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Joe Machens Nissan

Columbia, MO

4.4
928 Reviews
Joe Machens Nissan is proud to be central Missouri's largest volume Nissan dealer, as we have been providing Missouri residents with top-notch Nissan sales and service for decades. Whether you want to buy or lease a new Nissan, service the Nissan you already own or discuss auto financing with our Nissan finance team, our Nissan dealership in Columbia MO, is here for you. Come to Joe Machens Nissan to Discover the Difference. Our promise is to make your next car buying experience quick, transparent, and easy!
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201 Nebraska Ave

Columbia, MO

65203

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Showing 928 reviews

November 01, 2020

I checked in with Forest. I had talked to him the day before reference all my tires being low. He had all 4 tires checked, filled with air and didn’t charge me. My wait was short. He was courteous and More

by JONESDIANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Nov 02, 2020 -

Joe Machens Nissan responded

We're glad to hear Forrest was able to help you out!

November 01, 2020

You need to light a fire under your service techs xxxxx. Especially when the customers can see them. They need to spend les time looking at their phones and xxxxxxxxxxxx and more time working. I mean a hour More

by Heelersandcows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for the review. I will be sure to bring this to the service managers attention and we will work to get better!

October 31, 2020

45 days later. I still have no title although you’ve cashed all my down payment checks. The lender has moved the finish line since many times it seems prejudicial and horrible business. My business wil More

by Dsquires.realtor
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Matt McMahon, Jason Kohl
Nov 02, 2020 -

Joe Machens Nissan responded

please email me at cwilliams@machens.com so I can look into this for you and figure out what is going on.

October 31, 2020

I didn't have much time, but they got it done. They were safe with mask. I would have liked something different on tv, but sign said, couldn't change tv. Few people in waiting area like two. More

by PAT.KIMBREL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your business.

October 29, 2020

This dealership is disappointing to say the least. The sale was smooth and professional but the aftercare has been less than satisfactory. Unreported accident??? Probably. More

by AMYROSE.TOMLINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tara McDade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristian Sellars
Nov 02, 2020 -

Joe Machens Nissan responded

You're welcome to email me at cwilliams@machens.com so we can work on this with you.

October 29, 2020

Overall they did a good job. Received the wrong part for our repair the first time but responded quickly to apologize and correct the situation. More

by bfair2009
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for the kind review.

October 28, 2020

Very helpful gentleman Austin Loyd. Was very patient and accommodating. This is my third vehicle from Machens Nissan. Only this one is brand new!! I love it! More

by MARYANNE.WATSON57.MW
Recommend Dealer
Yes
Employees Worked With
Austin Loyd
Oct 29, 2020 -

Joe Machens Nissan responded

Thank you for your continued business! We appreciate you!

October 27, 2020

I just wish the paper work filling out process did not take so long. Other than everything was great. Like the fact you have refreshments. More

by BDWSKY
Recommend Dealer
Yes
Employees Worked With
Matt Woolridge
Oct 28, 2020 -

Joe Machens Nissan responded

Thank you for the great review, and we're happy to provide some snacks to make the time go by a little easier!

October 26, 2020

Great dealership. Forrest in the service department has been wonderful to work with. He gets my car in for service right away. He makes sure I'm well taken care of. More

by mrsburns58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Oct 26, 2020 -

Joe Machens Nissan responded

Thank you for the great review!

October 26, 2020

I'm always impressed with their timeliness in making sure that they get the work done reasonable and If they can't they let me know ahead of time that it's going to take longer than expected. And the care t More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're always thankful for happy customers!

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