Joe Machens Volkswagen - Service Center

Never have I had any issues in 5 years . The service staff at Joe Machens. Volkswagen has always been very courteous and friendly. Tom and JC and Mike have always answered any questions or ad The service staff at Joe Machens. Volkswagen has always been very courteous and friendly. Tom and JC and Mike have always answered any questions or addressed any concerns that I have ever brought to their attention. I will continue to use Joe Machens Volkswagen for service as long as I still drive a Volkswagen. More

Very helpful and friendly service. The technician had a lot of good tips for me to keep my car in the best shape possible. Thank you! lot of good tips for me to keep my car in the best shape possible. Thank you! More

They gave me the information I need to make desiones on what I wanted to fix on my car at this time and they changed my filters and showed me why they where chargeing them thanks what I wanted to fix on my car at this time and they changed my filters and showed me why they where chargeing them thanks More

The Service guy I was dealing with was hands down the best I’ve had to deal with. Will be doing my future business there best I’ve had to deal with. Will be doing my future business there More

Staff was friendly and caring about services. However, I had an appointment on a random week day afternoon for a tire alignment and it took nearly 3 hours to complete. I’m hoping my next experience there is had an appointment on a random week day afternoon for a tire alignment and it took nearly 3 hours to complete. I’m hoping my next experience there isn’t as time consuming. More

very disappointed with this last service. I made several phone calls and were never returned. Just now receiving paper work to get licensed and only a few days to get licensed I feel like when buying the phone calls and were never returned. Just now receiving paper work to get licensed and only a few days to get licensed I feel like when buying the car they call back promptly but when something wrong you can’t get anyone to call you back. This the 3rd car I purchased here and may be the last. More

Your team truly helped get me out of a jam when my check engine light came on while I was heading from St. Louis to on past Kansas City for Memorial Day weekend. Thanks so much! A big thanks to Caleb Moor engine light came on while I was heading from St. Louis to on past Kansas City for Memorial Day weekend. Thanks so much! A big thanks to Caleb Moore who stayed late to get me back on the road! More

Always perfect! Joseph Hawkins always goes above and beyond. Not only does he take care of what’s needed today but let’s me know what to expect for future visits. beyond. Not only does he take care of what’s needed today but let’s me know what to expect for future visits. More

I purchased the Tiguan with own cash. Yet, you still keep referring to Vaughn, who is my husband. I told your people multiple times. MonikaProst referring to Vaughn, who is my husband. I told your people multiple times. MonikaProst More

Fantastic customer service. JC was attentive and flexible. Comfortable waiting area. I came in earlier than scheduled for an oil change and my tech found 2 dangerously worn tires. flexible. Comfortable waiting area. I came in earlier than scheduled for an oil change and my tech found 2 dangerously worn tires. More