Joe Cooper Ford of Edmond

I'm not sure if it was incompetence or deceit, but they tried to sell me a vehicle that had something obviously wrong with it. I test drive 3 different vehicles to verify I was hearing something wrong. I o tried to sell me a vehicle that had something obviously wrong with it. I test drive 3 different vehicles to verify I was hearing something wrong. I obviously wasnt going to buy it, but decided to be a good dude and bring up the problem with the salesman. He said he heard it, tried to talk around the issue, said his manager verified that it was "all good", and still tried to sell as is. This is after getting the bait and switch from the truck I wanted (that was "already sold") to one they just wanted to sell. They have low prices but I dont trust their vehicles, competence, or morals one bit More

Does not back part warranty Had a belt put on my truck. Just over a 1000 miles down the road the belt failed. I was traveling and a couple hours from home. Had the truck towed to Had a belt put on my truck. Just over a 1000 miles down the road the belt failed. I was traveling and a couple hours from home. Had the truck towed to the local ford dealership at a hefty price. A family member had to travel 4 hours round trip to get my wife and daughter home while I rented a hotel room due to it being Sunday evening. The next day went to that ford dealership and they replaced the belt and I was back on the road late that afternoon. Contacted Joe Cooper who told me to contact Ford for a reimbursement of tow charges occurred because of faulty part. . Contacted ford and did as they asked. After weeks I contacted Joe Cooper to follow up. They said I needed to contact Ford. Contacted Ford and they said I needed to Resubmit to them what I submitted to Joe Cooper by mail. Contacted Joe Cooper and they said they are not Ford and are just a dealership. I spent the extra money going to this dealership to get a service I felt confident and covered if something happened. Something happened and I just get the run around on who should be responsible. No longer confident because they will not cover you. More

Ruined rear seats Went to Joe Cooper Ford of Edmond to try to get our rear seats fixed on our 2017 Ford Explorer. The dealership refused to fix the seats even though th Went to Joe Cooper Ford of Edmond to try to get our rear seats fixed on our 2017 Ford Explorer. The dealership refused to fix the seats even though they were under warranty. Need this fixed. Not to mention when we bought the car, the dealership had us come back countless times to fill out paperwork that should have been taken care of the day of the purchase. Waste of time. More

HORRIBLE We were there 3 weeks ago looking at a truck. The second we started the truck I knew something was wrong with it. We decided to go look somewhere els We were there 3 weeks ago looking at a truck. The second we started the truck I knew something was wrong with it. We decided to go look somewhere else but our salesman Terell said if we liked the truck they would get it fixed and give us a loaner while they did that, including the manager saying if we weren't happy with the way the truck was delivered to send it right back. Forward 2.5 weeks later, they bring us the truck to find out there's still something wrong with it (same noise and engine light is on, which hadn't been before) they refused to take the truck back to fix it after we spent 4k ok their extended warranty. So here we are trying to find a Chevy dealership that will take it and still waiting on Joe Cooper Ford to return calls. AVOID THIS PLACE AT ALL COSTS!!!!! More

Big Business Ripping Off the Little Guy Joe Cooper Ford Lincoln of Edmond charged me $5000 for a warranty on a used car, an amount that it turns out is in violation of consumer protection la Joe Cooper Ford Lincoln of Edmond charged me $5000 for a warranty on a used car, an amount that it turns out is in violation of consumer protection laws. When I brought this before their attention, their manager acted completely arrogant, blaming the problem on me because I’d agreed to the purchase, despite the fact that they had fraudulently overcharged me. Joe Cooper also made sure to sell my trade-in vehicle ASAP so that it won’t be available to me after my case goes to court, which it most certainly will. I wouldn’t touch Joe Cooper Ford Lincoln with a ten-foot pole. I hope as many consumers read this as possible - don’t go to Joe Cooper Ford Lincoln of Edmond. They will try to rip you off every which way they can. They will even break the law to do it, as they did in my case. More

Poor salesmanship! Salesperson not motivated to sale. Traveled over 6 hours to purchase a vehicle. Salesperson was too busy with other customers the entire time we were Salesperson not motivated to sale. Traveled over 6 hours to purchase a vehicle. Salesperson was too busy with other customers the entire time we were at the dealership - did not make us a priority. The vehicle had to be sent to detailing 2 different times and still left the lot covered in filth. If time would of allowed, we would of sent to back for a 3rd time. Very poor detailing on exterior. Salesman did not go over anything inside our out of vehicle with us. He clearly just wanted to make the sale and send us on our 6 hour road trip back home... Not impressed! More