Joe Cooper Dodge of Yukon - Service Center

Service department needs some help with integrity I took my vehicle to get the oil changed through a Chrysler package that I received when I purchased the car. I was told I would receive a call in ab I took my vehicle to get the oil changed through a Chrysler package that I received when I purchased the car. I was told I would receive a call in about an hour when it was finished. I dropped the car off at 130pm and at 4pm I had to call to ask if it was ready. when I got there I was told that there was some paint that got on the car from the exterior building painters and that they washed the car so that they could get the paint off. Fair enough, all was well and good until I got into my car. I found that the seat was adjusted more than what would have been needed (seat back was laying almost all the way back), the center console and the glove box had been rummaged through and rearranged, the paperwork that I had in a sealed folder had been opened and gone through. I did not purchase the vehicle through Westpointe, so I cannot comment on the sales department. More

Between vehicles and boats I have 7 years logistics experience and in all that time I have NEVER dealt with a service department this bad. My transmission quit going into drive and would stick in neutr experience and in all that time I have NEVER dealt with a service department this bad. My transmission quit going into drive and would stick in neutral. This was odd because it would go into reverse, so we weren't sure if it was transmission or not. I had it towed at 10 a.m. on Monday Oct 21 to West Point. Late that afternoon I called just to make sure my car had made it ok since no one called me. The man I talked to acted very annoyed and said, "yeah we have it." So I asked if they had a chance to look at it and he said no. The next afternoon I still don't hear anything so I called back and asked if they had a chance to look at it and he acted annoyed again and told me that they were very busy and would be unable to look at it TILL NEXT WEEK! I was kinda frustrated by this and wonder if I was getting the run around because I was female (a card I hate to play victim with) so I had my dad call. They were very rude to him and said that their transmission guys were overwhelmed with work. Are dodge transmissions that bad? So he hung up and called the sales manager who promised he would handle it. We got a call back that day and they said they were able to look at it and determine it was inside the transmission due to checking everything else and seeing nothing wrong. He said they would get to that in the next couple days and give us a call back. My dad asked about a rental car and was told they don't do that. Finally after some talking he was able to get them to agree to a rental car (again sales managers doing). So that brings us to today Tuesday Oct. 29th, nearly a week and a half later. My dad calls and he is told that they were going to look at the transmission today and will know for sure what is wrong with it. Remind you they had already ruled out everything else. A couple hours later they call and say there was a broke cable and they repaired it so I didn't need to pic up a rental, I could come get my car. My dad asked why they had told us they already looked at my car and now it's obvious they hadn't. All of a sudden they decide he is right and say that they will not be charging us for anything. I go to pick up my car and they ask me to sign the service report, but all it says is, "cust states transmission won't go into frwrd gears" nothing service related. I asked why and they woman didn't know. I asked for a copy of the actual service report after the repairs and this is where it gets interesting. She says, "the service manager told me to have you sign this, give you your keys, and let you go." I tell her again I would like the report. She goes back again and gets it. 1.5 hours of labor!! They had my car over a week and worked on it for 1.5 hours? I said, "thank you, I want to make sure my butt is covered if something happens later and dodge says my warranty is void for something they did." She said, "this isn't under warranty (points to $367.70) we covered it for you." with and attitude. Like she did me a favor after the lies, rudeness, and run around. She says, "here's your keys" and walks off. I said, "where's my car?" and she wouldn't respond so another man came and said he would get it. It wasn't even on the lot, it was still in the back. Guess I was suppose to wonder around till I found it. I will NEVER go there again! Too many lies, no returned calls without getting sales involved, VERY rude, and a run around the entire time. More

I purchased a vehicle from West Pointe in July and within 2 weeks of owning it, my truck's transmission began to leak. After multiple visits and multiple months later I still have a transmission leak! Thei 2 weeks of owning it, my truck's transmission began to leak. After multiple visits and multiple months later I still have a transmission leak! Their FINE TOOTH COMB that they go over their used vehicles is MISSING MOST of its teeth if you ask me. I do not believe my vehicle received an inspection at all before being put on the lot because I've had nothing but problems since owning it. I just got my truck out of the shop AGAIN yesterday and took it to another Dodge dealer to have it serviced and to make sure they did the work they were supposed to do and sure enough....I STILL HAVE A TRANSMISSION SEAL LEAK!!! Not to mention I told them that there was a front differential leak and they proceeded to tell me that there wasn't. The other Dodge dealer CONFIRMED that indeed THERE WAS ALSO A FRONT DIFFERENTIAL LEAK! Bruce's answer: THAT'S WHAT YOU GET FOR BUYING A USED TRUCK!!! I have no respect for West Pointe and don't trust them as far as I can throw them! I am now paying ANOTHER DEDUCTIBLE to have my truck fixed correctly since apparently it is ROCKET SCIENCE TO FIX A TRANSMISSION SEAL LEAK! BUYER BEWARE: They also falsely sold me an extended warranty. They led me to believe that my deductible would only be $100. I should have not let them rush me and read the paperwork before signing it, but apparently with my warranty there is a $100 DEDUCTIBLE FOR EACH PROBLEM! So to fix the Transmission Seal $100 + $100 to fix a differential seal! Westpointe gave me a decent price on my truck, but I would recommend that you take it to another dealer or mechanic to have it looked over AND READ EVERYTHING! Don't let them feed you full of lies like they did me More