Joe Cooper Chrysler Dodge Jeep Ram of Shawnee

Brought our pickup in due to a “service power steering” notice and the sudden loss of steering. The tech told us the entire front end needed to be replaced for about $9000, when questioned the cost went to notice and the sudden loss of steering. The tech told us the entire front end needed to be replaced for about $9000, when questioned the cost went to $700, the next day after being informed that no-one had done anymore than a visual inspection that the cost was up to $1000. Supposedly one wheel had seized bearings, the cv joint wasr rusted and all the bearings had fallen out. We went to the shop to take the vehicle to a different dealer and were shown a photo of a rusted bent cv joint. When we took the pickup to our independent mechanic, he showed us our cv joint, there was no rust, no bend and all the bearings were present. I don’t know what their service people were trying to pull but it was clearly not what we needed and borders on fraud More

It was a wonderful experience very glad we made the decision that we did. Thank you for helping us. decision that we did. Thank you for helping us. More

They kept records and gave ne reminders of the upcoming need for servicing on my vehicle. They showed me what extra recommendations for things needing completed on the vehicle. need for servicing on my vehicle. They showed me what extra recommendations for things needing completed on the vehicle. More

Not sure of the guys name I worked with but a true gentleman. Very knowledgeable, polite, and explained everything Wendell. Super nice guy and work done seems to be good so far. gentleman. Very knowledgeable, polite, and explained everything Wendell. Super nice guy and work done seems to be good so far. More

The service man was very nice and prompt with my truck. He was very nice. I will be back. He was very nice. I will be back. More

Derrick the Service tech is wonderful took care of my issues on my truck , he is very professional and knowledgeable, if doesn't know the answer to my questions on my repairs he will find and call me rig issues on my truck , he is very professional and knowledgeable, if doesn't know the answer to my questions on my repairs he will find and call me right back always respectable and courtesy and always willing to help you get back in your unit, also great services from the shop I'm very happy More

Very professional service center and our salesperson was very knowledgeable and understanding about our needs. very knowledgeable and understanding about our needs. More

Great work as always. The team was fast and asked me whether I wanted a car wash or not. I like that. The team was fast and asked me whether I wanted a car wash or not. I like that. More

They are very friendly,and took my car back right away and it didn't take long for the service and it didn't take long for the service More

I have bought about 20 cars in my 30 years of driving and this was one of the easier processes I've had. Many things were worked out on the phone. I was a little disappointed when the numbers changed once I this was one of the easier processes I've had. Many things were worked out on the phone. I was a little disappointed when the numbers changed once I had arrived in person, but we were ultimately still able to do the deal. I've always hated the back and forth psychological game that must be played in order to purchase a car, but for the most part the process wasn't bad. Charles was very helpful throughout the process and kept me in the loop while having to wait on the GM. More