Jimmy Vasser Toyota - Service Center
Napa, CA

194 Reviews of Jimmy Vasser Toyota - Service Center
Anthony Beaver is/was GREAT! This is my 2nd time bringing my car in for regular maintenance. I am so pleased with the whole process. You can drop your keys off the night before if This is my 2nd time bringing my car in for regular maintenance. I am so pleased with the whole process. You can drop your keys off the night before if needed. I once rented a car, which was very easy and economical. I got called when they got my car, and then again with the service report. Their new text/pay system works great. It is quick and easier than waiting for the service cashier. More
Repair serpentine belt I was very pleased with the service I received from Nick Carvalho at my resent service appointment. He was polite, friendly and efficient. Thank yo I was very pleased with the service I received from Nick Carvalho at my resent service appointment. He was polite, friendly and efficient. Thank you for your excellent service. More
Robert Avina quickly checked me in for my service visit when the other two lines had been long and busy for some time. He passed on a message from me to Chris in the Sales Dept explaining that I was going when the other two lines had been long and busy for some time. He passed on a message from me to Chris in the Sales Dept explaining that I was going to be late for our meeting because of another matter that had come up suddenly. And when my service ended he took me immediately to the checkout and payment dept. The entire process took only an hour. I'm happy with Robert's service. More
Anthony Beaver is an amazing customer service representative Once again Anthony Beaver was so kind and professional. He always make me feel like he has the customers' best interest at heart. He is engaging and Once again Anthony Beaver was so kind and professional. He always make me feel like he has the customers' best interest at heart. He is engaging and cares about every customer he helps. Keep up the amazing work !! Debra More
90,000 mile service Great service with a smile! Explained what the service entailed clearly. Kept in touch. Timely. Offered a rental and rides as needed. Car is runn Great service with a smile! Explained what the service entailed clearly. Kept in touch. Timely. Offered a rental and rides as needed. Car is running beautifully now. More
Visit top the service dept. on my recent visit to the service dept for routine service on my 2018 Camry, I was treated fairly, & in a very courteous manner. The car was ready whe on my recent visit to the service dept for routine service on my 2018 Camry, I was treated fairly, & in a very courteous manner. The car was ready when promised, & all phases of the visit were handled smoothly. Nick Carvalho is a knowledgeable, & competent Service Advisor. He is an asset to Jimmy Vasser's organization. More
The service team here is top notch! Robert Avina is always so professional and courteous. He has helped me with appointments, shuttle rides, service suggestions, you name it. He recognizes me every tim always so professional and courteous. He has helped me with appointments, shuttle rides, service suggestions, you name it. He recognizes me every time, even when it has been several months or this last time- over a year. I can’t say enough great things about this dealership, their service, their employees, and especially Robert. More
Good Service This was my first experience using the service department at Jimmy Vasser Toyota. Robert Avina made is all run very smoothly and I am very satisfied This was my first experience using the service department at Jimmy Vasser Toyota. Robert Avina made is all run very smoothly and I am very satisfied with the service. More
Robert Avina is a asset to the service department . He helped by going above and beyond in helping me with my vehicle. Not only polite, but quick with any assistance. All my experiences with the service helped by going above and beyond in helping me with my vehicle. Not only polite, but quick with any assistance. All my experiences with the service department have been just top notch. More
Service experience I have been a customer with this dealer for seven years and have come to expect the usual good service from the staff, especially Nick Carvalho. In I have been a customer with this dealer for seven years and have come to expect the usual good service from the staff, especially Nick Carvalho. In his profession he's as good as they come. More