Joe Machens Nissan

Best buying experience EVER! I highly recommend Machens Nissan. Entire experience was wonderful... Michael Hartgrove was awesome! Thank you to the entire team for making a my car I highly recommend Machens Nissan. Entire experience was wonderful... Michael Hartgrove was awesome! Thank you to the entire team for making a my car buying experience easy and hassle free! More

Horrible Experience My fiancee and I both bought vehicles within the same week at this dealership. My fiancee already had financing so his experience went better than mi My fiancee and I both bought vehicles within the same week at this dealership. My fiancee already had financing so his experience went better than mine as far as financing goes but after we left the lot we realized we were never taken on a walk around of the vehicle, we were never shown any features it may have. When we looked, we opened the cup holder and it fell to the ground and then we noticed the bumper had rust and a dent and was rubbing the truck. When we asked them to fix the bumper they said well its a "used" truck, we yes it is but it is a used truck we just spent 24,000 dollars on. I should have walked away from my deal at this point. My experience was a disaster from start to finish. First, I test drove the vehicle for several days, the night I went to get in it the car wouldn't start, ok I get these cars sit on the lot for awhile and batteries drain, but I then tried to start it the next morning and nothing, I had to wait for Joe Machens to send someone out to my house to jump the car, then I had to wait for them to install a new battery. Ok, these things happen even though it cost me an hour and a half of vacation time. Then they finally got my financing acquired and I was told my Josh, the payment would be what I asked for (no higher than 420) and I was told I needed to put 400.00 down. Ok, fine lets sign the papers. So I come in to sign and the finance guy says you payment is 465.65....REALLY!!! I really wanted the car so I said ok and went with it. I then got back to work and realized they never asked me for my 400.00 down payment, when I called they said.. oh yea, we forgot can you run that by. Sure I have nothing else better to do with my day than drive back and forth to your dealership. About two weeks go by, and I am waiting to hear from the dealership about when to pick up my papers and then Josh calls me and says they are still waiting on a copy of my grandmother's driver's license and the bank won't fund the loan without it. No one ever told me they needed this so I was shocked that they still needed anything. So I scrambled around to get a copy of that because my grandmother lives in Jefferson City. I finally got a copy to him and waiting now again for paper work. I then get a call from one of the lady's saying the title is full, and they need to see my vehicle to do another inspection so they can order another title. I said ok, so once again, I drive over to your dealership and sit and wait, and then they say ok we will order the new title and is it ok if we call you when the paper work is in to come get it. That would be great because the post office I have to go to is clear across town. They didn't call me when the paper work was in, they mailed it and they didn't include a check for the late fee at the license bureau that I told Josh weeks earlier I was not paying. I called for that check on Saturday and am still waiting for it (419). I called back again Monday (4/21) to ask them to please not mail the check because I would like to get this taken care of ASAP, but I am sure they will mail it and it will take forever again. I gave Joe Machens a chance after many people have said not to go there and I will not be using the dealership again. I was very disappointed in our service we received. My fiancee and I spent about 40,000 dollars at your dealership in a week and I know that probably isn't much to you guys but its alot to us and we deserved better service than we received. I will not be recommending your dealership to anyone who asks, I would much rather drive to St. Louis or Kansas and get good customer service than be inconvenienced the way you have done us. More

above and beyond This dealership is story book. Service still counts. Very responsive to needs. I have bought several times from them and will continue to do so. T This dealership is story book. Service still counts. Very responsive to needs. I have bought several times from them and will continue to do so. They have earned my trade. More

Joe Machens Nissan Review I was really impressed with the service I reserved at this dealership! This was my first car purchase and I feel like I came to the right place! Every I was really impressed with the service I reserved at this dealership! This was my first car purchase and I feel like I came to the right place! Everyone was kind and very easy to talk to! My family and I will definitely be coming back for another great car buying experience! More

Purchase of 2014 Nissan Altima Our experience of purchasing a new Nissan Altima at Joe Machens' Nissan confirms that our choice was a good one. We were greeted by Matt Bourne as w Our experience of purchasing a new Nissan Altima at Joe Machens' Nissan confirms that our choice was a good one. We were greeted by Matt Bourne as we entered the building, and we found him to be very helpful We had a fairly clear idea of what we wanted, and Matt listened to us without pressuring us in any way. He was knowledgeable and pleasant and created a comfortable setting for us to make our decision. This is the fifth Nissan we have owned, and our plan is to continue buying this reliable and affordable vehicle from this dealership. More

Personal Service I went to Joe Machens Nissan to check out the Nissan Altima. I had called the dealership earlier in the day and spoke with Shawn Siebhur about one I h I went to Joe Machens Nissan to check out the Nissan Altima. I had called the dealership earlier in the day and spoke with Shawn Siebhur about one I had seen on their web site. I told him I would be there at approximately 5 p.m. to look at the vehicle. When I arrived at the dealership he was there to greet me. He was extremely accommodating, as I have MS and walk slowly with a cane. He brought the vehicle to where I was so there were a minimum amount of steps I would have to make. We took the vehicle for a test drive and then discussed the price and financing options when we returned. When we had agreed upon the deal we had to go to the main Nissan dealership at the top of the hill. When I got there I went in the door and then realized that the waiting area was on the other end of the building, which is an extremely long way for me to walk. Shawn was there and realized my predicament and got an office chair with wheels and wheeled me to the waiting area. When it was my turn to talk to the gentleman handling the financing paperwork Shawn was back with the chair and wheeled me to the office. When I was finished Shawn had the car pulled to the door and then wheeled me out to the car, which was running and nice and warm for me to get into for the ride home. I can not say enough good about the way I was treated at the dealership-if only all places of business were as accommodating to customers with special needs. More

Awesome Job Great service! Great experience! This is my second car I bought from James and he did an awesome job listening to me and trying to find everything I Great service! Great experience! This is my second car I bought from James and he did an awesome job listening to me and trying to find everything I was looking for! I would give him 6 out of 5 More

Buying a 2014 Rogue Chris Hagen was very patient with me and all my questions. He made everything as easy as possible. The dealership was very helpful when I purchased Chris Hagen was very patient with me and all my questions. He made everything as easy as possible. The dealership was very helpful when I purchased a Rogue that did not have cruise control. They were as surprised as I was that the car did not have this. I was able to trade this vehicle in after only 3 days and buy another car that would be much better for me. Again, Chris was a delightful, polite you man to work with. More

Friendly Service When I walked onto the lot, I wasn't planning on buying a car. Caleb Scott was very friendly and helped me test drive a few cars without the pressure When I walked onto the lot, I wasn't planning on buying a car. Caleb Scott was very friendly and helped me test drive a few cars without the pressure of buying one. Then when I found one that I liked, he worked with me to get it at the price I wanted. More

Poor service. Its been just couple month I bought car and my smartkey system is poor. When smartkey is left inside car it should not be locked but it locked so I called customer service and the only answer t my smartkey system is poor. When smartkey is left inside car it should not be locked but it locked so I called customer service and the only answer that I heard is "we do not know what to do, we can tow your car but we cannot gurantee your car is safe." Poor service ever. More