Joe Cooper Dodge of Yukon

It's all bad We bought 2 cars in one day. We were pushed into buying the extended warranty. Recently (less than a year after buying the cars) we learned our credit We bought 2 cars in one day. We were pushed into buying the extended warranty. Recently (less than a year after buying the cars) we learned our credit union offers a better warranty for 1/3 of the cost. When we went up to the dealership to cancel the warranty the people in finance were very rude. The dealership failed to mention that we needed the loan release to get the check for the refund, and the next day we had to go back to the dealership to give them copies. On this day "Chris" from finance gets in my husbands face, and then slaps him on the arm. My husband so frustrated talks to a "manager" who states that the finance people don't work for the dealership, and we are only going to get part of our $9500.00 back. My husband stated that both vehicles are still under factory warranty and we should get a full refund. The "manager stated that the warranty went into effect the day we bought the vehicles. UM NO! They are under factory warranty why would I want extra coverage. My contract says EXTENDED warranty not supplemental warranty. On top of all of this I bought a new car that has a funny smell(said they detailed it?? all I got was half of my pin strip gone), I found beer cans under the back seat (not my beer), and never fixed the things they said. If this isn't enough for you I took my Durango in back at the end of JUNE it is now August, because of recalls and my dash going black then flashing service shifter. Guess what it sat there all day, and they didn't touch it. Called me to come get it, and have never fixed a thing. BUYER BEWARE! More

Good untill we found how deceiving they were My wife and I visited the Westpoint Dodge, Chrysler, Jeep dealership in Yukon, Ok. And we bought 2 vehicles (both 2014). After the sale We got back My wife and I visited the Westpoint Dodge, Chrysler, Jeep dealership in Yukon, Ok. And we bought 2 vehicles (both 2014). After the sale We got back home and noticed one of the keys they gave us for my wife's jeep wrangler didn't work. We then took it to our local dodge dealership and they told us It did not fit a jeep, I called Westpoint Dodge, Chrysler, Jeep in Yukon , OK and talked to Cash the manager, he told me that I should have checked to see if the key fit before I bought it , and that they were not responsible. The conservation continued with me stating that we had bought BOTH vehicles in good faith that everything worked, including the keys. Cash said good luck. Needless to say, I will never visit Westpoint Dodge Chrysler, Jeep in Yukon , OK More

Warranty Cancellation Purchased a new Ram with an extended warranty on 7/3/14. Returned to dealership on 7/14/14 and cancelled the warranty. The paper work shows 8 to 10 we Purchased a new Ram with an extended warranty on 7/3/14. Returned to dealership on 7/14/14 and cancelled the warranty. The paper work shows 8 to 10 weeks for the refund. It has been almost 6 months now and still have not received the refund. Have made numerous phone calls that have not been returned. They have answered two emails with a new excuse each time. Wouldn't recommend this dealer for anything. More

Westpoint is a friendly place to do buisness I have purchased 2 vehicles from West Point Chrysler, jeep & Dodge. I have all my service maintenance on all 3 of my vehicles completed at the dealers I have purchased 2 vehicles from West Point Chrysler, jeep & Dodge. I have all my service maintenance on all 3 of my vehicles completed at the dealership too. It is a family type environment, and they have some of the nicest people to deal with too. I will continue to do business with this dealership as long as they are in business. I would recommend this dealership to all my Family and friends. Mike Biddle More

SO impressed! My husband and I stopped at Westpointe on a whim. We wanted a new Durango but didn't think we would find that we were looking for. Doug Nearing steppe My husband and I stopped at Westpointe on a whim. We wanted a new Durango but didn't think we would find that we were looking for. Doug Nearing stepped up to the plate and not only found us the perfect Durango but got us an awesome deal! We were in, out and on our way in less than two hours!! Amazing service from a great guy! Thank you so much Doug Mrs. And Mrs. Beaty More

Fantastic Dealership Went in yesterday just browsing, and left in a new car. Kyle and the sales managers were nice and low key no pressure kind of guys. I had a wonderful Went in yesterday just browsing, and left in a new car. Kyle and the sales managers were nice and low key no pressure kind of guys. I had a wonderful buying experience and would absolutely recommend them to anyone. More

I began by using the USAA Auto Buying service, which listed Wespointe as a "Certified Dealer." I called ahead of time, and was told that the vehicle I was most interested in was on the lot. When I arriv listed Wespointe as a "Certified Dealer." I called ahead of time, and was told that the vehicle I was most interested in was on the lot. When I arrived, it was supposedly "traded" the day before I got there...ironic since I called around 6 pm, and arrived at 8:30 am the next morning. Once I arrived, I was taken on a test drive...that went smoothly enough. Upon return, the games began. The salesman began a series of back and forth trips to "one of the owners" wherein they tried to completely low-ball me on my trade; I'd done my research, as well as talking to professionals that know their vehicles/values. Then the pricing game began, which used what I call "circular math" to return the price right back to the MSRP, which was $2000 above their "internet sale price," let alone without the USAA guaranteed discount. The salesman repeatedly used scratch paper, with nothing clearly delineated as to what amounts referred to what. They had me fill out a credit report...despite me arriving with a pre-approved loan from my credit union..."due to the Patriot act, to verify identity" as I was told. That's incorrect as I found out later...a blatant lie. Finally, they tried a last pressure tactic, upon which I left the dealership and headed across town to a different dealer. The experience from start to finish was exactly the opposite! All amounts were PRINTED by computer, with all amounts clearly identified. When we discussed my trade value, they showed me several sources to back up what they offered, and then they legitimately offered a bit over value to help us reach a deal. The USAA discount was very clearly identified, as were Veteran's Day Discount and other incentives. NO CREDIT REPORT WAS EVER REQUIRED TO "VERIFY MY IDENTITY UNDER THE PATRIOT ACT." I specifically asked the second dealer about that, and they clearly stated that was a blatant lie...not to mention a privacy violation. The new car sales manager came INTO the office with my salesperson and I rather than the "let me go check" games that Westpointe played. I've reported the offending dealer to USAA, and praised the legitimate dealer to them as well. I'm a very realistic yet informed consumer, but I won't tolerate misuse of Veterans, let alone other customers as well. I'll also be contacting Chrysler regarding this matter as well. More

Between vehicles and boats I have 7 years logistics experience and in all that time I have NEVER dealt with a service department this bad. My transmission quit going into drive and would stick in neutr experience and in all that time I have NEVER dealt with a service department this bad. My transmission quit going into drive and would stick in neutral. This was odd because it would go into reverse, so we weren't sure if it was transmission or not. I had it towed at 10 a.m. on Monday Oct 21 to West Point. Late that afternoon I called just to make sure my car had made it ok since no one called me. The man I talked to acted very annoyed and said, "yeah we have it." So I asked if they had a chance to look at it and he said no. The next afternoon I still don't hear anything so I called back and asked if they had a chance to look at it and he acted annoyed again and told me that they were very busy and would be unable to look at it TILL NEXT WEEK! I was kinda frustrated by this and wonder if I was getting the run around because I was female (a card I hate to play victim with) so I had my dad call. They were very rude to him and said that their transmission guys were overwhelmed with work. Are dodge transmissions that bad? So he hung up and called the sales manager who promised he would handle it. We got a call back that day and they said they were able to look at it and determine it was inside the transmission due to checking everything else and seeing nothing wrong. He said they would get to that in the next couple days and give us a call back. My dad asked about a rental car and was told they don't do that. Finally after some talking he was able to get them to agree to a rental car (again sales managers doing). So that brings us to today Tuesday Oct. 29th, nearly a week and a half later. My dad calls and he is told that they were going to look at the transmission today and will know for sure what is wrong with it. Remind you they had already ruled out everything else. A couple hours later they call and say there was a broke cable and they repaired it so I didn't need to pic up a rental, I could come get my car. My dad asked why they had told us they already looked at my car and now it's obvious they hadn't. All of a sudden they decide he is right and say that they will not be charging us for anything. I go to pick up my car and they ask me to sign the service report, but all it says is, "cust states transmission won't go into frwrd gears" nothing service related. I asked why and they woman didn't know. I asked for a copy of the actual service report after the repairs and this is where it gets interesting. She says, "the service manager told me to have you sign this, give you your keys, and let you go." I tell her again I would like the report. She goes back again and gets it. 1.5 hours of labor!! They had my car over a week and worked on it for 1.5 hours? I said, "thank you, I want to make sure my butt is covered if something happens later and dodge says my warranty is void for something they did." She said, "this isn't under warranty (points to $367.70) we covered it for you." with and attitude. Like she did me a favor after the lies, rudeness, and run around. She says, "here's your keys" and walks off. I said, "where's my car?" and she wouldn't respond so another man came and said he would get it. It wasn't even on the lot, it was still in the back. Guess I was suppose to wonder around till I found it. I will NEVER go there again! Too many lies, no returned calls without getting sales involved, VERY rude, and a run around the entire time. More