Joe Hall Ford Lincoln

My Experience with Joe Hall Ford – Lewiston, Idaho My experience with Joe Hall Ford has been extremely disappointing, both from a service standpoint and in how management ultimately handled my concerns. experience with Joe Hall Ford has been extremely disappointing, both from a service standpoint and in how management ultimately handled my concerns. I brought my 2023 Ford Explorer xx to the dealership after experiencing repeated issues where the vehicle would fail to start after refueling. The problem was significant enough that I was repeatedly left stranded. I paid approximately $200 for diagnostic services and was subsequently presented with a repair recommendation estimated at approximately $1,400. What made the situation particularly frustrating was that I was told the issue was not urgent, despite the fact that the vehicle had repeatedly left me stranded. There were also problems with scheduling, cancellations, and communication throughout the process. Ultimately, I was able to identify and address the underlying issue myself for approximately $65. This left me questioning both the diagnostic process and the substantial repair recommendation I had been given. Unfortunately, the customer service experience deteriorated even further after I expressed my dissatisfaction publicly. Following my negative review, I spoke with John and was informed that my account had been flagged as someone the dealership would "not work with anymore" because of that review. Rather than addressing the concerns that led to the negative review, the response I received was essentially that the dealership no longer wanted my business because I had spoken publicly about my experience. To be clear, customers should be able to provide honest feedback about their experiences without being treated differently or effectively blacklisted for doing so. I have since escalated this matter directly to Ford corporate and filed a formal complaint on October 29, 2026. I have received a complaint reference number. At this point, my concerns extend beyond the original vehicle issue. They include the diagnostic and repair recommendations, communication, scheduling, and the dealership's response to legitimate customer feedback. I understand that not every service experience will be perfect. What matters is how a business responds when something goes wrong. Unfortunately, my experience with Joe Hall Ford has left me with little confidence in its service department or its approach to customer relations. I will not be returning, and I would encourage other consumers to do their research and consider their options before choosing this dealership. More

Good people to work with. Service is great help was great. And they really worked extra hard getting me into my truck great. And they really worked extra hard getting me into my truck More

I visited Joe Hall Ford on Dec. 15, 2011. I was I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they w I visited Joe Hall Ford on Dec. 15, 2011. I was interested in buying an electric vehicle... The one I was interested in (Transit Connect van), they were unaware that it could be ordered with an electric option. The salesman checked with his boss, and was told it may come in a hybrid version in another year or so...this is not accurate information. The Transit Connect can be ordered in an electric version. They had no electric vehicles on the lot. They sell Ford and Nissen vehicles, which both make and sell electric vehicles. The salesman said his dealership cannot order those vehicles into Idaho, through either manufacturer. We also talked about Flex Fuel Ford vehicles...The salesman did not know that a Ford engineer, developed the first flex fuel vehicle, or which vehicles were available with the flex fuel option...He could only name 3 vehicles that could be ordered with that option. I also asked about Natural gas/propane conversions for their gasoline(internal combustion)engines. The salesman knew they were offered, but couldn't give me any information...I already knew more about the Ford products than the salesman did. More