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Joe Machens Ford
Columbia, MO
1,131 Reviews
Conveniently located in Columbia, MO, Joe Machens Ford Lincoln has served the mid-Missouri area since 1969. Family owned, we make excellent customer service our number one priority. There are four locations within Columbia: our Main Showroom, Truck Center, Pre-Owned Supercenter, and Machens Vandiver. We have a large inventory of new Ford and Lincoln vehicles to choose from and have been the #1 volume pre-owned dealer in the State of Missouri for 17 straight years. Let us know how we can serve your automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,131 reviews
January 04, 2016
Great Experience I would like to say thank you to Troy Jones for helping us find the right vehicle for our family. We needed a vehicle that would work to haul our dog I would like to say thank you to Troy Jones for helping us find the right vehicle for our family. We needed a vehicle that would work to haul our dogs around as well as family. He had us look at a 2011 Explorer which had all the safety features and room for our dogs. He was able to get us into this vehicle at a price we could afford. Thank you Troy Jones. Angie Stewart More
by Angie
December 31, 2015
New Truck Purchase Went to Dealership on 12/29/15 looking for a New Truck Purchase in 27 degree weather. Was unable to get any help for a hour. Went into dealership talk Went to Dealership on 12/29/15 looking for a New Truck Purchase in 27 degree weather. Was unable to get any help for a hour. Went into dealership talked to girl in front desk and she pointed to a gentleman, that she said that he might be able to help me. Gentleman replied, I am busy with a customer and walked away. I was extremely disappointed, I was ready to leave and decided to walk back into the dealership and spoke with Kevin Towns. He was able to help me with my Purchase of a New Truck. Very Nice Gentleman. Will certainly do business with Kevin Towns again. But think that the Dealership definitely needs to work on the Customer Relations. Was able to walk out with my new purchase very satisfied with Kevin Towns. More
by Greg
December 22, 2015
amazing Billie was amazing she help is find exactly what we needed in a 4x4 and that would fit our family it was a great experience and Eric was amazing with Billie was amazing she help is find exactly what we needed in a 4x4 and that would fit our family it was a great experience and Eric was amazing with financing More
by ydcd2131
December 17, 2015
New Car Purchase I would like to say a big thank you to Kerry Thomas and Marc Weiner for working with me in buying my new 2016 Ford Escape. It was smooth sailing a I would like to say a big thank you to Kerry Thomas and Marc Weiner for working with me in buying my new 2016 Ford Escape. It was smooth sailing all the way. It's great to work with experienced and helpful professionals. This is my third car from Machen's Ford and I wouldn't buy any where else. More
by phyllis
December 15, 2015
salesmen treated you with respect I had a good experience at joe machens in columbia with russel hoskins. i stopped in one day and told him what i was looking for and which they didnt I had a good experience at joe machens in columbia with russel hoskins. i stopped in one day and told him what i was looking for and which they didnt have any on there lot in columbia they were in jeff city. so he sent me pictures of them so i could pick out the one i wanted to be brought to columbia for me and my wife to look at. More
by sgarner
Employees Worked With
December 12, 2015
This place is easy to work with I appreciate Mark Dietzel for helping me get the price I wanted for my trade. We had already looked elsewhere but glad we wound up at Joe Mahens Ford I appreciate Mark Dietzel for helping me get the price I wanted for my trade. We had already looked elsewhere but glad we wound up at Joe Mahens Ford where they like to make a sale no matter what. Also their Finance staff, Gene Buck, was so pleasant and helpful. He assisted in getting the monthly payment I needed. More
by afults
Employees Worked With
Mark Dietzel, Gene Buck
December 11, 2015
Troy Atkisson Looked for my new/used car for over 2 months, Troy Atkisson was AWESOME to work with, he was patient with me and finally we found the Fusion I wanted. Looked for my new/used car for over 2 months, Troy Atkisson was AWESOME to work with, he was patient with me and finally we found the Fusion I wanted. Had a few minor issues and he helped take care of everything quickly. This was our 6th purchase over the years at Machens. More
by Coral
December 08, 2015
Billie Vollrath-McCoy I went in looking for a car and they were more than willing to show me several options. A few ended up not working out but they continued to work wit I went in looking for a car and they were more than willing to show me several options. A few ended up not working out but they continued to work with me until we were able to find a car that fit my needs and price range. I could not be happier with the car I ended up with and the people I worked with. More
by dbrondel
Employees Worked With
Billie Vollrath-McCoy
December 08, 2015
Perfect New Ride Troy really helped me out. I told him what I was looking for and he found a perfect fit. A 2009 Ford Escape with fairly low miles for right around wha Troy really helped me out. I told him what I was looking for and he found a perfect fit. A 2009 Ford Escape with fairly low miles for right around what I wanted to pay. As soon as I made the decision to get the car, it was a very speedy process. Eric in the finance department was also extremely helpful and checked every possible route before we came to a solution. It was an overall great experience that I would highly recommend. More
by thisguy123
Employees Worked With
Troy Atkisson
December 01, 2015
If you want to be called a liar, then this is your kind of p I took my son to Joe Machens Ford in Columbia last Friday to buy a truck. What happened was terrible. As we negotiated our deal with a great salesma I took my son to Joe Machens Ford in Columbia last Friday to buy a truck. What happened was terrible. As we negotiated our deal with a great salesman, Brad, some jerk named Terry came into the deal and tried to take over. I guess he thinks a lot of his people skills, but they suck! Not only did we not need this condescending egotistical xxx, but he called me a liar. My son and I disagreed about an issue with the truck. Not a big deal, but when Terry the jerk got involved he made a comment to me, "your word should mean something". What an xxx. Not only was he wrong, but then he had the rudeness to tell me my word was no good. Then the little jerk called and left me a voice mail, (which I kept), stating he had been there 30 years and no one had ever been displeased with his customer service skills. What planet is he from? Even his co-workers have told me he is a jerk. I have purchased several vehicles from Joe Machens over the last several years and have sent a lot of customers to them too, but those days are over. All I can say for the new owners of Joe Machens, is they may want to give Terry a job he is better suited for, like custodial work. Probably won't be much involved with pissing off a 15 year loyal customer. More
by Rick
Employees Worked With
Terry Sells, Brad Davis
