Joe Machens Ford

Awesome, Very Customer Oriented Experience I bought two cars in one day at Machen's. They were awesome. Very professional, friendly, and focused on customer satisfaction. Mark Dietzel was absol I bought two cars in one day at Machen's. They were awesome. Very professional, friendly, and focused on customer satisfaction. Mark Dietzel was absolutely amazing, as well as Marc Weiner. I would definitely return. They went above and beyond and offered me an awesome deal in no time. More

Awesome Deal & Service My Husband & I have purchased many vehicles from Machens over the last 30 years. Our Son totaled a car recently, and we needed a replacement rather qu My Husband & I have purchased many vehicles from Machens over the last 30 years. Our Son totaled a car recently, and we needed a replacement rather quickly. Kerry Thomas & Lou Ann Montague are the VERY BEST!! We appreciate the extra effort in finding us a nice, reliable vehicle in the price range we could afford. THANK YOU AGAIN!! More

Same Great Deal and Service We have always come to Joe Machens Ford and Lincoln to buy our pickup trucks and now buying our last two cars also. Bruce Mulnix certainly went out of We have always come to Joe Machens Ford and Lincoln to buy our pickup trucks and now buying our last two cars also. Bruce Mulnix certainly went out of his way to make a deal with us. You might say my husband can be hard to deal with. Bruce found a way to always find a car that had everything we wanted and the price that we wanted. Never pressured us but gave us lots of options and took all the time we needed. Very friendly and personable. We will be looking him up when we come next year to buy a new truck. Also might say Marc Weiner was super efficient in closing with all the paperwork. He was ready for us with all papers ready to sign and could answer all questions you had and was very polite doing it. Very professional man. Great experience. Enjoying our new car. Ron & Barb Camp More

Successful deal Went in with one vehicle and need two to replace it for my current needs. Kevin Towns was very helpful in finding me a combination to fit the budget I Went in with one vehicle and need two to replace it for my current needs. Kevin Towns was very helpful in finding me a combination to fit the budget I needed to stay in . More

Great Experience!! I drove down from St. Louis with my Father on Saturday 11/26/16. I was in search of a low mileage pre-owned F150. May Dad had purchased a new 2013 F15 I drove down from St. Louis with my Father on Saturday 11/26/16. I was in search of a low mileage pre-owned F150. May Dad had purchased a new 2013 F150 from Doug & Marc in 2013 & highly recommended that I check them out. We worked out a great deal on a 2012 F150 with low mileage & the Ford 4/48k extended warranty. My Dad ended up buying a New 2016 King Ranch while he was there. Again, they worked out a great deal for him as well. I think I'm getting old, as I am most excited by the bumper-to-bumper warranty! I am a very satisfied customer. -Matt K. More

Best car buying experience I've ever had Both the paper work and the buying experience was exceptional. Bruce Mulnix was helpful in ever way, from the order date until the end of delivery. Both the paper work and the buying experience was exceptional. Bruce Mulnix was helpful in ever way, from the order date until the end of delivery. Went over all car features and answered all my questions. Also Mark Weiner made the paper work experience very pleasant. More

No hassle My son purchased a car with the help of James Breshears, he was so impressed that he called James to tell him what we were looking for . When we arr My son purchased a car with the help of James Breshears, he was so impressed that he called James to tell him what we were looking for . When we arrived James had the car we were looking for ready for a test drive . James , Helped us to come together for the right price and we now have that great Car. Thank you James and the service center for excellent details . More

Lou Ann so Friendly! I was doing a little car shopping online and saw a vehicle that I might be interested in. I was contacted by Lou Ann Montague. She was so friendly a I was doing a little car shopping online and saw a vehicle that I might be interested in. I was contacted by Lou Ann Montague. She was so friendly and helpful, she answered all my questions and set me up an appointment for the next day. She had the car washed and ready for a test drive when I arrived at the lot on Vandiver. I was able to purchase the vehicle within my price range. I was treated with respect and felt like I was talking to an old friend. I also have to give a shout out to the manager JJ for being so nice. I purchased the car but had a problem driving two vehicles back to Jefferson City. No problem, phone calls were made and my vehicle made it back to Jefferson City before I did. Thank You Lou Ann and JJ. I will recommend family and friends and hope they are as pleased as I am. Dorothy More

Never again I have never in my 35 years of buying cars had such a mess from the very first contact to the end. I have purchased cars over the phone before with ab I have never in my 35 years of buying cars had such a mess from the very first contact to the end. I have purchased cars over the phone before with absolutely no problems (even from other states!). A lot of the things that were negotiated to be done to the car prior to our signing of the loan papers were not done. These were things that our local mechanic said needed replaced to pass inspection, not just me being picky. I was told over the phone and prior to delivery that "everything" was done and it looks great. The car was delivered and, needless to say, I was surprised to see that it was not, in fact, all fixed. More shocks came after my husband crawled under the car and saw that the things that were supposed to have been replaced were not. They told me on the phone that "everything" on my list got fixed. All of it did not. I got the runaround the entire time and promised things that were not delivered. This was a hot mess. After I called them about the repairs, I was told by George Madison that they spent more money fixing the things on the list to pass inspection for what they did fix than what my mechanic was going to charge for all of the repairs but, because the rest of it passed "specs" that they did not have to replace them. That was not the agreement! Not one time did anyone call and talk to me about their decision. They just opted to not tell me and deliver the car. I will share this with my friends and family in the Columbia area that their word means nothing. My lesson learned?.....Don't sign the papers until it is fixed! Or, take your husband or mechanic with you because they take advantage of us ladies and young adults like our son who trusted them to do what they say they would do. What a HOT MESS this was... More

Better than expected! Very friendly staff We drove down from Mid Iowa and really didn't know what to expect after talking to Gerry Smith about a Ford 2011 F150 Platinum. But after we took the We drove down from Mid Iowa and really didn't know what to expect after talking to Gerry Smith about a Ford 2011 F150 Platinum. But after we took the vehicle for a ride and checked it out we realized that even though is was a one owner it had not been taken care of. First off it would need new tires, and a really good cleaning inside and out. So Gerry was wiling to deal and gave us an allowance of $500. for the new tires due to them running about $1,000 for LT tires. We feel like we got a fair trade- in for our 2008 Ford 150 and we're very happy that we found our newest vehicle. We would highly recommend the dealership and Gerry Smith. Brian did a great job on the paper work. That was two days ago and we already have purchased new tires, bug deflector and some window guards for the rain. More