Jim's Auto Sales of Glenville, Inc.

Absolutely unacceptable experience. My father-in-law, who is in his 60s, placed a down payment to hold a specific vehicle at this dealership and was clearly told it would be availabl My father-in-law, who is in his 60s, placed a down payment to hold a specific vehicle at this dealership and was clearly told it would be available for him. Based on that agreement, he began a 12+ hour drive to pick it up. Halfway through his trip, he received a text message, not even a phone call (as he doesn’t know how to text well, which was communicated), stating that the vehicle had been sold to someone else. After taking his deposit and knowing he was actively traveling, the dealership still chose to sell the car and then stopped answering calls. This is not just poor communication—this is a complete lack of integrity and respect for customers. Taking a deposit to hold a vehicle and then selling it anyway is unacceptable. We are now left dealing with the wasted time, travel expenses, and frustration caused by this situation. I strongly advise anyone considering doing business here to GO SOMEWHERE ELSE!!!! More

I had an amazing experience leasing my new Ford Bronco with Mark ! He was professional, friendly, and made the entire process smooth and stress-free. Mark went above and beyond to make sure I got exactly with Mark ! He was professional, friendly, and made the entire process smooth and stress-free. Mark went above and beyond to make sure I got exactly what I wanted — highly recommend working with her! More

I usually don't give reviews, but i am overall very pleased & happy with my car! customer service was amazing! pleased & happy with my car! customer service was amazing! More

My daughter needed a reliable car for her daily commute to college and to her part-time job. We went to see Jim at Jim's Auto & Sales in Glenville. He sold us a used Honda Fit (nicely maintained, good cond to college and to her part-time job. We went to see Jim at Jim's Auto & Sales in Glenville. He sold us a used Honda Fit (nicely maintained, good condition) for a very fair price. The car has held up very well and we are happy with the car and our dealings with Jim's Auto Sales of Glenville. (Jim is knowledgeable and seems very fair and honest. Would definitely go back to him.) More

Caring and Patient, and an Excellent Standard of Care I went to Jim’s Auto on Freeman’s Bridge Road in Glenville after an extremely frustrating day trying to buy a minivan for my son and his expanding fam I went to Jim’s Auto on Freeman’s Bridge Road in Glenville after an extremely frustrating day trying to buy a minivan for my son and his expanding family. Every van I saw before talking with Jim was beat, looked beat, or had scary high mileage on the odometer. Prices were all over the place, never worthy of the van’s condition. Jump ahead to Jim’s Auto, late in the day. Jim was a pleasure to do business with. He was kind, patient, and understanding of my situation. He gave me several options. His cars are either low or medium mileage in extremely excellent condition. Jim wanted the car to be perfect for my Son’s family, so he changed out the tires, battery and brakes. The car was detailed to new car standards. And, the price was very fair. I cannot express my gratitude enough to Jim’s Auto for their standard of care. Certainly, they go above and beyond…a rare quality in most business these days. More