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Joe Bullard Chevrolet
Mobile, AL
42 Reviews
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Showing 42 reviews
February 27, 2017
Untrustworthy I first took my truck in to Bay Chevrolet for a warranty repair on my drivers side tie rod end. They were very cooperative and took my truck in and re I first took my truck in to Bay Chevrolet for a warranty repair on my drivers side tie rod end. They were very cooperative and took my truck in and replaced my tie rod end. I picked my truck up, well as soon as I pulled out of the parking lot I noticed my steering wheel was sitting at 60 degrees left, so brought it back in in the morning. They said that they must have forgot to re align it after the service and I was good with that they were very nice. So I leave it there and go to work. I come back in pick my truck up and as I'm pulling out of the parking lot my steering wheel is at 60 degrees the opposite way and my traction control lights and stabilitrac disables. So I turn around and take it straight back to not wear my new tires any more. I get in there and they blame it on their alignment machine bearings and my tires being oversized. Funny thing is my tires are 3/8 inch bigger than stock which is negligible. So they take it back in and I went back to work. I got a ride back to the dealer and finally it is fixed after every excuse in the book. Then now I thought maybe that was just a bad day so I'll give it one more chance because I'm loyal to dealers for service so I took my truck in to have my horn fixed and tires rotated and balanced. They were very nice up front when I took it in in the morning. So I dropped it off and left once again they fixed my high tone horn and I guess didn't fix the low tone so it sounds like and smart car horn. I can get over that but I walked back to my truck and I noticed all my tires where in the same place after I had been charged to rotate them. So I walked back in and told Mark( who is very cooperative) that I was charged and they didn't do it. He apologized to me and they put it on the rack with two techs and rotated the tires in about 5 minutes which I was happy with. So I leave thinking everything is fine, well I get home and notice that my center caps on my wheel had been cracked due to overtightening. I call back up there and talk to Peggy who is the service manager and she's says that they will claim no fault for it and said that it was broke before. I said so it's just that easy to make a excuse and claim no fault. I am not the review type but I know I care about my truck and I'm sure you do too. Do not trust them for service go the extra mile and go to U J Chevrolet. More
by Adam
Employees Worked With
Mark, Peggy
December 01, 2015
Completely Satisfied Simply wanted to take this opportunity to say Thank You!! Bay Chevrolet's staff was simply wonderful to us. They explained everything thoroughly. Very Simply wanted to take this opportunity to say Thank You!! Bay Chevrolet's staff was simply wonderful to us. They explained everything thoroughly. Very impressed with Stephen's knowledge of the vehicles and their technology. We are completely satisfied. Praise God for You!! More
by TCOG
Employees Worked With
Stephen S.
November 25, 2015
Text Denial?? We have worked hard at improving our credit. It took 24 hoirs for us to hear anything even though i called to check on things. Finally i recieved a te We have worked hard at improving our credit. It took 24 hoirs for us to hear anything even though i called to check on things. Finally i recieved a tex message basically denying our application. Asking for a huge down payment. I understand if there is nothin to do... Fine but at least have the decency to call and not text. I will be putting this review anywhere i can. They are unprofessional and cold!!!! I have the texts saved for anyone who wants proof! More
by Smoky1
Employees Worked With
Stephen
November 03, 2015
GO TO UJ CHEVROLET!!! If I could put ZERO STARS I WOULD!!! DO NOT spend your time or money at this business, Its ran and operated by VERY RUDE people!! They had my 60yr old If I could put ZERO STARS I WOULD!!! DO NOT spend your time or money at this business, Its ran and operated by VERY RUDE people!! They had my 60yr old mother crying in the parking lot on yesterday!! I stepped in on today and thought by calling the Owner MR. MOSES he would be able to help out there is a RECALL on my mothers car that is stalling out in the middle of traffic with RECALL # 11195A and they will not replace the part and Mr. Moses gets the Service Manager Peggy Sarathus to call me who is the same person who made my mother cry on yesterday and she is SCREAMING at me over the phone as im trying to explain to her the recall she is telling me she DOESNT CARE what ive seen she doesn't see a recall. I talk to MR. MOSES AGAIN and he has just as much of an attitude as she does. NOW listen to this MR. MOSES THE OWNER said for us to just take our car to UJ- Chevrolet since we are not happy with the way they treat us!! So let me just help everyone out ahead of time....GO TO UJ CHEVROLET like the OWNER of BAY Chevrolet suggested us to do!!! When my mother gets into an accident due to this RECALL not being fixed she will make sure to get a LAWYER to handle the ISSUES with Bay Chevrolet (Mr. Moses and Peggy Sarathus)! More
by baychevysucks15
Employees Worked With
MR. MOSES (OWNER) & PEGGY SARATHUS ( SERVICE MANAGER)
May 03, 2014
Good experience and price assistance We received good assistance and advise while dealing with an air conditioner compressor problem. I would recommend this dealer to friends and family We received good assistance and advise while dealing with an air conditioner compressor problem. I would recommend this dealer to friends and family for new car purchases and service. More
by MarylouMeaher
Employees Worked With
John Moses
April 14, 2014
I am very OCD and PICKY about my vehicles First off I will say that I am the kind of guy that paints his undercarriage on a yearly basis to keep things looking new. When I add aftermarket part First off I will say that I am the kind of guy that paints his undercarriage on a yearly basis to keep things looking new. When I add aftermarket parts to my vehicle the ONLY person I let oversee these projects is Robyn in the body shop. I think she understands my love for vehicles and makes sure that every little detail is perfect before calling me to pick up. So needless to say I am a repeat customer due to her customer skills and appreciation for nice vehicles. More
by OCD32
Employees Worked With
Robyn Gilmore
April 14, 2014
had new tires instaled and four wheel alignment Best service i have ever had, Howard was wonderful to work with I would reccommend him to all my family and friends best dealership in town! Best service i have ever had, Howard was wonderful to work with I would reccommend him to all my family and friends best dealership in town! More
by tonygiattina
Employees Worked With
Howard Hall
April 14, 2014
Special Care I've dealt with Bay for a long time.They have always treated me with respect in service are on a new vehicle.They explain everything very well and giv I've dealt with Bay for a long time.They have always treated me with respect in service are on a new vehicle.They explain everything very well and give me different opinions on how to fix my problems.I would recommend Bay to everybody. Thank You R.T.Barbour More
by jbfood1979
Employees Worked With
4
April 08, 2014
Service Department I went to the Service Department on yesterday to see if I could get an appointment to have my vehicle serviced. I was informed that they do not work o I went to the Service Department on yesterday to see if I could get an appointment to have my vehicle serviced. I was informed that they do not work on appointments but on a first come first serve basis. I asked what time was time was the latest that they would accept vehicles and I was told that they closed at 4:30. I asked did they work on Saturday and was told no. I asked how much a oil change was then was quoted an incorrect price of 49.00 dollars with no explanation of what that entailed. When I left I pulled up Bay's website to find that they do take appointments as well as the oil change with tire rotation was 39.00 dollars. So to be sure that the website was not incorrect my co-worker placed a phone call to see what information would be given to them and they were told the same information that appears on the website. So no I will not be visiting Bay Chevrolet to have them perform any service on my vehicle. More
by klevagik
Employees Worked With
The gentelman sitting at the first desk with the blueshirt on in the service bay
June 08, 2012
The staff was very helpful and friendly. I had done a lot of research before going in and knew what I wanted for the most part. I just wasn't sure about what features and color I wanted. The owner personally of research before going in and knew what I wanted for the most part. I just wasn't sure about what features and color I wanted. The owner personally went over the important safety features with me, and the other staff helped me decide what would be best based on the features I wanted. I ended up with exactly what I wanted, and I enjoyed the entire process. I have now been driving my new 2012 Sonic for a couple weeks, and I am loving it! More
by kaustin84
Employees Worked With
David Ladnier
