Joe Machens Ford

Purchase of 2013 Ford F150 4 x 4 with Troy Atkisson Troy was extremely knowledgeable and helpful even though he was waiting on other customers at the same time. Did not feel pressured. Of course, you Troy was extremely knowledgeable and helpful even though he was waiting on other customers at the same time. Did not feel pressured. Of course, you always think you should have got a better deal (price) but we are very pleased with our purchase and the deal we made. Definitely would recommend your dealership based on a poor experience at Fulton Ford. We realized the owner's manual was not in our truck on the way home. We called Troy and within two days we had the manual in the mail. Charlie Brown was also very knowledgeable and good to work with. Don't recall his name, but the gentleman who actually gave us the price of the vehicle and our trade was also great. Mike was just disappointed that you don't provide the 90 days of free car washes at Tiger Express like they do in Jefferson City. Everyone we know that recently purchased a vehicle at Machens in JC received this (3 individuals). Mike and Debbie McBaine, Jefferson City More

Great Customer Service!! We found the vehicle we wanted on Ebay, and contacted Mr. Jason Lane. Mr. Lane assured us that if we drove the 10hr trip that the vehicle we wanted wo We found the vehicle we wanted on Ebay, and contacted Mr. Jason Lane. Mr. Lane assured us that if we drove the 10hr trip that the vehicle we wanted would be worth the trip. And he was right!! We got the vehicle and financing we wanted!! Gene in the finance department was great in getting the rate that was fair for us. I've purchased a lot of vehicles in my time, and this was by far the easiest buying experience of my life. Other car dealers could learn a lot from Joe Machens Dealerships!!! More

Awesome people! We had an awesome expierence at Joe Machens, we traded in one vehcile and purchased 2 others (One for our almost 16 year old son). I called down and We had an awesome expierence at Joe Machens, we traded in one vehcile and purchased 2 others (One for our almost 16 year old son). I called down and spoke with them before we went down and they held the vehicle for our son till we could get down there that weekend. They also checked it over and told us in detail what they saw over the phone. When we arrived it was exactly what they said. This is the 2nd and 3rd vehcile we have purchased from Joe Machens and have not been disappointed at all. We will be back! Thank you Rynda Nichols, Russ Berry and Todd Marple. More

Mack is great Mack found me the perfect car and was willing to work with me when my car was not drive-able. He loaned me a car until we found the perfect one. Mack found me the perfect car and was willing to work with me when my car was not drive-able. He loaned me a car until we found the perfect one. More

Excellant My overall experience was excellant. Mack was very friendly and knowledgable of vehicle I was purchasing. I have recommended Mack to others and they h My overall experience was excellant. Mack was very friendly and knowledgable of vehicle I was purchasing. I have recommended Mack to others and they have purchased from him. More

Very good experience. Reasonable Pricing. Helpful employees I was determined to buy a new car so I walked in there and got the one I wanted. The only thing was I was not informed about the interest rate until t I was determined to buy a new car so I walked in there and got the one I wanted. The only thing was I was not informed about the interest rate until the loan paperwork was done. So I did not really have a chance to compare it with the rate I could get from my bank. I was a bit higher than I expected but everything was taken care of in a timely manner and you really didn't have to worry about nothing. I liked it and would definitely recommend the dealer - if you know what you want, they will find you the perfect one! More

Quick and Friendly. Don had things picked out to show me that matched my wants before I even got to the dealership. He was friendly and knowledgable and I had my new vehi Don had things picked out to show me that matched my wants before I even got to the dealership. He was friendly and knowledgable and I had my new vehicle quicker than I could have expected. Everyone at the dealership was super friendly and remembered my name each time I came in after work to complete another step in my car hunt. I couldn't be happier with my purchase. More

review Friendly, no pressure sales. Will keep coming back to get my vehicles here. They are knowledgeable and willing to answer all questions. I wouldn't c Friendly, no pressure sales. Will keep coming back to get my vehicles here. They are knowledgeable and willing to answer all questions. I wouldn't consider going anywhere else! More

Purchased a 2012 Fusion The process seemed to work fine, all the pertinent information was shared/explained. This vehicle was from a lemom/buyback program and this program w The process seemed to work fine, all the pertinent information was shared/explained. This vehicle was from a lemom/buyback program and this program was clearly explained to us. The demo of the car was done properly, all questions were answered. The price initially quoted to us by Mac was $2,000 lower that it should have been. We moved forward with the transaction based on that price then found out it wasn't right. Mac apologized for his error and when we came back the next day, he offered us a 2013 Fusion for the same price. We appreciated that offer but liked the 2012 better. Our only comment was it seemed to take to long to finish the process after we agreed to the price. I realize there is a lot of paperwork requred and many transactions being done each day. But I would look for ways to reduce the amount of time the customer has to spend sitting there waiting. I would certainly return when we are in the vehicle market again. More

I would not recommend this dealership. I had an unpleasant experience at JM and the situation was not properly managed by the Sales person and the manager. I would not recommend this dealer I had an unpleasant experience at JM and the situation was not properly managed by the Sales person and the manager. I would not recommend this dealership. More