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Jim White Toyota - Service Center

Toledo, OH

4.1
1,237 Reviews

1,237 Reviews of Jim White Toyota - Service Center

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August 13, 2019

Keith was very helpful in resolving my problem. Keith was helpful on the phone and worked me in on a very busy day. I was taken very good care of and my small problem was fixed fairly quickly. Very More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reid
Aug 14, 2019 -

Jim White Toyota responded

Thank you for your review, Lori! We're so happy Keith got you in and our technicians were able to fix your issue quickly!

August 13, 2019

PLEASANT & timely Friendly, punctual & makes sure everything is in working order .... looks out for my vehicle and gets me in-and-out quick plus makes sure I'm happy More

by DONN_SPARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reid
Aug 14, 2019 -

Jim White Toyota responded

Thank you for your review, Donn! We truly appreciate your time and business!

August 10, 2019

Excellent 15k service and alignment on 2017 Sienna Needed 15k service. Ended up being covered fully in 2 yr Toyota Care package from when purchased. I liked that a lot. Also needed a front end alignmen More

by speseckis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reid
Aug 14, 2019 -

Jim White Toyota responded

Thank you for your review! We love Toyota Care too! It is an awesome value! And we're happy the alignment was done quickly!

August 09, 2019

Good service but long wait I had a scheduled appt for 830. At 9:55 i was told it would be another hour for alignment, i complained and it took only 20 min. But why the 1.5 hr wa More

by JAUSTERMILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone, Morgan Brzozka
Aug 14, 2019 -

Jim White Toyota responded

Thank you for your review! We truly appreciate hearing from our guests. We cannot improve if we do not receive feedback. This was brought to the attention of our Service Manager and he has spoken with the Advisors and Technicians about the importance of timeliness and efficiency. We are actively working to ensure you and other guests do not have a wait time like this again for a maintenance appointment. We apologize for your long wait.

August 07, 2019

Twas good Service was top notch, Morgan was also very friendly and helpful. Vehicle was done in a fast and timely manner. Would recommend service to others. More

by Doug32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Brzozka
Aug 08, 2019 -

Jim White Toyota responded

Thank you for your five star review, Doug! We are happy Service got you in and out in a timely fashion!

August 03, 2019

Free Tire rotation and safety check Had to wait a few minutes to be waited on, but smooth and quick after that. Condition of car and all safety items checked were explained. More

by DKLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 29, 2019 -

Jim White Toyota responded

Thank you for your review! We truly appreciate it!

August 03, 2019

Was in twice for the same problem part failed both times I had my Camry xse v6 in for the sunroof trim molding twice they put a new one in and both times the same day it came loose and therefore you cannot s More

by BLUETACOMA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rahman West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Staifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Brzozka
August 02, 2019

Long oil change I made an appointment for an oil change and tire rotation at 9 AM. Despite having an appointment this service took 2 hours. This is excessive. I do More

by Corazon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of name of the service employee
August 02, 2019

Have a 2019 Camry needs a new strut, having to wait for that Leasing a new 2019 Camery should not have to be replacing a strut. Now waiting for the part three or four days. car is not safe to drive ,no loaner wa More

by lrkramer5730
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Keith Reid
August 02, 2019

Excellent service provided Have had excellent service on a prior vehicle purchased at JWT and now with our new one they continue to exceed in service. Nick handled our service n More

by bohnfireone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Schiavone, John McDonald
Aug 29, 2019 -

Jim White Toyota responded

Thank you for your five star review! We truly appreciate it and your repeat business!

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