Joe Morgan Honda - Service Center

We drove down from Toledo to go to a concert. We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine l We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine light came on, and the shift indicator "D" started flashing. We pulled right into Joe Morgan Honda. Laura met us when we walked in at 11:00 (service closes at noon on Saturdays), and we explained our plight. Long story short, there was someone there to diagnose it, they happened to have the part, and it was ready for us after we had lunch with our friends. Everyone was so nice, and it was such a relief not to have to deal with a broken down vehicle 2 1/2 hours from home. HUGELY recommend them!!! More

Laura Berkoff and her service team have always been great but this time they really went above and beyond to take care of my HR-V. Thanks again for your professiona;lism and courtesy!! but this time they really went above and beyond to take care of my HR-V. Thanks again for your professiona;lism and courtesy!! More

Salesman Steve Dunlap is rude, antagonistic, mouthy and has no understanding of customer service. Don't buy a car from this guy for any reason. He needs to learn to keep his mouth shut and operate by the u has no understanding of customer service. Don't buy a car from this guy for any reason. He needs to learn to keep his mouth shut and operate by the understanding if you dont have anything nice to say then don't say anything at all. In the past I didn't buy from Joe Morgan because of the same issues of disrespect and lack of empathetic understanding. Even the management stood silent and watched it all go down. This experience will keep me going to Performance Honda in Fairfield. I only come to Joe Morgan now for service where everyone I deal with is amazing. Without a doubt the service team is top notch. BUT you need to fire Steve Dunlap! After our conversation, with my back turned and walking away, he says to me (in front of the whole sales team including the manager), "go tell somebody" as to say, no one can do anything about it. So that's exactly what I'm doing! 1 star of disrespect. EDIT: Fact. I was holding my 4 year olds hand when your 80+ year old salesman facetiously asked if I needed something. You all just watched me take insulin standing at my car in the parking lot. Then you all laughed at my daughter and I because we tried to come in a locked door. When I answered your employees question saying that he could help everyone out by unlocking a door for clients instead of laughing at them. He then stated a meaningless fact about the dealership. I simply said to him, "thats great! Because I didnt ask you a question". As all of you joked in front of my daughter i simply let her walk back to her mother. Then I had to speak to the ignorance of the group as the 80+ year old was to happy about making fun of a customer he didn't even see me standing behind him as he bad mouthed me and joined back in on the bullying while everyone laughed. Steve ran his mouth and I dealt with it. You all backed down from the conversations like children. But acted like huge men while I was holding my daughters hand. You know the rest. Grow up. Learn how to treat customers. You loose deals because of these terrible manners and attitudes. You all should be ashamed of your childish attitudes and poor customer care! The owner isn't answering these messages thats for sure. It's the sales manager that watched it all happen. So says Dick. More

The first problem I had with Joe Morgan Honda I had a tire rotation and oil change and they didn’t tighten my Lugnuts I lost a wheel the next day on interstate 75 after that happened my engine light kept tire rotation and oil change and they didn’t tighten my Lugnuts I lost a wheel the next day on interstate 75 after that happened my engine light kept coming on and kept telling me nothing was wrong with the car I ran my own diagnostic test it said it was misfiring between cylinder three and four turned out to be a blown head gasket now I took it in for my hundred thousand mile check they told me that I needed tires so I went with their rated tires the first day I drove the tires there was a not come on the side of it the second day is starting to lose in the air I took it back to the dealership told him I wasn’t happy with the tires I really don’t feel safe with them wanting to know if I could exchange them since I Donely had them two days they said sorry about your luck they replace the bad tire when I would rather of had them replace all four if that’s fine I have spent $4000 there in the last three months and I can take my money somewhere else I will never set foot in Joe Morgan Honda again my safety is more important than being disrespected of a Honda dealership More

Joe Morgan Honda has the best Salesforce and service department! Just bought a 2020 CR-V Touring after trading in my 2012 Crosstour. Absolutely love this vehicle! department! Just bought a 2020 CR-V Touring after trading in my 2012 Crosstour. Absolutely love this vehicle! More

A unique experience. I'm 80 years old with a 2017 Civic. When I requested a service appointment, the employee was cheerful, competent and and intelligible and booked me with next day service. When Civic. When I requested a service appointment, the employee was cheerful, competent and and intelligible and booked me with next day service. When I told her what I was seeking, she asked me for the mileage which is 30,000. She then offered the 30,000 mile service check telling me it was thorough and complete so I said yes. I checked in at 10:00 this morning. The assigned technician was quick, courteous and competent. I told her I was getting the 30,000 mile service check. She volunteered the extensiveness of it and I realized that was far more than I wanted. So, I got what I really wanted....oil change, tire rotation and a look at my tire warning light. We were surprised when she told me about 35 minutes later that we were good to go. On the way to the Cashier window, I thanked her for volunteering the extensiveness of the 30,000 check-up. She said that it would have cost $400. I am so grateful for her anticipating my possible unhappiness if I had first learned of such a charge at the Cashier's window. Sometimes its the things that one does not do that are the most important thing. I am 80 and you could have racked up a $400 bill on me. If that had happened, I would have been irate. I would have been trapped. Instead, the manner in which I was treated generated trust. That is the only time in my life when I felt I was being treated fairly by a dealership. I was truly happy with the $55.11 charge. Then when I went to get the car, I noticed you had washed it. A very pleasant surprise! I am 80 and a prime candidate to get ripped off. Instead you built a bridge of trust. I intend to last long enough to have at least one more new car before I croak. As a result of my experience, I am strongly tempted to consider that soon. You delivered more than expected which will make your dealership the first place I will go if I get the "new car bug". Please thank your staff for the manner in which I was treated. Thank you for your courtesy and your service. Sam Forrer PS Additionally, the technician admired our little dog (genuinely). That was a clincher. More

They damage your car and will not be accountable I purchased a new car with Honda factory made black wheels. Paid extra $2K. At first service they convinced me to do tire rotation. I asked to be v I purchased a new car with Honda factory made black wheels. Paid extra $2K. At first service they convinced me to do tire rotation. I asked to be very careful about the wheels. At home I found a large chip-up. Called them and what I heard is since I left their property they are not going to replace the damage. They are willing to "touch up". I didn't pay 2k for someone to damage my investment and fix it with home depot black paint. Manager Mike was pretty rude, didn't even say sorry. Didn't have any intention to look in the issue. He didn't care. More