Joe Cooper Chrysler Dodge Jeep Ram of Shawnee

They service department staff is always friendly. Navy was super nice. The wait time was acceptable. Navy was super nice. The wait time was acceptable. More

The service department is outstanding. Service representative Navy went above and beyond to provide the best customer service I've ever had from a dealership service department. The waitin Service representative Navy went above and beyond to provide the best customer service I've ever had from a dealership service department. The waiting area was also a comfortable environment and we appreciated the refreshments since we were rushing around and it was a much needed respite. We purchased novelty items and were also very impressed with the attendant at the parts department who assisted us, again going above and beyond to help us. Thank you so much for running a professional kind, loving dealership. I felt heard and like I matter. I felt like a REAL person. Treated normally with no pressure. This dealership needs to be the standard for how to operate. I will recommend. More

Very slow, Manager continued to argue with us about running our credit to use the same bank we was already approved for, literally sat down to prices and told us if we wanted to use our own lender and running our credit to use the same bank we was already approved for, literally sat down to prices and told us if we wanted to use our own lender and not let him do it he was charging an extra $1,000. Recalls on truck hadn’t been fixed prior to being on the lot which is stupid. Was told it would take a couple hours to do and they would start on it after truck was filled up with diesel and detailed. After about four hours of waiting in service the vehicle was finally pulled out to us. No diesel, stickers still all over truck, not washed. Then was told our salesman had already went home for the day. More

Poor service — I took my car in for an oil and filter change, and a few hours later I realized the cover hadn’t been properly installed. It was missing more than four screws, and I almost lost it on the change, and a few hours later I realized the cover hadn’t been properly installed. It was missing more than four screws, and I almost lost it on the road. More

The dealership worked diligently to solve the problem, they communicated everything that was going on. they communicated everything that was going on. More

Several of my vehicle’s issues are still not fixed- one of them being an issue I had to pay for out of pocket because it wasn’t covered under my warranty. of them being an issue I had to pay for out of pocket because it wasn’t covered under my warranty. More

Alex was an amazing advisor! Very helpful and always offered an explanation of what to expect or what certain terms meant. Very helpful and always offered an explanation of what to expect or what certain terms meant. More

Friendly , helpful staff. Chris was especially helpful at last visit. Thanks for having good people working for you. Chris was especially helpful at last visit. Thanks for having good people working for you. More

Derek and Dennis was so helpful with all of the questions I was asking. From the time I pulled in to the time I was handed my keys Derek helped me every step of the way. Great customer service and thank you I was asking. From the time I pulled in to the time I was handed my keys Derek helped me every step of the way. Great customer service and thank you so much for all of your help. More

Unhappy with the pushing of the BG products. Also unhappy with the use of the made in china bproauto oil filters instead of made in usa oem mopar. I bring my jeep in for oem parts and factory Also unhappy with the use of the made in china bproauto oil filters instead of made in usa oem mopar. I bring my jeep in for oem parts and factory trained staff. Just because stillantis purchased bopro doesn't mean its the same or better quality than oem or other well known filters. Your staff is always great, but the hard suggestive selling of BG (questionable as to the value) and the use of non oem parts will probably cause me to go back to servicing my own jeeps. More