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John Eagle Acura

Houston, TX

2.0
703 Reviews

16015 Katy Freeway

Houston, TX

77094

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703 Reviews of John Eagle Acura

November 18, 2019

Was at the dealership after a warning light popped on my vehicle dashboard. Walked in to the service department with no prior appointment. The service manager was very helpful and took my car in service. Th More

by barry
Recommend Dealer
Yes
Employees Worked With
Jesus Montes
Nov 19, 2019 -

John Eagle Acura responded

Barry, thank you for the kind words and mention of working with Jesus in service recently. We're pleased to hear our team was able to resolve the issue and we look forward to serving you additionally next time. Thanks again!

November 12, 2019

I've been with John Eagle acura since 2010 and their customer service has always been outstanding. If you're looking for a new are used acura go to John Eagle Accra More

by detrda3
Recommend Dealer
Yes
Employees Worked With
Tach Vu., Eric Younger
Nov 13, 2019 -

John Eagle Acura responded

detrda3, thank you for your business since 2010! We greatly appreciate your feedback and tag of Eric and Tach! Let us know when we may be of assistance moving forward. Thanks again!

November 12, 2019

I was very pleased with my last visit to John Eagle Acura. Jarrett is always super helpful and accommodating, got my loaner car for me early when I had to go to the dealer sooner than expected, and he More

by Christischreck
Recommend Dealer
Yes
Employees Worked With
Jarrett in service Dept. , John Eagle Acura
Nov 13, 2019 -

John Eagle Acura responded

Christischreck, thank you for shopping with us and mentioning your experience with Jarrett! We greatly appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

November 09, 2019

Great service. No hassles and car was done in time. Had an oil change rotation and had another problem fixed. I like the new system of getting approval and seeing what the inspections found More

by Jay
Recommend Dealer
Yes
Employees Worked With
Jarret Alviar
Nov 12, 2019 -

John Eagle Acura responded

Thanks for the praise, Jay! We appreciate your mention of working with Jarret and that you had a 5-star overall experience. Let us know when we may assist you next. Thanks again!

November 05, 2019

Outstanding service and received excellent customer experience while buying my new car. I particularly appreciated that Chris Falquez demonstrated the various features on the new model and offered to More

by Prof
Recommend Dealer
Yes
Employees Worked With
Christopher Falquez
Nov 06, 2019 -

John Eagle Acura responded

Thank you for shopping with us for your new car. We appreciate your tag and mention of Chris and pleased to hear that he was able to provide a memorable experience. Let us know when we may assist you next. Thanks again!

November 04, 2019

Excellent service. Everything was done on time or before. Pleasant place to wait. Jackie kept me informed and told me about a problem. I would rate the service at five stars. I have told others of the excell More

by Mary Maxwell
Recommend Dealer
Yes
Employees Worked With
Jackie York, Eric Younger, Jesus Montes
Nov 05, 2019 -

John Eagle Acura responded

Mary, thank you for servicing with us and taking a moment to tag Jesus, Eric and Jackie! We greatly appreciate your feedback and look forward to serving you additionally when the time comes. Best wishes!

October 30, 2019

Excellent communication and very professional the loaner car was nice as the service took several days. I was informed all the way. I do all my service here. More

by Jann London
Recommend Dealer
Yes
Employees Worked With
Jackie York
Oct 31, 2019 -

John Eagle Acura responded

Jann, thank you for the praise and mention of excellent communication during your recent service. We appreciate your tag of Jackie and look forward to serving you additionally moving forward. Thanks again!

October 25, 2019

Quick & Great Customer Service I made an Appt for minor service the night before and was promptly seen the next morning, w/o having to wait a significant amount of time. More

by Jay W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mrs. English
Oct 26, 2019 -

John Eagle Acura responded

Jay, thank you for the kind mention of your recent service experience with us. We appreciate your endorsement and look forward to serving you additionally! Thanks again!

October 24, 2019

Great service overall.. Chris, Keiven and Edgar understands the value of individual. They were professional and respectful. We would definitely recommend them to family and f More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Edgar and Keiven, John Eagle Acura
Oct 24, 2019 -

John Eagle Acura responded

MK, thank you for the kind note of working with Chris, Edgar and Keiven! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

October 22, 2019

Service Area The staff was really friendly and fast! They took care of everything in a timely manner and let me use a loaner so I wouldn't have to miss work. More

by Karina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett
Oct 22, 2019 -

John Eagle Acura responded

Karina, thank you for mentioning praise regarding the efficiency of our staff! We appreciate your business and your praise and look forward to serving you additionally next time. Thanks again!

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