Joe Cooper Ford - Yukon

Purchased a preowned vehicle from here a little over a year ago and purchased a warranty as well. Had an electrical issue, took the car in and was told it was not covered. Called and spoke to the financ year ago and purchased a warranty as well. Had an electrical issue, took the car in and was told it was not covered. Called and spoke to the finance manager, Shawn who said they would cover this. He passed me along to Don the Service Manager, who also said they would cover this. Well they DO NOT live up to their word and do NOT care about their customers. Stay away from purchasing any vehicles from this location. They appear to lie just to get a deal and then do NOT stay true to their word. Absolutely awful customer service!! Well management contact me and said sorry the GM does not want to help. Great customer service here, sell a product you do not stand behind, sounds like a company anyone would want to do business with?!?! Stay away from this dealership you will not be happy with the level of service, awful to say the least! More

My day started out with a dead battery in my usually very reliable Ford Explorer. I called Joe Cooper Ford in Yukon desperately needing to get a service appointment scheduled ASAP. I am pleased to say that I reliable Ford Explorer. I called Joe Cooper Ford in Yukon desperately needing to get a service appointment scheduled ASAP. I am pleased to say that I was accommodated, as my vehicle was in their shop being worked on within the hour. While technician Rex Syler was doing a bang up job installing my new battery, my service advisor, Doug Smereck, attempted to do a reset on my new tire pressure sensors that were recently installed by the tire shop. However, in doing so, Doug discovered that all of the sensors were bad. He performed this service free of charge. This was not an unusual experience for me at Joe Cooper Ford. They have always treated me with respect and professionalism and I couldn’t be happier about it. More

Conveniently located and good service department. Friendly and knowledgeable service advisor kept me informed during service. Friendly and knowledgeable service advisor kept me informed during service. More

Great customer service, honest sales team, and smooth buying process. They answered all my questions and made everything simple and stress-free. Highly recommend this dealership. buying process. They answered all my questions and made everything simple and stress-free. Highly recommend this dealership. More

Great experience. I take both of my vehicles here every 6 months for service and maintenance. I take both of my vehicles here every 6 months for service and maintenance. More

Fast, courteous service. My service advisor. Doug Smerick, always takes good care of me when I am there. Joe Cooper Ford is a Top Tier dealer! My service advisor. Doug Smerick, always takes good care of me when I am there. Joe Cooper Ford is a Top Tier dealer! More

They have absolutely been amazing from purchasing my truck to the service department. I can't say enough good things about Joe Cooper. Ford of Yukon, they have absolutely been amazing. Professional frie truck to the service department. I can't say enough good things about Joe Cooper. Ford of Yukon, they have absolutely been amazing. Professional friendly and take care of all my concerns.and needs. We are looking forward to buying our next vehicle there. Highly recommend Joe Cooper Ford. More

Great dealership, service department! Special thanks to Nick Fleetwood and Lauren Caudle for their help with warranty work on my F-150. Special thanks to Nick Fleetwood and Lauren Caudle for their help with warranty work on my F-150. More

Great appreciation as a customer. Treated as a friend and professionally. Kept up to date with the status . Treated as a friend and professionally. Kept up to date with the status . More

This is my fourth vehicle to buy from Joe Cooper Ford. I can’t imagine buying from anyone else. The extra 25 mile drive is more than worth it. When going in for service, I have never felt taken advantage I can’t imagine buying from anyone else. The extra 25 mile drive is more than worth it. When going in for service, I have never felt taken advantage of, they are friendly and courteous. I would highly recommend them to everyone. More