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Jim White Toyota - Service Center

Toledo, OH

4.1
1,238 Reviews
Call Service Center (888) 481-5036

1,238 Reviews of Jim White Toyota - Service Center

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May 27, 2023

Came for an oil change, some how the “military” price changed 3 times. Also, a tire rotation was done without asking. I’m guessing so I would have to pay they for the balance/ alignment charge. I’ll neve More

by armylife1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ Von Deylen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Gutierrez
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May 31, 2023 -

Jim White Toyota responded

Thank you for taking the time to leave us a review. We truly appreciate it. We apologize for the inconvenience and confusion. We have a set 10% military discount, if services are being added or removed, that would adjust the final amount. We will bring this to the attention of our Service Advisors and provide further training on clear communication.

May 19, 2023

Quality of service is good. ..communication from service representative is poor. We made many phone calls to get information More

by Green giant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Graber
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May 19, 2023

Great experience with James and Cal. They were both extremely pleasant and it was great to work with them More

by TFOSNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and Cal 5 stars
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May 19, 2023

Quick efficient service. Friendly staff. I was treated with respect and courtesy. My car was fixed in a short time. More

by natesdenn@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
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May 19, 2023

I'm thankful that they fixed my car. Ok.. they need to add a loaner program as well as courtesy services to make new customers feel appreciated and want to become repeat customers. Unfor More

by felicia.mfoster@yahoo.com
Recommend Dealer
No
Employees Worked With
Don't remember. It just wasn't a good fit for me
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May 18, 2023

Got me in and out within a half an hour. Had coffee ready for me and very pleasant! More

by JasNov11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Von Deylen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Gutierrez
Report | Print
May 17, 2023

I shouldn’t have been there! You screwed up my first oil change! Not happy More

by WATTY41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Gutierrez
Report | Print
May 16, 2023

Great company. I used to work for Jim White at Lexus for 8 years. Have been a loyal customer for 23 years. Do not go to any other dealer. More

by TLGAUL
Recommend Dealer
Yes
Employees Worked With
Arika I think
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May 12, 2023

They are always friendly, and treat me with respect! They always have my car ready when they say it will be done. More

by lisa t
Recommend Dealer
Yes
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May 12, 2023

Serviced quickly and addressed any questions that I had. Great job team. In 4 letters OHIO means only handle it once. Good job More

by BHASKINS
Recommend Dealer
Yes
Employees Worked With
Service dept. Name?
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May 12, 2023 -

BHASKINS responded

Outstanding job and performance. friendly/polite and willing to help with any questions and/or concerns.

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