Joe Cooper Chrysler Dodge Jeep Ram of Shawnee

Every was very friendly and the atmosphere was nice. I really was glad I wasn’t there longer than I was and still took the time to talk to me. I really was glad I wasn’t there longer than I was and still took the time to talk to me. More

They are very understanding and helpful with our situation. Helped us understand everything that they were doing. situation. Helped us understand everything that they were doing. More

Sales and GSM was great, but gave me the wrong car. Got me the identical one but not the 4wd Got me the identical one but not the 4wd More

Got a BRAND NEW Truck ‘25 Dodge Ram & have had nothing but the check engine light come on & stereo problems with Apple car play & random error notifications that pop up ! Got the run around when it first but the check engine light come on & stereo problems with Apple car play & random error notifications that pop up ! Got the run around when it first happened & was told that the check engine light has to stay on in order to diagnose & now all it does is come on! Barely 20k miles got talked into a BG product that I was told would help I paid $180 for NOTHING & had to re show my receipt since they tried to say I didn’t pay! SO KEEP ALL YOUR RECEIPTS I have took my truck back 3 times in a year! Told service guy we need to talk about a Buy Back due to the truck being a LEMON & have not been responded to! Haven't had my truck in a whole month & the mechanics obviously can’t fix it !! I should have just went with a Chevy that I had money down on first ! THIS IS MY LAST TRUCK I WILL EVER GET FROM JOE COOPER IN SHAWNEE!!!! More

They were very friendly and completed the maintenance ahead of schedule. They also gave me a ride home so I riding have to sit at the dealership. ahead of schedule. They also gave me a ride home so I riding have to sit at the dealership. More

Service is always good. They take care of my jeeps. The work is done in a timely manner. They take care of my jeeps. The work is done in a timely manner. More

Derek Duncan was awesome . Kept great open lines of communication and let me know when it was ready for pickup . Kept great open lines of communication and let me know when it was ready for pickup . More

Not willing to right a wrong. Mistakenly took a gamble for convenience of being local. Should have made the drive for a different deal. Sales, finance and service failed. Over 45 Mistakenly took a gamble for convenience of being local. Should have made the drive for a different deal. Sales, finance and service failed. Over 45 days and still no paperwork for me to register the vehicle on top of everything else. More

Very pleased with my experience in the service department. They got me right in and out, they did a great job with helping me get my tahoe over to chevy for the recall to be addressed all in one v department. They got me right in and out, they did a great job with helping me get my tahoe over to chevy for the recall to be addressed all in one visit. The hot coffee and popcorn is a nice Bonus More

First experience was fine but I would recommend the service techs follow requested communication from customer. I specifically ask them to adjust tire pressure to the correct psi when rotating tires an service techs follow requested communication from customer. I specifically ask them to adjust tire pressure to the correct psi when rotating tires and they did not. That was a simple request and should have been an automatic function of the tire tech without asking much less neglecting to do it when i brought it to their attention. More