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Jim White Toyota - Service Center

Toledo, OH

4.1
1,237 Reviews

1,237 Reviews of Jim White Toyota - Service Center

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December 04, 2019

Changed oil and rotate tires. Showed up without an appointment. Was told that the wait time maybe an hour. On was on my way in less than an hour. Service writer was very helpful an More

by wderry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of their names
Dec 26, 2019 -

Jim White Toyota responded

Thank you for your review and your business! We're happy Service got you in and out!

November 30, 2019

15K Service tire rotation. Nick was extremely polite and quick with my service. My tire rotation was completed in about 20 minutes, which made it easier to get b More

by doomcire93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Dec 26, 2019 -

Jim White Toyota responded

Thank you for your review and your business! We're happy Nick got you in and out!

November 30, 2019

Will not be buying a new Toyota from Jim White Have a brand new tacoma went in because I noticed it was leaking around the power steering pump. They “looked” at it and quoted me 710 dollars to repl More

by Mattchurch701339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Nick Schiavone, Matt Theisen, Tim Vears, Morgan Brzozka
November 24, 2019

Couldn’t pick up my truck! Tried to pick up my truck 2 times and couldn’t. My keys and paperwork were locked away and no one was able to retrieve them. Extremely inconvenient. More

by warmatt25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan Brzozka
November 22, 2019

Appointments Too busy to stop and call to make appointment for just an oil change once the service light pops up. You need to set up a time for walk in customers. More

by glenncoutts
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Beutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2019 -

Jim White Toyota responded

Thank you for your review! We understand your frustration as life can get busy. If you do not mind having a longer wait if the Service Department is busy, you can most certainly walk-in. We just went to appointment to try and avoid the long wait times our guests were experiencing.

November 21, 2019

Service I found the service agent Nick to be very professional and courteous. He described the situation and gave us options. We chose to not continue with More

by pjm2154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Nov 23, 2019 -

Jim White Toyota responded

Thank you for your review! We're happy that Nick was professional and was able to assist you with the serving of your vehicle!

November 19, 2019

Fast and Correct Service work was completed on time and was performed correctly. A pleasant and relaxing waiting room experience. Service managers let me know what wor More

by Sylvania resident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Burkhalter
Nov 21, 2019 -

Jim White Toyota responded

Thank you for your review! We are pleased that the work is done quickly and the Service Manager kept you updated.

November 17, 2019

Professional and Friendly Despite being crowded, my car's service appointment occurred pretty close to it's scheduled time. It then took an hour to get my tires rotated. More

by LuvMyRav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Nov 21, 2019 -

Jim White Toyota responded

Thank you for your review and understanding with our Service Department being busy. We appreciate your business and understanding.

November 14, 2019

Smooth service experience Service was completed promptly and the loaner car was very clean and nice. Service personnel are always helpful and polite. The waiting room is comf More

by Process Guru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Brzozka
Nov 21, 2019 -

Jim White Toyota responded

Thank you for your five star review! We truly appreciate it and are happy you had a great experience!

November 10, 2019

Honest workers. I don't always like going to get my car worked on. I find places take advantage and tell lies. This is why I like going to Toyota. They are always ho More

by katiekyle26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone
Nov 13, 2019 -

Jim White Toyota responded

Thank you for your review! We are happy that you have enjoyed the transparency we practice!

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