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Jim White Toyota

Toledo, OH

4.8
2,928 Reviews
Jim White Toyota is proud to have been serving Northwest Ohio and Southeast Michigan for over 50 years, having opened our doors on April 8, 1968. It has been an honor to serve our community and look forward to continue to do so. Working with us is nothing you have ever experienced before. With our Jim White Toyota Promise, every interaction with us will be SIMPLE, STRAIGHTFORWARD, and SECURE. We will always respect you and your time. We will never pressure or take advantage of you. We will honor all promises and commitments made. And above all – we will always be transparent! Aside from our Jim White Toyota Promise, the Jim White Toyota Advantage is a suite of perks our guests get to enjoy when doing business with us. From no cost maintenance to shuttle service to alignment checks. Our Jim White Toyota Advantage is our way of saying we appreciate you! Discover more about our Jim White Toyota Advantage when you stop in for a test drive or for service. In addition to what we do for our guests, we believe in being a good neighbor. We are proud sponsors of Task Force 20/Veterans, Toledo Mudhens, YMCA/JCC, Whitmer Jr. Panthers, Centennial Terrace Concert Series, UT Lady Rockets Basketball, as well as several youth groups and charities. Call Jim White Toyota at 419-841-6681 or visit us in person. We’re conveniently located at 6123 W. Central Ave. Toledo, Ohio 43615. We look forward to assisting you with all of your automotive needs!
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6123 Central Ave

Toledo, OH

43615

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Showing 2,928 reviews

December 31, 2019

Service This was the 20000 service. They did the oil change and tire rotation. Things went well. It took around 45 minutes. Everyone was very nice and profes More

by sspeelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Schiavone
Jan 11, 2020 -

Jim White Toyota responded

Thank you for your review and your business! We truly appreciate both!

December 28, 2019

Very efficient, complete and efficient service experience . No surprises and completed on time and on budget. Friendly atmosphere although waiting area could use an upgrade to be consistent/competitive with More

by STEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Dec 31, 2019 -

Jim White Toyota responded

Thank you for your five star review, Steve! We truly appreciate it and are happy that Service took such great care of you!

December 28, 2019

Comfortable, efficient, friendly Everyone was friendly, helpful and efficient, especially Cara Manor. I felt comfortable during the entire process and appreciate the personal care gi More

by bppm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahman West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cara Manor
Dec 31, 2019 -

Jim White Toyota responded

Thank you for your review! We're happy Cara and Rahman helped you through the process and made you feel comfortable!

December 26, 2019

Gracious Service I received notice the my car was listed as in need of a minor recall. I scheduled the appointment then had to cancel. I later rescheduled this time I More

by hardyrd
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah in scheduling
Dec 31, 2019 -

Jim White Toyota responded

Thank you for your review! We're happy Service completed your recall for you!

December 25, 2019

Great Experience!! Corey is a great salesman!! He was super helpful and the other employees were very helpful and curious too!! It was an easy and fun process. If you ne More

by Erin Stover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Schenher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt from Finance
Dec 26, 2019 -

Jim White Toyota responded

Thank you for your review, Erin! We truly appreciate your business and your outstanding review of Corey!

December 24, 2019

Change in staff, lacks knowledge and honesty. Over charged for a simple repair. Even charged shop fee to connect a computer. Feeling like it’s time to look for a new dealer. More

by rohrdavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Beutel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Jim White Toyota responded

Thank you for taking the time to leave us a review, David! Hearing from our guests is extremely important to us. After looking into this to find out specifically what you had done and looking at the exact same service you had done a year ago, you were charged the exact same amount. We're a bit confused why you felt you were overcharged. Please feel free to contact Mike, our Service Manager, to discuss this matter further. Again, thank you for your review and your business.

December 22, 2019

NIce visit with a purpose. The internet rep was really helpful in that I learned a lot about the offers and opportunities before I came to the store. Matthew Theisen met us at t More

by JOHNNYPAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in finance, Matt Theisen
Dec 26, 2019 -

Jim White Toyota responded

Wow! Thank you for this amazing review, Johnny! We're so happy that you had such an awesome experience with our Internet Rep and Matt! Also, thank you for your business!

December 22, 2019

Great experience. Fast and efficient Will make future purchases with this dealer. Friendly. Knowledgeable. Made the process pain free. Able to educate of on features and benefits and made More

by Cmaples7014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Schenher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Jim White Toyota responded

Thank you for your review! We're so happy you had a pleasant experience!

December 22, 2019

Recall Was told recall would take 45 minutes. Left car early for 2 pm appointment. Got called at 5 pm that car was done. Received many excuses for length of More

by Bernard
Customer Service
Recommend Dealer
No
Employees Worked With
Nick Schiavone, Morgan Brzozka
Dec 26, 2019 -

Jim White Toyota responded

Thank you for taking the time to leave a review. It is important to us to hear from our guests, even when it isn't to receive the best news. This is how we learn where we need to improve. We try to give our guests the most accurate time frames for all services and recalls. Unfortunately, we fell into a recall where it didn't go as planned. Our Service Department prides themselves on their timeliness, they dropped the ball. We greatly apologize for that. This is not how we do business. We try to complete appointments at timely as possible. If you would like to discuss this matter further, please contact our Service Manager, Mike, at 419-841-6681.

December 19, 2019

Took way too long. When I brought the car in I was told they were running behind and it would be an hour for an oil change and tire rotation. It actually took over an h More

by LORI_BITZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know names
Dec 20, 2019 -

Jim White Toyota responded

Thank you for taking the time to leave us a review. Had you not left a review, we would have never learned about this. Unfortunately, there are times where Service gets backed up and it can take longer than expected. The Service staff do their best to have routine maintenance performed in a timely fashion. We apologize that you did not receive your inspection sheet. Please reach out to me, I will be happy to take down your email and send it to you. Thank you for your time and business! Again, we apologize. Sincerely, Cara Manor Jim White Toyota cmanor@whitecars.com

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