Joe Cooper Ford of Edmond

Unconditional support-would buy again from this dealership . Went the extra mile to take care of my concerns- stellar dealership . Went the extra mile to take care of my concerns- stellar More

They were extremely good at working us on some issues which arose on our vehicle and very satisfied with the outcome.. which arose on our vehicle and very satisfied with the outcome.. More

Everyone is polite and respectful and take the time to answer questions. They seem to take very good care of our Aviator. answer questions. They seem to take very good care of our Aviator. More

We were able to get an appointment easily and the service was completed timely and correctly. was completed timely and correctly. More

Tyler my sales rep was courteous and professional. He helped me find the perfect vehicle. He helped me find the perfect vehicle. More

Everything everybody made buying the car very good experience I would definitely buy another car from this dealership. experience I would definitely buy another car from this dealership. More

Bobby was awesome, nice to work with as well as financing, we will be going back for our next vehicle financing, we will be going back for our next vehicle More

Our whole experience with Joe Cooper Dealership was awesome. We purchased our vehicle from out of state so handling all the questions and paperwork on line and setting up transport went smoothly. Our s awesome. We purchased our vehicle from out of state so handling all the questions and paperwork on line and setting up transport went smoothly. Our salesman,Koy, was outstanding. He couldn’t have been more patient and John, business manager, was very thorough. More

All employees were attentive to my needs and wants. And took very good care of me. And took very good care of me. More

There were some communication issues at the beginning of the repair process involving Anthony and Savanna. In my opinion, I did not receive updates from Anthony in a timely manner, and when I contacted the the repair process involving Anthony and Savanna. In my opinion, I did not receive updates from Anthony in a timely manner, and when I contacted the receptionist for an update after my vehicle had been in the shop for approximately three days without any information regarding the diagnostic testing, I was made to feel as though I was bothering her. I understand that businesses can get busy and employees may have difficult days, but customer service is an important part of the experience. Customers should still feel comfortable calling for updates and asking questions about their vehicle without feeling like they are creating an inconvenience. Fortunately, Ryan Cooper, as usual, was very helpful. After I went to the location on Saturday and spoke with him directly about my concerns and how the process had been going, he made me feel much more at ease. From that point forward, it seemed like communication improved and things began moving more quickly. My vehicle has now been repaired, and from what I can tell so far, the repair appears to have resolved the issue. I appreciate Ryan’s assistance and the way he handled my concerns. My main recommendation would be to improve communication and the overall customer service experience during the repair process, especially when customers are waiting several days for diagnostic information or updates. More