Joe Cooper Cadillac Chevrolet

Purchased a “Joe Cooper Certified” Cadillac suv. The “certification” is described as “a multipoint inspection performed by our expert team right here in our service center. We check items such as t The “certification” is described as “a multipoint inspection performed by our expert team right here in our service center. We check items such as tire tread depth, engine performance, battery life”, etc. “Certification” comes with a 3 month “limited” warranty. Less than a week later and I have to buy an almost $300 battery. Batteries, though allegedly part of the rigorous inspection process, are not covered for even a week. They also try to sell you a $7k extended warranty through a company also owned by Joe Cooper, and charge $695 doc fees, among other shenanigans. More

I purchased a 2017 crew cab Chevy on 11/16/2021. 4 days of having it there was a problem starting it. It would delay and then finally start. Call dealership explain the situation drove it there they had it of having it there was a problem starting it. It would delay and then finally start. Call dealership explain the situation drove it there they had it for two days and could not find anything wrong with. Said that everything was fine. Took it back home and still had same issue. I also live 49 miles from there and had to take it back a second time where they had it for three days and said that they could not find again anything wrong with it. I asked them if they started it first thing of a morning and he said yes and started every time with no hesitation. I told him that was strange because ever since we had the truck it it always delayed especially in the morning but yet I was told it started every time with no problem. And I forgot, the first time I took it there one of the service guys told me it sounds like the fuel pump is going out in it. When I told him that one of the service guys said that it sounded like the fuel pump he said that none of his guys would have said that and basically called me a liar!! I got stuck over Christmas at a store because the truck wouldn’t start at all!! Thank goodness that the truck has extended warranty and I bought it certified was able to take it to Bob Moore in Edmond and was told fuel pump is definitely bad!! I will never go back to Joe Cooper Chevrolet in Shawnee. As a matter fact I will not ever purchase another vehicle from any of the Joe Cooper‘s. More

Bought a car a year 1/2 ago and turned out it was a lemon car I did not find out until I got the title in the mail. I went back October 27th of this year thinking they would make things right however I lemon car I did not find out until I got the title in the mail. I went back October 27th of this year thinking they would make things right however I got screwed again I went to trade in the lemon car for another car turns out that was another mistake by me the vehicle I traded for needed a lot of work. Since buying it in October I have had the transmission replaced by this dealership ac line, brakes, tires and alot more.Then recieved my vehicle back from this dealership and they broke the seat so they had to replace that. Since October 27th I have only driven the vehicle 3 days. These mechanics at this dealership are “oil change” only mechanics. I have dealt with many managers at this dealership and including corporate and I will drive to Texas before I buy another vehicle from this dealership again. More

Service dept is very dishonest and act like they're doing you a favor, they upcharge and i was in the service area the guy was on speaker with service advisor while i was very upset with how they did me and you a favor, they upcharge and i was in the service area the guy was on speaker with service advisor while i was very upset with how they did me and the guy asked the service advisor if they rotated the tires, mind you the guy Ajay had picked up his truck, the service advisor said yes we did and the guy said oh that's funny because i going the lock for the lug nuts here at the house, service advisor, oh, meet be check I'll get right back with you. Lol what a joke More

August 07, 2021"I bought a pre owned CTS and was having August 07, 2021 "I bought a pre owned CTS and was having some problems..." - TSeawright I bought a pre owned CTS and was having some problems with c August 07, 2021 "I bought a pre owned CTS and was having some problems..." - TSeawright I bought a pre owned CTS and was having some problems with certain settings that were coming and going. I took it to the service department to see if they could help me with what was happening. They told me that the reason was that I didn’t have the options that I was trying to adjust. I showed them the build sheet for the car and they pulled their own and found that I did indeed have those options. They decided that the key fobs were the problem and needed to be reprogrammed. I knew that this was not the case but I was tired of arguing with them at this point. I did call and make an appointment for the reprogram and a couple of other things. When I arrived I was immediately told that they would not be able to get to my car that day, that I would have to leave it and it may be several days before they could get to it because they had so many cars ahead of mine. When I asked why they made the appointment if they knew they couldn’t get to it; I was told that they only made appointments for diagnosis and they keep the car until it is fixed. A key fob reprogram only takes about 30 min, so I asked if they would at least do that and I would bring the car back for the rest of the repairs so I could arrange for a rental car. I didn’t get my car back until the next day. When I got in my car the first thing I did was to pull up the settings that kept disappearing and they were not there. I drove back into the garage and showed the service manager. He got a tech to come over and look at the car. The tech said that the settings won’t appear until I adjust the seat and save the settings and proceeds to show me how as if he is talking to a two year old. I stopped him and told him that I had already done that when I first got in the car so I could drive it. The tech got in and started my car and when he pulled up the settings they were there so I looked at the manager and said I showed you they were not there when I drove back in; that’s the whole problem!, they come and go. He said “ oh, I wasn’t paying attention” the tech looked at me and said “the problem is you! You need to go home and read the owners manual”. I told him that I had and I didn’t see anything about disappearing and reappearing programs. He said he wasn’t spending another second on this and he and the manager walked off. When I got home the programs had again disappeared. I called Cadillac Customer Care and they called me back a few days later and said that they had spoken to the dealer and were also told that there was absolutely nothing wrong with my car and not to bring it back because I was not welcome to their service dept. Cadillac Customer Care recommend that I take it to Bob Moore Cadillac. I did take my car to Bob Moore in Norman. They looked up my vin number and found that my car was still under warranty. So they provided me with a new Cadillac to drive while they fixed my car. Seems this is for any Cadillac still under warranty, not a dealer option. And they did fix my car as well as a multi point inspection all covered under the warranty. I gave Joe Cooper one star only because I had to to write this review. Beware!! More

I bought a pre owned CTS and was having some problems with certain settings that were coming and going. I took it to the service department to see if they could help me with what was happening. They tol with certain settings that were coming and going. I took it to the service department to see if they could help me with what was happening. They told me that the reason was that I didn’t have the options that I was trying to adjust. I showed them the build sheet for the car and they pulled their own and found that I did indeed have those options. They decided that the key fobs were the problem and needed to be reprogrammed. I knew that this was not the case but I was tired of arguing with them at this point. I did call and make an appointment for the reprogram and a couple of other things. When I arrived I was immediately told that they would not be able to get to my car that day, that I would have to leave it and it may be several days before they could get to it because they had so many cars ahead of mine. When I asked why they made the appointment if they knew they couldn’t get to it; I was told that they only made appointments for diagnosis and they keep the car until it is fixed. A key fob reprogram only takes about 30 min, so I asked if they would at least do that and I would bring the car back for the rest of the repairs so I could arrange for a rental car. I didn’t get my car back until the next day. When I got in my car the first thing I did was to pull up the settings that kept disappearing and they were not there. I drove back into the garage and showed the service manager. He got a tech to come over and look at the car. The tech says that the settings won’t appear until I adjust the seat and save the settings and proceeds to show me how as if he is talking to a two year old. I stopped him and told him that I had already done that when I first got in the car so I could drive it. The tech got in and started my car and when he pulled up the settings they were there so I looked at the manager and said I showed you they were not there when I drove back in; that’s the whole problem!, they come and go. He said “ oh, I wasn’t paying attention” the tech looked at me and said “the problem is you! You need to go home and read the owners manual”. I told him that I had and I didn’t see anything about disappearing and reappearing programs. He said he wasn’t spending another second on this and he and the manager walked off. When I got home the programs had again disappeared. I called Cadillac Customer Care and they called me back a few days later and said that they had spoken to the dealer and were also told that there was absolutely nothing wrong with my car and not to bring it back because I was not welcome to their service dept. Cadillac Customer Care recommend that I take it to Bob Moore Cadillac. I did take my car to Bob Moore in Norman. They looked up my vin number and found that my car was still under warranty. So they provided me with a new Cadillac to drive while they fixed my car. Seems this is for any Cadillac still under warranty, not a dealer option. And they did fix my car as well as a multi point inspection all covered under the warranty. I gave one star only because I had to. More

Who’s lying?..So we bought a one owner car just a bit Who’s lying?..So we bought a one owner car just a bit over a year ago from this dealership. Well one morning we get in the car and it doesn’t start Who’s lying?..So we bought a one owner car just a bit over a year ago from this dealership. Well one morning we get in the car and it doesn’t start at all , lights are coming on but no turn over so Saturday 09/05 we call the dealership seeing what we can do. There’s only one person in service and he’s busy so we we’re told to wait for a call back , not a problem as it is Labor Day weekend totally understandable , we get a call back I speak with service about what might be wrong and what our warranty is. I tried starting it up to let him listen through the phone and we were told that although he couldn’t be sure over the phone , that he felt it did not sound like a battery problem. As the call furthers we discuss our warranties so we’d know what was covered. We then were told that we had an extended warranty as well as powertrain warranty so we were reassured that everything would be covered apart from the battery itself. Seeing as our car is out of commission completely we also inquired about a loaner , to which we were told that we would need to get the car towed to the dealership Tuesday and that a loaner would be set up on that day. Our official appointment for repair wouldn’t be til Thursday , but following what we were told we had the car towed in Tuesday. When we arrived we head straight inside service where we meet Tiffani the most unprofessional receptionist I’ve ever had the displeasure to encounter. She asked what we needed and we let her know the situation and the phone call we had with service on Saturday about the loaner/ repair. Immediately she asked if we have a reservation for a loaner and as no employee that we spoke with mentioned this we said no. She proceeds to rant about how they’re out and we should have made a reservation etc..which would have been fine if any of the employees I spoke with Saturday would have mentioned that at any time during our conversation. Again I’m following the direction of an employee from this dealership, so now I’m without my car and a loaner. A family member happen to loan us their car for the day (which we still have a week later) so I informed her of such and we got the car dropped off and left not feeling confident about the situation. I was 100% correct in having that feeling as the week progresses we’re told it’s the cables (neg to be specific) it was severely corroded and the battery was leaking battery acid into the tray. Which we were told the cables would be covered and then again that they would be covered , but maybe not..which has us questioning why? Well it’s not in the policy, then why are we being told that everything including cables would be covered aside from the battery itself? (which we’ve already went out and purchased). We then are left waiting for 2 days for someone to call our warranty company to see if the cable would be covered. We finally get an answer on Friday 09/11 , 6 days with no car or loaner, the cables are not covered and it’s going to be $370 what would we like to do? Which then poses several questions and concerns , So what we’re being told is a part that the dealership has locked up needed maintenance, That the car has been brought in for an oil change and apparently it wasn’t Important enough for you to check then but now that said part that I literally can’t access has malfunctioned I have to cover it out of pocket? Why do I have an extended warranty if something as easy as a cable isn’t covered? Tiffani didn’t have any answers for me when asked this on Thursday evening , but seem to come to a theory on Friday evening. I talked to Tiffani in the morning of 09/11 and I asked if any payment options were available as this is a high price for something that wasn’t caused by us and something we were told would be covered. She tells me that it has to be paid in full and while she was speaking with me tried to imply that we didn’t pay our tow driver and that she received an email about it. Well when she actually read the email and realized it wasn’t us that hadn’t paid the tower she continued on that it had to be paid in full. Very competent person. I tell her we’ll have to tow it home as I’m not coming out of pocket $370 for something I was repeatedly told would be covered. So becoming highly frustrated after having complete patience in this process we decided after work we were going to speak to a manager, to see if at the very least it could be rolled into our monthly bill. I told her we’d be there at 5, I then receive another call from her to let me know that instead of towing it they got the severely corroded cable back onto a brand new battery so we could drive it home. If that isn’t absolute negligence I’m not sure what else would fall so nicely into that category. Completely blown away we made our way down around 5 and I ask for a manager , well imagine my surprise when I’m told Tiffani is one of the service managers, but she’s also gone and the other manager wouldn’t be able to speak til Monday. I said I’d speak to him on Monday along with saying that I was not interested in speaking with Tiffani and to take the corroded cable off of the battery as I would not be driving that car anywhere. I leave and get a call from Tiffani yet again, she’s not sure what the problem is or why I’m upset? I’m not sure why I’m being contacted by this manager as I made it clear that I wasn’t interested in speaking with her after the utter ineptness this person has shown all week. I come back to the dealership and engage in a conversation that escalated quickly as this person has a massive attitude problem and has no business de-escalating any frustrated customer,  but if that wasn’t bad enough I’m also starting to see lies being thrown my way that are quickly disproved. The confidence I’ve had in this place has plummeted and from what Tiffani has informed me that the people that work at this dealership will lie about what the extended warranty covers just to sell the car. She then went on to discredit herself and this establishment further by lying to me saying that I asked for the cable to be put back on the car, which she quickly backtracked with “ I was just trying to save you money on a tow” , after I pointed out that that didn’t happen, it was never something I communicated. I’m going on day 9 of no car or loaner. Please do your business elsewhere as this place is very dishonest with how they conduct their affairs. More

I recently got a used Chevy Camaro from Joe Cooper Chevy Cadillac in Shawnee, OK. I had the best car buying experience that I have ever had. My salesman Clay was utterly amazing really went the extra mile t Cadillac in Shawnee, OK. I had the best car buying experience that I have ever had. My salesman Clay was utterly amazing really went the extra mile to find me exactly what I wanted. The finance guy Jonathan did me the same. These boys are a great team! I have 0 complaints and you have no idea how much of an impossibility that is. Completely happy! Thank you boys! More