Joe Machens Nissan

The entire staff at Machens was very helpful without being aggressive, from the sale, to the financing, to the delivery. The atmosphere is relaxed and everyone was very courteous. I've never bought a ne being aggressive, from the sale, to the financing, to the delivery. The atmosphere is relaxed and everyone was very courteous. I've never bought a new car 'sight unseen' before but John's attitude made me feel comfortable with the process - I was not disappointed. Thanks also for the quick delivery. More

This the 4th purchase (the first, a 1995 Maxima is still in service at >420K mi, and still gets 29mpg!) we have made from this dealership and the 3rd from James Williams, our "Nissan Guy"! We always feel l in service at >420K mi, and still gets 29mpg!) we have made from this dealership and the 3rd from James Williams, our "Nissan Guy"! We always feel like he has OUR best interest at heart and works until we are completely satisfied----not just with the vehicle, but with the deal we work! James is always available and knowledgeable about all the possibilities to meet our needs. We also use this dealership for all our service, and are NEVER disappointed with the any part of it from scheduling, availability, consideration of our time, comfort while we wait, or the quality and price of the service rendered. Everything from sales to every service is beyond excellent! We never fail to recommend both the Nissan product or the Joe Machens dealership----AND our personal Nissan Guy! More

Great expierence overall I was looking for a old cheep little truck, a pain in the --- type of sale and was treated very nicely. it was listed on ebay little truck, a pain in the --- type of sale and was treated very nicely. it was listed on ebay More

well lets see, as soon as i walked into the dealership i was greeted and helped right off, i was just there to get my vehicle sreviced and i did want to look at another vehicle but ended up getting my car s was greeted and helped right off, i was just there to get my vehicle sreviced and i did want to look at another vehicle but ended up getting my car serviced with an oil change and drove home a new car that night to try out. the sentra i took home was not the vehicle for me so the next day Tony helped me out to find the one i liked and just happen to have one across the street. the price i can say was not bad but i beleive it probably could have been a little cheaper seeing how i am vpp approved my percentage rate was too high. i am very pleased with my selection though so do not take that into consideration, i am hapopy i changed vehicles from versa to sentra. my overall experience with the nissan dealership has been the best ever and i recommend everyone i can to go check you all out/. sincerley Robin Stevens More

We were very pleasantly surprised when we went to Machens in search of a new car. The staff was knowledgeable and friendly and all of our questions were answered and we were provided with sufficient informa in search of a new car. The staff was knowledgeable and friendly and all of our questions were answered and we were provided with sufficient information to make a decision to buy. We agreed upon a difference which we would be willing to pay, and an appropriate deal was formulated by the staff and accepted as presented. No hassle at all. We were treated very well and truly appreciated both Matt's and Carl's work to satisfy our concerns. We will certainly recommend Joe Machens' Nissan to any friends in the market for a new car. We are very satisfied with both the car and the deal More

This was our second purchase from Machens Nissan in Columbia. Our complete purchase experience could not have been more positive. We had made contact online and by phone receiving information making us Columbia. Our complete purchase experience could not have been more positive. We had made contact online and by phone receiving information making us believe it was worth repeating the drive from Kansas City to Columbia. When we parked in the lot we were greeted by a smiling polite employee who directed us inside (even held the door). The negotiation process was very straight forward (none of the pricing games played behind closed doors you sometimes experience). Jonathan Barfield had our new Altima thoroughly cleaned inside and out, our plates installed and then sat with us in the car to set up the Bluetooth phone system and explained in great detail how all the systems operated. I have recommended this dealership to many people and will continue to do so. More

I don't feel that were given complete honesty at this dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone th dealership. We drove almost 4 hours to visit this dealership and look at two used vehicles in particular. I had spoken with Scott Glasgow by phone the day before about the used vehicles we were interested in. I was told over the phone that he wanted to try and sell me a new vehicle instead. When we arrived we were told that both of the used models had already sold that day and we were immediately shown a new model. After having to go back and forth on price and payments we were eventually told that the used vehicle that we originally had called about had not actually sold, but were now told that it was at the sales manager's house. After finally agreeing on a price & payment we left the dealership with a new vehicle and a feeling that we had received a good deal. However, on the following Monday I received an e-mail from John Milletics at this dealership. He apparently wasn't aware that we had purchased a vehicle at this dealership. He stated in the e-mail that they were taking $12,000 off of the model that we purchased. I then proceeded to e-mail our salesman Scott Glasgow to ask him why were weren't offered this deal and his response was that it was only for a 2012 model they had with hail damage. I didn't believe that to be true based off of the e-mail from Mr. Millitecs. It was at this time that I realized that the folks at Joe Machens Nissan had not been honest with us on more than one occasion. The vehicle itself has had to be in the shop already for a back window that came loose from the assembly it was attached too. I also have to have more warranty work done on the passenger door where the weather stripping has come loose and is resulting in loud wind noise while driving. Ultimately I am not satisfied with my experience with the vehicle or the dealership. I left there with a new car and a good feeling but that feeling quickly changed. More

This was my first experience in purchasing a used car from Joe Machens Nissan and it was a positive one. We had made contact online and received an email from James. When we arrived we were greeted kindl from Joe Machens Nissan and it was a positive one. We had made contact online and received an email from James. When we arrived we were greeted kindly and not hassled. We set down with James and went over again what we were looking for, he even had the vehicles we were interested in waiting for us to test drive upon our arrival. We went over the vehicle in detail and I knew I had found the one I’d been searching for. The paperwork process was very smooth thanks to Eric. He made it quick and easy. Everyone that we came in contact with were very professional. I would recommend them and the dealership to anyone interested in buying a new or used vehicle. Thank you again, we love our GMC Acadia! More

Everyone at Machens is absolutly great !!! From the service guys to your sales staff. Especially James !!! He listened to what I wanted and pulled it out the first time. I LOVE LOVE my Murano, I LOVE service guys to your sales staff. Especially James !!! He listened to what I wanted and pulled it out the first time. I LOVE LOVE my Murano, I LOVE all the xtras,its so comfy to ride in and it drives like a dream. And did I mention James? Well I can't mention him enough. ( AND NO I'M NOT A RELATIVE ; / ) I do recommend Machens to every one I come in contact with.Its worth the drive to Columbia to get it serviced,and I also tell that to everyone. Where else can you take your car and not only get it serviced in a timely manner, AND they wash and vaccum it out ,they have totally spoiled me, I will not take it anywhere else. Very Sincerely Betsy Mitchell More

I have never purchased a vehicle over the internet before. I found just the car I was looking on the Joe Machens intenet site. I contacted them by phone and Sage, the salesman picked up the ball. before. I found just the car I was looking on the Joe Machens intenet site. I contacted them by phone and Sage, the salesman picked up the ball. There were no pictures on the internet, so Sage took MANY photos and sent to me. He then went "to the top" in his dealership with my cash offer and closed the deal. Working over the past two weeks with this dealership has been a pleasure. I would ask Sage for maintenance records on the car...within half hour, I would have them in the email. The professional responsiveness of Sage made me gain confidence. He got me in touch with the business manager, Eric Highley, who sent all the paperwork in a timely manner to close the deal. My friends were encouraging me to buy a ticket to MO to test drive the car and not to buy it without "laying eyes on it." The amount of information, and the accuracy of the information gained enough confidence that I went forward with the cash deal just working with these two gentlemen on the phone and via emails and texts. When the car arrived, it was just as Sage had described, both in words and pictures sent to me. The followup AFTER the sale was just as professional as before the deal was signed. I would HIGHLY RECOMMEND this dealership to all customers (local and on the internet) that are considering a Nissan! These guys are great! More