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Joe Cooper Ford - Yukon
Yukon, OK
364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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364 Reviews of Joe Cooper Ford - Yukon
January 11, 2024
I would not recommend as they are just looking for the sale! 1st showed me a car I didn’t want only to find out it there was so much wrong with it they weren’t offering it for sale! I do end up purchasing sale! 1st showed me a car I didn’t want only to find out it there was so much wrong with it they weren’t offering it for sale! I do end up purchasing a car blind as it is still being serviced, should have went down the road then!! Was told they were going to tint the windows for me due to the 1st car fiasco! I thought I gave thy plenty enough time which was 3 days to tint windows, apparently not! To top off this experience I pick up car drive it home and the check engine light comes on! I call the dealership and ask to speak to a manager none return my call, the salesperson does and he tells me to bring it in it’s under warranty. I live an hour an a half away. I get there this morning and ask to speak to a manager and am told to drive it over to service, and am told it is a 24 to 48 hour wait. I go back to try and speak to manager that is to busy to speak to laughing in the office withy coworkers, he takes keys and has car checked and check engine light removed. I drive home and get back in car and the check engine light is on again. I call and speak to manager being told to bring car back he will give me a tank of gas. He then tells me this sometimes happens when you buy a used car. Really, I’ve had this car 4 days and the sales staff at Joe Cooper have treated me horribly so far. I will be sure to tell everyone why a horrible experience this is been and not to buy car from Joe Cooper in Yukon!!!! More
by Mballard
Employees Worked With
Riccardo
October 02, 2023
This was our very first vehicle purchased on the internet. Andrea Robertson was amazing to work with. The purchase and delivery of the vehicle was seamless. internet. Andrea Robertson was amazing to work with. The purchase and delivery of the vehicle was seamless. More
by KK
Employees Worked With
Andrea Robertson and Johnny
September 04, 2023
Took my 2014 Mustang GT almost 30,000 miles in for an oil change. I told them not to rotate the tires. I have 275/40 on the back and 245/45 in the front. I brought the car home and put it in the garage. change. I told them not to rotate the tires. I have 275/40 on the back and 245/45 in the front. I brought the car home and put it in the garage. I rarely drive it. After the oil change whenever I did drive it, something didn't feel right. I was polishing it up today to drive it this week. I notice that they did rotate the tires. They put the wide tires on front and the smaller ones on back. How could you not notice the size difference when doing the rotation, especially if you rotate tires often. How do you not know that the wider tires go on back on a Mustang GT. Probably not really paying attention to what he was doing. Fortunately I have floor jack and the tools to fix it. My conundrum is: do I keep letting them service my car or go somewhere where they pay attention to what they are doing. I will be calling tomorrow when they are open. More
by roadglider08
Employees Worked With
Don't remember
June 07, 2023
I haven't fogot about these idiots they ruined my credit they didn't pay off my trade in left out 225 I had payed my finance company 2weeks prior they said don't worry bout end of month payment which I sh they didn't pay off my trade in left out 225 I had payed my finance company 2weeks prior they said don't worry bout end of month payment which I shouldn't had to pay in first place I ignored da statement s comin in from Exeter fin.big mistake on my part but Yukon ford screwed me royally I still got my proof ,then they sold my trade in right away, suppose to hold trade in for 30days ,Screw you Yukon ford More
by odan60745
Employees Worked With
N/A
February 24, 2023
I purchased two vehicles over last few years at the dealership… I had to replace the passenger mirror and part told me I needed an additional $20 part …. That I did not need … when I went to take it ba dealership… I had to replace the passenger mirror and part told me I needed an additional $20 part …. That I did not need … when I went to take it back … I apparently opened the plastic bag package wrong way and they would not take the return. This post is not about $20 as I have spent way more than that with this dealership. It is about customer service…. If they will not do what’s right over $20 what will they do when there is a real issue. I will not be giving them anymore of my business. More
by Billy
Employees Worked With
Parts
June 07, 2022
Service Department Well Joe Cooper Service Shop did it again!, I was experiencing an issue with my XLT Explore which I purchased there 2yrs ago after making an appointment online I enter the department an again!, I was experiencing an issue with my XLT Explore which I purchased there 2yrs ago after making an appointment online I enter the department and I was received with nothing but professionalism and prompt attention even though there were super busy then I was redirect to Mr. Darcy for me to explain why I was there. Four days after including the weekend I received nothing but open communication and interest attitude to get me thru this dates while my car was in the shop waiting on a mechanical part to arrive. Darcy communicated with me via text since day one (he texted me an hour after I dropped off my car to the shop). My wife and I are a professional busy couples that our time is gold like every hard working Law Abiding Citizen in this community therefore I have not time to write good nor bad experiences online (reviews), but this treatment in which is the typical treatment we've always received the few times we have visited Joe Cooper Yukon Service Department. Thank y'all you - you guys rock!! More
by americolewin
Employees Worked With
Darcy K.
March 23, 2022
Dusty (Salesman) was fantastic to work with from the moment I made my first inquiry on the phone to driving off in our new 2022 King Ranch. He even helped me unload my belongings from my trade in to our moment I made my first inquiry on the phone to driving off in our new 2022 King Ranch. He even helped me unload my belongings from my trade in to our new truck. Clay the (Sales Manager) was professional and took the time to make the transaction possible from trade negotiation to final numbers on our new King Ranch. Cutter (Finance Manager) was an absolute pleasure to deal with. She covered every question and made it fun to work with from Contract Signatures to the Extended Service Maintenance Agreement. 5 Stars for your TEAM in Yukon, Ok. Joe Cooper. BRAVO !!!!! Steven Johnson Mustang, Ok More
by Steven.1.johnson
Employees Worked With
Dusty
February 25, 2022
We brought our key fob in to be fixed. We have been here since 10 this morning. They can’t even start the car now cause they wiped out both keys. They still don’t know when they will have We have been here since 10 this morning. They can’t even start the car now cause they wiped out both keys. They still don’t know when they will have the fob fixed and car is unable to be started now. Never use this place. Horrible More
by Sjjreal1
Employees Worked With
Unsure of name
January 06, 2022
One of the most incompetent service departments I have ever dealt with! Take your business anywhere but here! I have a $60,000 Explorer blowing blue smoke and exhaust falling off for about 9 months now an ever dealt with! Take your business anywhere but here! I have a $60,000 Explorer blowing blue smoke and exhaust falling off for about 9 months now and Don the service manager at Joe Cooper says all is normal! More
by Justindfw
Employees Worked With
Darcy, Seth, Don
