Joey Logano's Huntersville Ford

My husband and I have purchased 2 high dollar vehicles from Huntersville Ford. We had a great purchasing experience both times. Unfortunately, that is where our good experience ended. We bought the extend from Huntersville Ford. We had a great purchasing experience both times. Unfortunately, that is where our good experience ended. We bought the extended warranty on the 2nd vehicle. We ended up trading in that vehicle (at a different dealership) and we requested a refund from Huntersville Ford on the remainder of the extended warranty that was paid off. From the very beginning, we could not get anyone to contact us or return our messages. I finally got in touch with one of the sales managers, Joe Tamburello, who emailed me and apologized for the lack of communication with his team and told me what they needed to get the ball rolling on the refund. I was told it would take 8-12 weeks. Fast forward 12 weeks. We still had not received the refund (over $4,000). I emailed Joe and he contacted his team and told me it would be another 2 weeks. So, 2 weeks later, I reached out again to Joe. They still had not received the refund check. We have received these type of checks before and it has NEVER taken 14+ weeks. After him going back and forth, he reached out to me via a phone call and apologized (I won’t bore you with the details), but he said the dealership would go ahead and cut a check and overnight it to us. By this time, we had already decided to never do business with them again. Service is great as long as you are buying, but when it comes to a refund, that is when you have issues. Joe again apologized and informed me that if we give them another chance to earn our business, he would do this and that and he would handle things personally and we would be given the VIP treatment. So, fast forward 7-10 days. My husband is looking to buy a truck. So, he decided to contact Joe via email about 2 trucks that he found online. Communication was slow and then Joe told my husband he would pass him over to one of the sales guys. My husband only wanted Joe to handle this because we were supposed to be getting the VIP treatment from him personally. A lot of back and forth happened via email and he kept getting jerked around. My husband was upfront where he needed to be as far as price, but instead of just saying no, we can’t do that, they continued going back and forth. At one point, Joe told my husband he had given him his best price. So, my husband was going to think about it over the weekend and then noticed on Monday that the price dropped by $1 on the website. So, the price given to us was really not their best price and no one even called or emailed to let us know about the price decrease. I then emailed Joe personally to let him know our dissatisfaction with our supposedly VIP treatment. I was given a lot of apologies and excuses. I then just asked point blank, here is where we need to be, can you get us there. Yes or no. He then said he could not. Which, at this point, we were okay with that because we did not want to do business with them especially since this was the “VIP” treatment. I’d hate to see the Non-VIP treatment. It is sad that after buying multiple high dollar vehicles from them, this is the thanks we get. Lack of communication is a major issue with these guys. Most sales people would be jumping through hoops to do everything they could to earn our business and to sell a vehicle. Evidently, they don’t need the sales that badly. Maybe, it’s because of their new owner, Joey Lugano? Who knows. If I could give them “0” stars, I would. More

The lack of communication at Joey Logano's Huntersville Ford is shocking. I dropped off my vehicle earlier this week, received notification about the work that was needed, and approved the repairs. Afte Ford is shocking. I dropped off my vehicle earlier this week, received notification about the work that was needed, and approved the repairs. After that, I didn't hear another word from anyone, including my service advisor, the lady advisor, until I contacted the dealership myself on Thursday. At no point was I informed that the required parts had to be ordered. A simple phone call, text, or message would have gone a long way. I even requested an update on Wednesday and never received a response. I finally heard on Friday that my vehicle was ready. When we went to the dealership on Saturday, I asked to speak with the service manager. I was told he was busy but would call me back. I never received that call. The owner of this dealership should look at their Services Department. The complete lack of communication and follow-through was extremely disappointing. Customer service should include keeping customers informed throughout the repair process and following up when promised. Based on this experience, I would not recommend Joey Logano's Huntersville Ford for service. There used to be someone there who consistently communicated with customers and made the experience much better, but unfortunately I was told SHE is no longer at the dealership, so that level of service is no longer there. More

Great service with helpful staff. Had a significant variety of trucks on the lot and really helped go thru the process. Had a significant variety of trucks on the lot and really helped go thru the process. More

Reasonable, honest folks, that made the purchase simple and straightforward. Will certainly be back for any future purchases. and straightforward. Will certainly be back for any future purchases. More

They were very easy to deal with. Did most of the deal via phone and they honored the deal when we arrived at dealership 90 miles from our home Did most of the deal via phone and they honored the deal when we arrived at dealership 90 miles from our home More

This dealership was an excellent choice! I must say, the car salesman, Jordan Love made my car buying experience even more special! Not only was he knowledgeable about the car, he was very I must say, the car salesman, Jordan Love made my car buying experience even more special! Not only was he knowledgeable about the car, he was very friendly and personable, which made my car buying experience even better! I usually don’t like the part where you have to deal with a pushy salesperson! However, Jordan Love never made me feel pressured into buying anything and he was so friendly that it made me feel as if I were talking to a longtime friend! I recommend this dealership for an outstanding experience! Plus, this dealership has plenty of options to choose from in any style and color of Ford vehicle that you may be interested in! Five stars is what I recommend for this dealership and if you are serious in purchasing a vehicle, maybe not even a Ford, come check out Huntersville Ford in NC and ask for Jordan Love! He will deliver on your vehicle buying experience! More

Sale man was great worked his butt off to get me the car everyone was kind and helped everyone was kind and helped More

Colt was a pleasure to work with. He was able to help me get an excellent car deal together. Job well done. The whole buying experience was pleasant. He was able to help me get an excellent car deal together. Job well done. The whole buying experience was pleasant. More