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Jim White Toyota

Toledo, OH

Overview
Employees
Reviews
Vehicles
4.7
2,847 Reviews
Jim White Toyota is proud to have been serving Northwest Ohio and Southeast Michigan for over 50 years, having opened our doors on April 8, 1968. It has been an honor to serve our community and look forward to continue to do so. Working with us is nothing you have ever experienced before. With our Jim White Toyota Promise, every interaction with us will be SIMPLE, STRAIGHTFORWARD, and SECURE. We will always respect you and your time. We will never pressure or take advantage of you. We will honor all promises and commitments made. And above all – we will always be transparent! Aside from our Jim White Toyota Promise, the Jim White Toyota Advantage is a suite of perks our guests get to enjoy when doing business with us. From no cost maintenance to shuttle service to alignment checks. Our Jim White Toyota Advantage is our way of saying we appreciate you! Discover more about our Jim White Toyota Advantage when you stop in for a test drive or for service. In addition to what we do for our guests, we believe in being a good neighbor. We are proud sponsors of Task Force 20/Veterans, Toledo Mudhens, YMCA/JCC, Whitmer Jr. Panthers, Centennial Terrace Concert Series, UT Lady Rockets Basketball, as well as several youth groups and charities. Call Jim White Toyota at 419-841-6681 or visit us in person. We’re conveniently located at 6123 W. Central Ave. Toledo, Ohio 43615. We look forward to assisting you with all of your automotive needs!
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6123 Central Ave

Toledo, OH

43615

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Showing 2,847 reviews

January 09, 2022

I got an oil change and a tire rotation. I’m very satisfied with the work. Wasn’t thrilled with the two hour wait More

by Cmingio
Recommend Dealer
Yes
Employees Worked With
Luis Flores
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Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review and your business!

January 09, 2022

They made I totally convenient for me to get my Camry serviced! I needed to drop it off in the evening and picked it up the next day and they were able to accommodate me. Thanks!! More

by boykins6136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We truly appreciate it and are happy we accommodated your needs.

January 08, 2022

Most times work is well done; however, sometimes very slow at getting the work done. More

by joanrbak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We apologize if some times we take longer than expected.

January 07, 2022

The people were helpful and prompt, got work finished when they said they would . I.was pleased with the way the problem handled. More

by ANSBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP Matthews
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Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We are pleased you had a good experience.

January 06, 2022

Good work, time frame on completion kept getting pushed back. Had to call for update, after was told they would call me. More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Matthews
Report | Print
Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We will remind the Service Advisors about our policy to provide regular updates to our guests. We apologize you did not receive these.

January 04, 2022

The service people were ver friendly, especially the shuttle driver. I would have given a perfect rating if the communications were better. More

by lhoepf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Gazda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver, I don’t remember his name - give him 5 stars., Luis Flores
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Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review! We truly appreciate it! You mentioned the communication. What was missing? We would like to address this with the Service Advisors as communication is incredibly important!

Jan 10, 2022 -

lhoepf responded

It is a minor complaint but I think legitimate. When I dropped the car off to be inspected, I was told that I would get a phone call when the inspection was done and they would send someone to pick me up. That call never came until I called the switchboard and asked for an update. The service department called me while I was on hold. I just wonder if I would have been without my car until the next day if I had not called to check the status. A week later I received a call that they needed to have my bring the car in to see if you had the part for the recall in stock or if it needed to be ordered. When I told the lady that I was hoping it was a call to bring it back in to be repaired because I had already had it in for inspection, she was surprised. I thought it was odd that she was not aware that the car had been looked at and the part was ordered. To her credit, she checked with someone who told her the part was in stock so we set up an appointment for repair. Overall, I was very pleased with the service and personnel.

Jan 10, 2022 -

Jim White Toyota responded

Thank you so much for getting back with us. We truly appreciate it and will be bringing this to the attention of all the Service Advisors. We sincerely apologize for the miscommunication and confusion.

January 01, 2022

Very helpful and very kind. My sales person did everything to make my purchase fast and easy. More

by GAH62US
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Lugari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Peters
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Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review and your business!

January 01, 2022

Excellent service in a timely manner ,service person was very polite and very helpful with my questions More

by TOTH3265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
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Jan 10, 2022 -

Jim White Toyota responded

Thank you for your review!

January 01, 2022

Old customer back for new car. Great experience again just like back in 2010! Friendly and fair with great service! Thank you! More

by Studio-d
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Beutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2022 -

Jim White Toyota responded

Thank you so much for your review and your repeat business! We truly appreciate both!

December 31, 2021

Always helpful. Go out of their way to solve the problem. My car is almost 12 years old , when I bought a new phone them helped program . Just nice people More

by janicefrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Beutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Transport driver , Nick Schiavone
Report | Print
Jan 18, 2022 -

Jim White Toyota responded

Thank you for your review!

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