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1,237 Reviews of Jim White Toyota - Service Center
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January 06, 2019
Disappointing The 1st time I bro my car in, the service was great. This time, they didn’t go over any findings, or lack of findings, before I left. I also asked tha The 1st time I bro my car in, the service was great. This time, they didn’t go over any findings, or lack of findings, before I left. I also asked that my trunk cover be put in place, because I couldn’t seem to do it, and that wasn’t done. Also, my name was called while I was in the restroom, (20 minutes before they said my car would be ready), and I was never paged again. I was in the waiting room an additional 30 minutes beyond the estimated wait time before I finally asked when my car would be ready. They were unapologetic and just said “well, we called your name.” Not good customer service in my opinion. I waited a total of 1 and a half hours for simple servicing. More
by vickif
Verified CustomerEmployees Worked With
I don’t remember their names
January 05, 2019
Always receive outstanding customer service. The sales and service reps always treat me as a valued customer. Also feel appreciated and comfortable while waiting in the well furnished waiting ar The sales and service reps always treat me as a valued customer. Also feel appreciated and comfortable while waiting in the well furnished waiting area for my Camry to be serviced. More
by hoopsref_52
Employees Worked With
Nick Schiavone, John McDonald
January 04, 2019
maintainence Waited a little longer than quoted but overall it was just fine. Read newspaper and had two cups of coffee plus bag of cookies. I have had car service Waited a little longer than quoted but overall it was just fine. Read newspaper and had two cups of coffee plus bag of cookies. I have had car serviced in Round Rock, TX while visiting and their waiting room is 5 STAR compared to OHIO. More
by tkksk1989
Employees Worked With
not, known, Keith Reid
January 04, 2019
I appreciate Greggory's prompt help. It was just before New Year's vacation, 2019--I was concerned about my car. I was having some an uneasy feeling and was experiencing unusual behavior It was just before New Year's vacation, 2019--I was concerned about my car. I was having some an uneasy feeling and was experiencing unusual behavior of my car! I called and Gregory gave me the earliest appointment to find out the problem! I went to Jim White Toyota on W. Central Ave. on 01-02-2019 at 8:00 AM. After the inspection and Computer Health Check completion Greggory came with good news; "car is fine, no problem was found"--that is a very relaxing experience ! Thanks a lot to Gregory and Jim White Toyota Team! I appreciate your help. More
by SRHEA2010
Employees Worked With
Greggory Schramm
January 04, 2019
Quick and friendly The service department is very kind and helpful. The time spent waiting was minimal. I would highly encourage anyone to use this service department The service department is very kind and helpful. The time spent waiting was minimal. I would highly encourage anyone to use this service department and will definitely myself. More
by MARCIA.HINZ
Employees Worked With
Nick Schiavone, Megan Willing, Greggory Schramm, Keith Reid, Art Ingmire, Tim Vears
January 03, 2019
Courteous, professional and fast My first service at 5k miles. first appointment of morning. very courteous and professional and finished before the time given to me. I like that Toyo My first service at 5k miles. first appointment of morning. very courteous and professional and finished before the time given to me. I like that Toyota takes care of basic service on the lease at no additional cost. My last few cars from other companies do not do this. More
by MONSKE
Employees Worked With
Nick Schiavone, Keith Reid
January 01, 2019
Check engine light issue Persistent check engine light issues was resolved quickly by service dept. Nick got right on it and took care of the issue in a timely fashion. Persistent check engine light issues was resolved quickly by service dept. Nick got right on it and took care of the issue in a timely fashion. More
by debschumaker
Employees Worked With
Nick Schiavone
January 01, 2019
Addressed a check engine light issue Phone was answered promptly when I called. I was able to get my car in quickly in the morning. Professional staff. The gentleman in parts ordered m Phone was answered promptly when I called. I was able to get my car in quickly in the morning. Professional staff. The gentleman in parts ordered me some new car mats. Very professional young man. Keith explained the problem was the oxygen sensor in terms I could understand. I am currently waiting on the part. More
by JKOWALSKI5
Employees Worked With
Keith Reid
December 29, 2018
Great Service is great, waiting area very clean and quiet. Don’t like the fact that I have to schedule an appointment, instead of being able to just drive Service is great, waiting area very clean and quiet. Don’t like the fact that I have to schedule an appointment, instead of being able to just drive in a wait. More
by rwrowley
Employees Worked With
Greggory Schramm
December 29, 2018
Excellent service Nick is so kind ,courteous, and helpful. Always willing to help me. Such a nice young man. My first experience with the service department was not a p Nick is so kind ,courteous, and helpful. Always willing to help me. Such a nice young man. My first experience with the service department was not a pleasant one., I am so happy Nick transferred departments. He has good customer service skills More
by RUTHY243
Employees Worked With
Nick Schiavone
