Joe Cooper Ford - Yukon

Appointment time was meet with no delay. Price quoted by another dealership was honored. Additional services were offered but not pushed. Price quoted by another dealership was honored. Additional services were offered but not pushed. More

Nicholas Fleetwood in Service was very courteous and helpful. He answered all my questions about the various service options and the prices for each. I will definitely use the Joe Cooper Ford-Yukon in t helpful. He answered all my questions about the various service options and the prices for each. I will definitely use the Joe Cooper Ford-Yukon in the future. More

I brought my 2020 Ford Raptor in for service and later discovered oil residue on top of the skid plate along with a missing bolt from the access panel. The service department then recommended an expensive discovered oil residue on top of the skid plate along with a missing bolt from the access panel. The service department then recommended an expensive front differential pinion seal repair. When I returned to ask for clarification and verification of the leak, I was told the issue had already been “verified,” but no one re-inspected the vehicle with me or showed me evidence of an active leak. I also asked whether the differential fluid level had been checked and was told they do not check the fluid level during this process. As a customer, I expected better communication, transparency, and willingness to verify concerns—especially when recommending a costly repair. I simply wanted to understand whether this was truly an active leak or possibly leftover residue from prior service work. I would recommend customers ask for detailed explanations, photos, and verification before approving major repairs. More

My salesman Michael did I great job working with me to get a deal I was happy with. get a deal I was happy with. More

Nick in service was great he got me taken care of fast and explained everything. and explained everything. More

Made appointment for 2 trucks for oil change and tire rotation on Monday for Tuesday at 3pm. Got there Tuesday at my time. Was told only one truck could be done when I got there. Then it gets better. Was rotation on Monday for Tuesday at 3pm. Got there Tuesday at my time. Was told only one truck could be done when I got there. Then it gets better. Was told truck would be ready at 5:15. Took Other truck to Hibdon tire got out change and rotation done by 4:30. Came back to dealer. Truck had not moved. Was told at 5:15 it would be coming right out. Then at 5:30 I asked another service writer why my truck was still sitting there with the hood up. I was told that was not my truck. Finally confronted service manager. Truck finally got put in the air at 5:55. Got done at 6:15. No tire rotation. I purchased this truck from Joe cooper with service plan for 3 oil changes. Looks like that was a wait of money!!! Then was told by service manager that he would get to the bottom of the problem. No follow up. No call. NOTHING!!!Never going to buy a truck or give that place a dime of my money ever again. I hope the xxxx service was worth loosing a customer!! More

I took my car in for a routine oil change and when I left, the alignment was way off, pulling hard to the right. Now I have to take it somewhere that will get it back in alignment, how much is that goin left, the alignment was way off, pulling hard to the right. Now I have to take it somewhere that will get it back in alignment, how much is that going to cost me!!!!! This will be the last time I take a vehicle in to them. More

Great deal on oil change package. Told of needed maintenance and will schedule aa needed Told of needed maintenance and will schedule aa needed More

I took my year-old F-150 - purchased from the same auto group - in for a failed turbo actuator, and the lack of communication from the service department was extremely disappointing. I received no proactiv group - in for a failed turbo actuator, and the lack of communication from the service department was extremely disappointing. I received no proactive updates - no calls regarding repair timelines, loaner vehicle options for a warranty repair, or status updates of any kind. Not a single outgoing call. When I attempted to reach out, I was met with minimal response and, at times, what felt like avoided calls. For a relatively new vehicle with a warranty issue, I expected a much higher level of service. Based on this experience, I would not recommend purchasing from or servicing with Cooper Auto Group, and I will be taking my business elsewhere for future purchases and service needs. More