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Joe Rizza Ford Lincoln
Orland Park, IL
2,886 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,886 reviews
January 04, 2019
Alleys helping me “Go Further” Excellent sales and service department. Never overselling and always realistic on needed service. Short wait times when I need service and if I need t Excellent sales and service department. Never overselling and always realistic on needed service. Short wait times when I need service and if I need to leave my vehicle for anything, they are always on time for completion (sometimes even early)! Always a good experience here. Thank you! More
by DesignGirl716
Verified Customer
January 04, 2019
5000 mile checkup I went for a 5000 mile checkup on my Lincoln MKZ. The staff@ Rizza were very polite and helpful while I was waiting.Iwill return in another 5000 mile I went for a 5000 mile checkup on my Lincoln MKZ. The staff@ Rizza were very polite and helpful while I was waiting.Iwill return in another 5000 miles. More
by TOMDUGGAN1874
Employees Worked With
Lauren Kutsche
January 04, 2019
Great Job Lou Vieceli There were a number of items coming up for service besides an oil change, I was impressed with the fact that they only did what was needed and made re There were a number of items coming up for service besides an oil change, I was impressed with the fact that they only did what was needed and made recommendations on future instead of trying to get me to do everything. Lou Vieceli is a terrific service manager who always seems to look out for my best interest. More
by Jeff Bink
Employees Worked With
Louis Vieceli , Lauren Kutsche
January 04, 2019
Very quick and efficient Service is excellent. Always kept updated. Explains findings in detail. My car was blocked by a truck and my service rep quickly found the owner an Service is excellent. Always kept updated. Explains findings in detail. My car was blocked by a truck and my service rep quickly found the owner and had him move it. Very appreciative! More
by CHLOETHEPUP
Employees Worked With
Jose Munoz, Lauren Kutsche, Eduardo Rodriguez
January 04, 2019
George Kraft was great! George Kraft was unbelievably kind and made sure i got exactly what i wanted! I would recommend him to anyone! He even delivered my car to me at work George Kraft was unbelievably kind and made sure i got exactly what i wanted! I would recommend him to anyone! He even delivered my car to me at work on new year's eve. Absolutely outstanding customer service from him. If his service refelects the company then it is an outstanding company, if his service reflects his compassion then he is an amazing human being and definitely an asset to the company. I could not be happier with my purchase but especially with my salesman and the customer service i received. Thank you for all of your help with my first purchase of a brand new car! More
by HART54001
Employees Worked With
January 03, 2019
Service work Oil change, wiper blades and tire rotation were done on my vehicle. Like the overall check of the entire vehicle including the brakes. Would reco Oil change, wiper blades and tire rotation were done on my vehicle. Like the overall check of the entire vehicle including the brakes. Would recommend this dealership. More
by mikesantarelli
Employees Worked With
Lauren Kutsche
January 03, 2019
Very friendly and made car buying a breeze My salesman Jose was great and answered all my questions. I had a few minor issues that needed attention and he helped me through it all. He also call My salesman Jose was great and answered all my questions. I had a few minor issues that needed attention and he helped me through it all. He also called a couple days later to make sure everything was going good. More
by SILLY832003
Employees Worked With
Jose Munoz
January 03, 2019
Kay Dugan Eduardo was knowledgeable and went out of his way to answer questions beyond my 20,000 check. However, the girls at the payment desk could be much mor Eduardo was knowledgeable and went out of his way to answer questions beyond my 20,000 check. However, the girls at the payment desk could be much more friendly. More
by KAYDUGAN879
Employees Worked With
Eduardo Rodriguez
January 02, 2019
2 hour oil change Service was ok - it was a busy day but 2 hours is an awful long time for a simple oil change, especially since when I looked at the '## point inspecti Service was ok - it was a busy day but 2 hours is an awful long time for a simple oil change, especially since when I looked at the '## point inspection" sheet, only a couple things were marked. More
by waitingtp
Employees Worked With
don't know the man I dealt with - although he was polite, he was rushed and dismisive
January 02, 2019
Oil change This visit was done 12/31/18. I was very happy w the service done on my 2016 Transitwagon. The car was returned clean and all my concerns were handled This visit was done 12/31/18. I was very happy w the service done on my 2016 Transitwagon. The car was returned clean and all my concerns were handled. The shop was in great form. Thank you Ford Rizza. More
by Jdd
Employees Worked With
All present were excellent.
