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John Eagle Acura

Houston, TX

2.0
704 Reviews

16015 Katy Freeway

Houston, TX

77094

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704 Reviews of John Eagle Acura

February 10, 2020

The service staff was courteous friendly and helpful from check in to check out. The work was efficiently completed and the car was nicely cleaned inside and out. More

by Shemaxcy
Recommend Dealer
Yes
Employees Worked With
Ken Reese, John Eagle Acura
Feb 10, 2020 -

John Eagle Acura responded

Shemaxcy, thank you for sharing 5-stars with us and tagging Ken Reese! We greatly appreciate your endorsement and look forward to earning the fifth star on your next visit. Best wishes!

February 05, 2020

Good experience with well trained representatives. Very well organized procedures taking minimum time to complete, and even delivered vehicle to my home. Ali took very good care of us. Thank you. More

by leotamarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
Feb 06, 2020 -

John Eagle Acura responded

Leotamarie, thank you for your mention of working with Ali on your new vehicle. We appreciate your business and your feedback. Best wishes!

February 05, 2020

Very busy all the timeMaybe that’s why they don’t pay Very busy all the time Maybe that’s why they don’t pay full attention . I was not satisfied with the experience. Follow up needed. More

by onedentist
Recommend Dealer
No
Employees Worked With
Eric Spenser
Feb 05, 2020 -

John Eagle Acura responded

I am sorry to hear about your experience. Please contact me at mbaklashev@johneagleacura.com.

February 04, 2020

I always get great service from Jarrett at John Eagle. He is always courteous, friendly and knowledgeable. He is a big reason I still take my car there after the warranty expired. More

by D
Recommend Dealer
Yes
Employees Worked With
Jarrett Alviar
Feb 04, 2020 -

John Eagle Acura responded

D, thanks for your kind mention of working with Jarrett! We appreciate your feedback and look forward to serving you additionally next time. Thanks again! Best wishes.

February 03, 2020

Wow where do I start. Vin was awesome, he took care of me from start to finish. This is my second Acura so I was unsure how the lease process worked and Vin explained everything in detail before we started t More

by Sbarnes123
Recommend Dealer
Yes
Employees Worked With
Vin, Valerian, Moussa, Edgar and Jared.
Feb 04, 2020 -

John Eagle Acura responded

Sbarnes123, thanks for your praise and mention of Vin, Valerian, Moussa, Edgar and Jared! We appreciate your 5-stars and praise regarding many of our staff members. See you next time. Best wishes!

January 30, 2020

We are very happy with the service we get at the dealer we drive one hour to get our car taking care of mr/ Eric younger takes good care of what ever we need More

by Ragia
Recommend Dealer
Yes
Employees Worked With
Eric Younger
Jan 31, 2020 -

John Eagle Acura responded

Ragia, thank you for your praise and mention of working with Eric! We appreciate your kind words and look forward to serving you next time. Thanks again!

January 30, 2020

I’ve been coming to this dealer to service my Mdx for almost 5 years and each time the service is excellent. Jarrett, as well as the rest of the team, always treat us with great respect and service is al More

by Gillette69
Recommend Dealer
Yes
Employees Worked With
Jarrett alviar
Jan 31, 2020 -

John Eagle Acura responded

Gillette69, thank you for sharing praise. We appreciate your kind words and mention of Jarrett! We look forward to serving you additionally next time the opportunity arises. Best wishes!

January 24, 2020

Just purchased my first Acura ILX with Chris. I could not be happier with my vehicle or the purchase process. Great buying experience. I recommend anyone who's looking to purchase a new vehicle ask for C More

by msyvette76
Recommend Dealer
Yes
Employees Worked With
Moussa Sininta, John Eagle Acura
Jan 24, 2020 -

John Eagle Acura responded

msyvette76, thank you for sharing praise. We appreciate your kind words and mention of Chris! We look forward to serving you additionally next time the opportunity arises. Best wishes!

January 23, 2020

The sources of the problems I had identified were diagnosed and repairs were made within the estimated time. Eric Younger, my service advisor, was efficient and handled my problems very professi More

by bhundley2
Recommend Dealer
Yes
Employees Worked With
Eric Younger
Jan 23, 2020 -

John Eagle Acura responded

bhundley2, thanks for your praise! We appreciate your 5-stars and mention of Eric. See you next time. Best wishes!

January 22, 2020

Refused to honor Acura promotion Just purchased a 2020 MDX and had to threaten of reporting to Acura before the dealer honored the 0.9% rate for the certified pre-owned offer From the More

by Jnahas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jafar Ahmed
Jan 23, 2020 -

John Eagle Acura responded

Jnahas, apologies that there was issues regarding the manufacturer finance incentive. We are pleased to hear that the deal was honored and your wife got the car she had her heart set on as you noted in your Google review. We appreciate your candid feedback and pleased to hear everything worked out. Thanks again!

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