Joe Cooper Cadillac Chevrolet

OVER CHARGE OF LABOR RATE! This is the most crooked/dishonest dealership I have ever dealt with in my 50+ years of owning Chevrolet vehicles! The dealership double charged for l This is the most crooked/dishonest dealership I have ever dealt with in my 50+ years of owning Chevrolet vehicles! The dealership double charged for labor to replace a "drive belt". The belt tensioner bearing went out and caused the belt to break. They charged me labor to change the belt and labor to change the tensioner. Looking on line, the labor to replace the belt is included with the replacement of the tensioner. Calling my local dealer, the price they gave me to do the job was about $330 less than Joe Cooper. The $330 was what they wanted to charge me to just replace the belt. If they would have charged me for the replacement of the tensioner and the additional cost of the belt ($90), they were within a few dollars of the other dealer and what information I could find online for the would have been the correct amount. I WILL NEVER USE JOE COOPER CHEVROLET/CADILLAC AGAIN, I WILL PAY THE EXTRA TO HAVE IT TOWED TO A HONEST DEALERSHIP! More

I called Joe Cooper Cadillac after seeing a vehicle advertised on a Carfax. I asked if it was still available and inquired about several key features I wanted to make certain were on this SUV. I spoke advertised on a Carfax. I asked if it was still available and inquired about several key features I wanted to make certain were on this SUV. I spoke with Clay Hazell. He gave me the most positive car buying experience I’ve ever had. I was really so impressed. Jeremy Woods finished up my paperwork and followed up on a couple of items. It was a perfect car buying experience. More

I am very disgusted at the customer service at Joe Cooper Chevy Tiffany in the service department thought she put me on hold and she didn’t and I heard her say why does she keep calling and now my car is bee Chevy Tiffany in the service department thought she put me on hold and she didn’t and I heard her say why does she keep calling and now my car is been there for three days And now they’re not gonna cover the service More

Charge for checking previously done recall Do not recommend that you take vehicle for service. I spoke with Chevy about a problem I was having on 2014 Silverado that I had purchased used less Do not recommend that you take vehicle for service. I spoke with Chevy about a problem I was having on 2014 Silverado that I had purchased used less that 5,000 miles and less than a year ago they told me there had been a recall and I should take it to a Dealer and explain problem. I did that at Joe Cooper and was told by Service Advisor Will Ferdig that the vehicle had been recalled but that the recall had been serviced (From what I have read problem seemed same as recall.) He said if I could leave it they would look into it. At no time was there an indication that there would be a charge let alone $164.49 charge. I wrongly assumed that if Chevrolet had told me to take it to dealer that if there was to be a charge they would have indicated that. I guess I am old fashioned and use to having repair shops have you sign an authorization. More

Liars Bought a Trax salesmen was very nice. When I got to finance they had added a warranty. The manager said the finance company requires it. When I talked Bought a Trax salesmen was very nice. When I got to finance they had added a warranty. The manager said the finance company requires it. When I talked to the finance company they said that there is no such requirement. Never buy from Joe Cooper. More

Nothing but liars !!! Sales person Jason will do nothing but lie to you , had me drive 120 miles to buy truck , while I’m waiting someone else is testing driving the truck Sales person Jason will do nothing but lie to you , had me drive 120 miles to buy truck , while I’m waiting someone else is testing driving the truck I came to buy . Jason tells me he will deliver the truck to me when I call back to ask I’m told that truck was sold the day he’d told me to go ahead and go home and he’d have it delivered . The whole time they were trying to get me to buy another that I didn’t want , I’m guessing because while I was driving there they’d found another buy for the truck I eanted More

LOVE THEM anyone that is car shopping, should definitely come here! Personally the most important thing when shopping is customer service, specially for a big p anyone that is car shopping, should definitely come here! Personally the most important thing when shopping is customer service, specially for a big purchase like a car, and I can not thank janine enough! she is what customer service should be! Thanks so much for my new car, love it and love janine! and everyone at joe cooper! 5 stars is not enough for them! More

Worse customer service Bought 2015 GMC 3500 Denali and sent someone to pick up vehicle with cashier check for purchase. Had no diesel in it when they picked it up. Called sa Bought 2015 GMC 3500 Denali and sent someone to pick up vehicle with cashier check for purchase. Had no diesel in it when they picked it up. Called sales manager to explain I sent someone to pick up with cashier check and was told they do not put fuel in used vehicles. Will not be back the whole experience was a disaster. More

DO NOT PURCHASE FROM ANY JOE COOPER Bought a Jeep 7000 miles in 3 months had 6 loaners jeep locked up on Highway offered me 7500 less than I paid to buy it back. They had the jeep longe Bought a Jeep 7000 miles in 3 months had 6 loaners jeep locked up on Highway offered me 7500 less than I paid to buy it back. They had the jeep longer than I did to try and fix it. I wouldn't even give them 1 star More

FRAUD... I was told things that were not true. totally unethical. I had been approved through capitalone for any car I wanted. called jermy wood and Jason vale I was told things that were not true. totally unethical. I had been approved through capitalone for any car I wanted. called jermy wood and Jason valenties the sales mgr and was told things that were not true so that I would let them use a different lender. cost me an additional 1440 dollars for there little dirty trick. and was never told there was a TWO THOUSADN DOLLAR factory CUSTOMER rebate. not one time. these people got pretty close to FULL STICKER for the car. which that alone is to much. and on top of that there greed truly showed through when they wanted to sock it to me again by changing lenders so that they could squeeze 1440 MORE dollars out of me. that's what them changing lenders cost me. I have talked to capitalone many times by phone and email and Jason valentines NEVER turned in a loan request in the same manner like I asked. he changed the details turned that in then told me yes sir they wont approve you for that interest rate..A COMPLETE LIAR. do not buy a car from these people. how is a customer supposed to make a good deal when there being lied to? how is that legal?but i guess this is how joe cooper does business..you people will never get another penny from me. i have talked to capitalone many times since buying this car and can provide paper work for every thing im saying. after i left my first review i was called by Jason vaentines same one that ripped me off. and told me he was sorry for me feeling the way i said i did in review i left. He offered to send me 500 dollars. i talked him up to 750. then he wouldn't mail it to me i kept having to call him and beg for it. isn't that funny i had to haggle to get some of my OWN money back. they commit fraud and i have to beg for my own money back. i have already contacted the BBB and am also going to contact the Oklahoma consumer protection agency as well as capitalone,GM,chevy, and a few others. everyone knows that a dealership will try to get as much as they can but that doesn't give these goofballs the right to mislead people leave things out so that they can profit more. that's unethical. i knew by using capitalone that they would be getting just about full stcker i guess that's why i never seen these lies they were feeding me coming. good job jermy wood and Jason valentines you took advantage of a family man who has people to take care of and who also has cancer..congrats... More