Joe Machens Ford

Another great car buying experience with Machens Ford in Columbia! I believe my purchase this week of a 2014 Fusion is the 12th Ford that my family and I have purchased from Machens - all from Bruce Mulnix Columbia! I believe my purchase this week of a 2014 Fusion is the 12th Ford that my family and I have purchased from Machens - all from Bruce Mulnix. In addition to the 12 purchases, I have referred 9 others who have purchased a vehicle form one of the Machens dealerships. Bruce is always great to deal with. He works hard to understand what we're looking for and what our accessory preferences are. One thing that Bruce does that has always impressed me is that he's not a "yes man" sales representative. He offers honest and valuable recommendations regarding vehicle accessories and trim levels - I don't recall a time when Bruce ever attempted to up-sell a vehicle or trim package that we didn't need or would not benefit from. Sales Manager, Terry Sells is great and I value his sence of humor that he's able to bring to the negotiations table. Terry is obviously very good at what he does. He will do whatever possible to close the deal without being the type of person that everyone fears when attempting to trade vehicles - you know the stereotype - hair slicked straight back, never makes eye contact, calls your wife Sherry when it's actually Shelley - a real sleaze - that's not Terry. My last comment is in regard to the overall level of customer service and appreciation that my family and I have received from Machens Ford over the years. On several ocassions during our multiple visits to Machens' sales floor either Gary Drewing our his son, Rusty, have taken the time to ask me if I was being helped and getting the level of service I expected. I appreciate the owners of the business takin time to ensure that my needs and expectations are being met - that doesn't occur too often in today's, fast food, non-personal lifestyle. I hope to have the opportunity, through both a long life and having the financial resources, to purchase many more vehicles from Machens Ford. Mike Holman More

I went to the dealership looking to buy a Ford Focus. Mack was the salesman who met me at the door. He was so friendly. Took care of all my needs completely. Asked all the questions to find out about my Mack was the salesman who met me at the door. He was so friendly. Took care of all my needs completely. Asked all the questions to find out about my car needs and helped me find the right focus with the right features for me. He helped me through all the processes I needed to accomplish along the way, financing, preparing my trade-in, etc. On delivery he set up my phone for me and showed me all the features of my car so I knew how to work everything. He has made several follow up calls to check on me. I couldn't ask for a better experience than I have had with Mack at Joe Machens. I will definitely buy from him in the future and refer anyone I know to him if they are in the car buying market. More

Was extremely happy about getting our new car from you guys! Lance burns did an excellent job of finding exactly what we wanted and needed. He truly went out if his way for us to get what we wanted and sp guys! Lance burns did an excellent job of finding exactly what we wanted and needed. He truly went out if his way for us to get what we wanted and spent the time and effort to do so. I highly recommend him as a salesman/manager and will definitely do business at joe machens again :) More

I was looking for a good used truck with low miles, I contacted Lance at Machens. He immediately sent me a picture of a great looking used truck, in great shape with low miles, just what I was looking fo contacted Lance at Machens. He immediately sent me a picture of a great looking used truck, in great shape with low miles, just what I was looking for! We agreed on a price and Lance took care of the rest, even financing. I live at the Lake, which is about an hour from Columbia, Lance brought the truck, let me test drive it, brought all the paperwork and picked up my trade in. It was effortless on my part. I highly recommend Lance and Machens. I couldn't be happier with the service I got. More

Lance made the car buying experience a great and easy one! We got exactly what we were looking for! Would definitely recommend Joe Machens to our friends and family! one! We got exactly what we were looking for! Would definitely recommend Joe Machens to our friends and family! More

Nate Hart work with us on our purchase and was very attentive to your needs in a new vehicle an matching up some options. He located the vehicles we wanted to to look at quickly. Nate's advice as to pu attentive to your needs in a new vehicle an matching up some options. He located the vehicles we wanted to to look at quickly. Nate's advice as to purchase of a 2013 vs. 2014 vehicle was "priceless" and saved us thousands of dollars. Once a decision was made, Nate's knowledge of closing the sale and coordinating the paperwork, meeting with Charlie Brown for setting up our Ford Credit and getting the car to the department that preps the car for sale was well done. The Edge did come with a backup warning system, but not a back up camera. Nate quickly worked with the appropriate individual to install the after market edition at a very reasonable price. We LOVE it. The camera shows in the rear view mirror and is crystal clear. Adam Neale started us out with our experience at Machens and certainly put us in touch with one of the best sales associates I have worked with in all my years of purchasing a vehicle. (some 40 years). Certainly recommend this dealership and recommend working with Nate Hart or Adam Neale. More

Mack was the best car salesperson EVER! Very friendly and knowledgeable! Thanks Mack! This was the second time I had to deal with Mack and I would definitely go back to Mack if I need a new car! knowledgeable! Thanks Mack! This was the second time I had to deal with Mack and I would definitely go back to Mack if I need a new car! More

The dealership went above and beyond in getting me the car I wanted, and great financing plan. Very friendly service and sales department! Special thanks to Lance Burns, for the outstanding job and profe car I wanted, and great financing plan. Very friendly service and sales department! Special thanks to Lance Burns, for the outstanding job and professionalism. More

We have bought 2 cars from the Machrns group and have always loved how well we have been taken care of. This latest purchase with Lance was the best yet! He brought the trucks to us to look at, and once always loved how well we have been taken care of. This latest purchase with Lance was the best yet! He brought the trucks to us to look at, and once we decided on one, he brought the paperwork to us! By far the most relaxed car buying experience! We highly recommend Lance! More

I contacted Lance Burns at Joe Machens in regards to trading in my Dodge Durango for another vehicle. Lance was very prompt in his response and immediately started working on locating the perfect vehicl trading in my Dodge Durango for another vehicle. Lance was very prompt in his response and immediately started working on locating the perfect vehicle for my family. We had a few vehicles in mind from the beginning, however Lance knew I had my heart set on an Infiniti! Linda and Lance both worked diligently to find us a great deal and were both committed to achieving the ultimate customer experience. I now have the vehicle I have always desired thanks to Lance and Linda at Joe Machens! I would absolutely recommend my family and friends to Joe Machens Ford and Lincoln!! Thanks again guys! More