With
Greg Benton
March 30, 2018

"STAY AWAY"

- Tony

Been there 3 times and will never go back. First time got a piece of mail that said I won a new car!!!! Yeah, No. Marketing scam. Reluctantly went back for a repair and they ripped me a new one. One year later part failed again!! Only came in because I figured they would replace it since it had only been a year...wrong. If your planning on buying a car or repairing the one you have do it somewhere else. But no matter what you do DON'T DO IT THERE.

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No
Employees Worked With
no
October 25, 2017

"Horrible, Horrible Horrible "

- SEPIZZI

Went in for service and left with a bleeding ulser. I have using trenary for service for the last two years. NEVER NEVER NEVER AGAIN. Save your valuable time and money

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No
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No
June 28, 2017

"HAPPY HAPPY HAPPY!! :-)"

- dyan&doug

Great all round experience..we were first time Corvette buyers, and the Trenary Group took the time to answer all of our Questions, Danielle our sales lady was a delight! Needless to say we are in love with our 2017 Stingray!! 👍

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Yes
Employees Worked With
Danielle
April 09, 2017

"Never again...."

- Knlkurt

Bought a used 2005 Tahoe with 112k miles in Aug 2016. It's been in the shop since Nov 1, 2016. Unknown to us upon purchase, the transmission was rebuilt. They of course denied knowing, and would NOT help in any regard, except of course to replace it for 2x as much as anyone else. Tahoe's should run without major problems for 200k or more. I would recommend buying only from truly reputable dealers, not just the ones that sell lots of vehicles. There is a reason you can't leave a review on Trenary's website. Their 1.8 outta 5 star rating is terrible, and deserved.

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Recommend Dealer
No
Employees Worked With
Jim Wilheim, internet sales.
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