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Jim White Toyota - Service Center

Toledo, OH

4.1
1,237 Reviews

1,237 Reviews of Jim White Toyota - Service Center

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January 19, 2019

Excellent Service! I have been going here for over 5 years. I am on my second 3 year lease. Very welcoming, friendly and honest. Great Service! I drive from Tecumseh, MI More

by deannawhitman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone, John McDonald, Greggory Schramm, Keith Reid, Art Ingmire, Tim Vears
Jan 21, 2019 -

Jim White Toyota responded

Thank you for your review, Deanna! We truly appreciate it and your business! We will be sure to let John know about this review, it will make his day!

January 18, 2019

10k Service Service was prompt and professionally handled. Dropped the car off before the dealership was open. Appt was at 2:30pm. Keith called at 9:30am to let More

by COLLEENCAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reid
Jan 18, 2019 -

Jim White Toyota responded

Thank you for your five star review, Colleen! We're so happy Keith was able to have your car serviced so quickly!

January 18, 2019

Quick service I showed up on the wrong appt day but they worked me in and it didn't take long. Super nice guy, sorry I don't remember his name. More

by jraust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone, Greggory Schramm, Keith Reid, Art Ingmire, Tim Vears
Jan 21, 2019 -

Jim White Toyota responded

Thank you for your review! We're so happy that Service was able to accommodate you!

January 18, 2019

Problem solved Took my truck in to have the back up screen restored. This was fixed as well as the radio that we had originally taken the truck in for, with no luck. More

by TWTHROW_KWITHROW1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Jan 21, 2019 -

Jim White Toyota responded

Thank you for your review! We're pleased to hear the back up camera and the radio have been fixed!

January 17, 2019

friendly, well done always a pleasure to bring my car here for its needs. From service to waiting area, the process is easy. Thank you so much to all More

by mapov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greggory Schramm
Jan 17, 2019 -

Jim White Toyota responded

Thank you for your five star review! We truly appreciate it and your business!

January 17, 2019

I ask them to check my breaks and they didn't I ask for my brakes to be checked they didn't my breaks was grinding they told me to go to the other him white Honda I did they checked it and the bre More

by TITOTRIP1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Schenher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Maras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Biedermann, Tim Vears
Jan 18, 2019 -

Jim White Toyota responded

Thank you so much for taking the time to leave us a review, we truly appreciate it! Hearing from our guests is how we learn where we need improvement. After reading your review, I went tot he Service Department to find out what happened and to see the inspection of your service. Your brakes pads are still good, which is great to know! However, your rotors are worn. This is probably why you are hearing grinding. If you would like to have your rotors replaced, please give me a call and I will get that service scheduled for you. I believe there was a miscommunication between you and the Service Writer. He thought you were both discussing the dome light that is out in your CR-V, not your brakes. It is unacceptable that he turned you away for the dome light, I apologize for that. The GM and myself have spoken with the Service Writers and let them know they are not to turn away a guest for any reason and that we do have technicians that can work on makes other than Toyota. In conclusion, I apologize for the miscommunication and frustration. I do hope that you will consider coming back to us for the maintenance of your CR-V. Sincerely, Cara Manor Jim White Toyota (419)841-6681

January 16, 2019

Jim Toyota I always have a great experience at Jim white Toyota. Staff is very nice, service is on point, always read before you expected. I’m very satisfied and More

by ALESSANDRAKRUSCIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone, John McDonald, Greggory Schramm, Keith Reid, Art Ingmire, Tim Vears
Jan 16, 2019 -

Jim White Toyota responded

Thank you for your five star review! We are so happy to hear that you are always treated well and have a great experience!

January 16, 2019

On time and good price. I always go here for all my Updates The oil change took a bit long but they are always good about keeping me posted. I wish I didn’t have to make an appointment for oil changes. It used More

by MBILIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone, Greggory Schramm, Keith Reid, Art Ingmire, Tim Vears
Jan 16, 2019 -

Jim White Toyota responded

Thank you for your review! We truly appreciate the time you took to do it and your business. We're happy Service kept you updated on your appointment. We switched to appointments for maintenance on January 1, 2018 because we were experience large volumes of walk-ins for maintenance. The volume was leading to our guests having to wait for two or more hours for an oil change and tire rotations. We want to respect our guests' valuable time and make their wait time as limited possible. It is still possible to walk-in, but there could be a longer wait time and unfortunately, Service cannot always accommodate walk-ins. Again, thank you for taking time out of your day to leave us a 5 star review!

January 15, 2019

FastAnd efficient I had to drop my car off early due to a schedule change. They called me and said the service was done and it wasn’t even time to take my car in. Super More

by rebeccawilliams1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reid
Jan 16, 2019 -

Jim White Toyota responded

Thank you for your five star review! We are so pleased to learn that the Service Department was able to get your service done quickly and efficiently!

January 15, 2019

Experience in the service center Everything is perfect. No delays. Keith is a excellent guy. Cara is really helpful. When ever I have questions about the car, I seek her help. More

by DINESHKANKANAMAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cara Manor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tenley Reid, Keith Reid, Jason Biedermann
Jan 16, 2019 -

Jim White Toyota responded

Thank you for your outstanding review! We appreciate your business and your trust in Cara and the rest of our team! We truly appreciate you!

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