Jim White Toyota - Service Center

Oil change Service was easy to register online. Nick met me in the service center and called me by name. Mike came into the waiting room to see how I was and how Service was easy to register online. Nick met me in the service center and called me by name. Mike came into the waiting room to see how I was and how everything was going with my vehicle and myself. Exceptional staff!! More

Replaced heat shield I took my Highlander to receive service due to a vibration noise under the vehicle. It was assumed that the noise was coming from a “belt” and Nick l I took my Highlander to receive service due to a vibration noise under the vehicle. It was assumed that the noise was coming from a “belt” and Nick lifted up the hood to look. He then called in the mechanic to check the belt. The mechanic said there was debris around the belt, causing the noise. The belt was cleaned up, without charge(thank you). However, after the oil change/ belt cleaning was completed, I got into my highlander to leave and the vibration noise was still present. I informed Nick , and again the mechanic came out and I explained again, the vibration noise UNDER my vehicle persisted, despite cleaning the belt.. The mechanic tapped on the heat shield and it rattled. He said the heat shield needed replaced. I was somewhat irritated as I didn’t feel like I was listened to initially when I explained the symptoms (vibration noise under my vehicle). So I set up another appointment to have the heat shield replaced-and the vibration noise is gone and I am now happy. More

Oil Change All was good. No problems. Keep the coupons coming. Morgan answered all my questions and concerns. Looking forward to my next service with Jim White T All was good. No problems. Keep the coupons coming. Morgan answered all my questions and concerns. Looking forward to my next service with Jim White Toyota. More

Friendly and efficient Jim White has taken good care of my older Toyota, spotting problems before the become major issues. I appreciate the care they take in reaching out an Jim White has taken good care of my older Toyota, spotting problems before the become major issues. I appreciate the care they take in reaching out and clearly explaining things. Highly recommended! More

Keith Reid Rocks!! As the face of service at Jim White Toyota, the individual who meets the customer is critical: greeting, checking in, apprising of how the service is As the face of service at Jim White Toyota, the individual who meets the customer is critical: greeting, checking in, apprising of how the service is progressing, and checking out with recommendations. NO ONE can do those things better, more efficiently than Keith Reid - he is the reason why I, and many friends and colleagues take our car to Jim White Toyota. Keith is amazing, and worth his weight in gold. Thanks, Keith! And thanks Jim White for employing this amazing worker. Jim Klein More

Just okay this time I was scheduled for a recall which went fine. I was also supposed to get caps for my wheels which my sales rep said he had one which he did not and t I was scheduled for a recall which went fine. I was also supposed to get caps for my wheels which my sales rep said he had one which he did not and then they ordered the wrong one. So instead of making one trip from Adrian I will have to make two. I have had very good service here in the past so I am going to give this a pass but communication from sales was either misleading or untrue requiring another trip. Not parts department problem either. More

Straightforward and efficient Replaced my front brakes and tires. No problems with the service itself. However, the online booking system could use some improvements. There should Replaced my front brakes and tires. No problems with the service itself. However, the online booking system could use some improvements. There should be more flexible options for describing the service needed. Also would be good if there was some estimate of how long things might take, so can plan/schedule accordingly. Relatively minor complaints; it is convenient to be able to schedule appointments online. More

Fast and easy stop with a smile! Made a last minute appointment for a required maintenance stop. Greeted with a smile, had a coffee while I waited, and done faster then quoted! Good Made a last minute appointment for a required maintenance stop. Greeted with a smile, had a coffee while I waited, and done faster then quoted! Good job! More

First time My over all experience at JimWhite Toyota was positive. The service technicians were personable and professional. The one who was to address my need w My over all experience at JimWhite Toyota was positive. The service technicians were personable and professional. The one who was to address my need was busy with another customer so another service attendant registered my vehicle and gave directions for the lounge and restrooms. The areas were clean and refreshments were available. The cashier was also pleasant and kind. More