Joe Machens Nissan

I was at Joe Machens Nissan for a recall on my 2020 Nissan Kicks. The appointment went very well and the issue was repaired quickly. Nissan Kicks. The appointment went very well and the issue was repaired quickly. More

Was given prompt attention to car not running & stopping abruptly on the highway bec the air hose cover blew open. Forrest( service advisor) Dustin( mechanic) did an excellent job taking care of it qui abruptly on the highway bec the air hose cover blew open. Forrest( service advisor) Dustin( mechanic) did an excellent job taking care of it quickly. More

Keeghan was great. He took his time explaining all the features of the cars to my son and me. I would recommend him to anyone! features of the cars to my son and me. I would recommend him to anyone! More

Super fast service and everyone was very friendly. Highly recommend. I have used Machens for my previous vehicle as well and the service department has always been top notch. Thanks for a great expe Highly recommend. I have used Machens for my previous vehicle as well and the service department has always been top notch. Thanks for a great experience! More

I’m very happy that I was able to find my dream truck here. Kamari heard what I said and made it happen! Frank took the time to explain everything to me without making me feel ignorant or rushed. Thank here. Kamari heard what I said and made it happen! Frank took the time to explain everything to me without making me feel ignorant or rushed. Thank you! More

Brought my car in for AC check. Took to another mechanic previous to complete. He couldn't complete the task and cited that The freon is to low to turn the AC compressor on. There is no bypass to turn it on previous to complete. He couldn't complete the task and cited that The freon is to low to turn the AC compressor on. There is no bypass to turn it on to fill the freon. Compressor had been checked and it is working properly. There was no relay to the fuse to bypass turning on the compressor . They did the check and refill said it was full with a 1lb and then ran the diagnostics. Seems backwards! Run the diagnostics 1st to see what it is. Then they said it was the compressor and wanted to charge $1070 for it. I was told the check and refill was $149 and diagnostics was $69. I was charge $203.59. That doesn't add up even if they really did both. Instead I have a receipt that just says labor $171, parts $15, Haz waste disposal $1.50, shop supplies $13.68. Doesn't add up! I feel like because he saw a woman they tried to take advantage of me and a lack of knowledge. Turns out that my compressor is working based on a diagnostic check from another shop. More

Greeted promptly when arrived. Called with estimate of cost for parts and labor before proceeding. Very professional. Service request matched service provided. Would use again. cost for parts and labor before proceeding. Very professional. Service request matched service provided. Would use again. More

I thought that everyone I dealt with was very friendly. However, I have to say that I did not appreciate how hard they were pushing the service plan. However, I have to say that I did not appreciate how hard they were pushing the service plan. More

The only reason for 4 stars is I was told 44.95 + tax for an oil change and was charged 50.20 + tax. Everything else was great. for an oil change and was charged 50.20 + tax. Everything else was great. More

They were all very friendly and willing to help. The team worked in a timely fashion to get me out and in my car as soon as they could. worked in a timely fashion to get me out and in my car as soon as they could. More