Where do I even start with this place?
I bought my car here in 2016, and had few negative experiences with the buying process. But when it comes to servicing your vehicle, whether it be warranty or otherwise, they really drop the ball. Here's why.
They often play phone tag with you, transferring your call all over and nobody who talks to you seems to remember you when you actually come in once scheduling your appointment. On three specific occasions I remember being told I didn't actually schedule an appointment at all... So who confirmed it on the phone with me? All three of those times I had to reschedule and wasted my time driving there, all the while they make it seem like you're the cause of the problem and that they are bending over backwards to do something as simple as scheduling a real appointment.
Then, earlier this year, ater bringing my vehicle in for an oil change I was told they lost my key fob, and had to replace it. The frame on my vehicles door was damaged as if someone tried to break into my car with a tool. The weather strip door seal on my vehicle was also damaged. Phil, the service rep who was "helping" me at the time who has since apparently been fired, told me they didn't do the damage but would replace my seal for free.... Of course how could I prove they did the damage? Aside from the fact that my car was at their facility for 3 days longer than originally scheduled.... Probably due to their mistake?
Now that Phil has been fired I've been trying to get this door seal replaced as was promised, but his replacement Rick never calls me back despite saying "he would check on it and get back to me today" ...and it's been three weeks now. It's a wonder I don't report this dealership for lying, and damaging my property.
Avoid this place at all costs. Not worth your time, an certainly not worth your money. If they actually cared about their customer experiences there wouldn't be so many upset one star reviews.
I think I'm going to have my vehicle serviced at Arrigo Dodge Chrystler Jeep in Margate. They actually pick up the phone and even call you back... it's not that hard to do.