John Eagle Acura

great service! Scott was great at promptly booking my appointment for a maintenance. He made sure that I got what I needed for this service (loaner car that matched Scott was great at promptly booking my appointment for a maintenance. He made sure that I got what I needed for this service (loaner car that matched my needs) and made suggestions for upcoming services such as an alignment. They have taken great care of me. I will be back! More

BUYER BEWARE Buyer beware at the closing table. Worked with Elhadji Toure finance manager. He will insisted on getting an extended warranty and a special warra Buyer beware at the closing table. Worked with Elhadji Toure finance manager. He will insisted on getting an extended warranty and a special warranty at inflated prices. Hold your ground or wait until they come down if you do want. Good luck to you if you don’t want! Make sure they explain fully the amount, the miles and term of policy. He will rush through it and not tell you the price only sell you a payment. Also, other add on product/warranties show up without you saying yes and you will get them anyway. The fees are hidden in the cash sales price. They make you think that it is “included” in the price when it Is really “added on”. Note: The special warranty will replace your tires or wheels if damaged but it costs over $1500. I can by my own tires if something happens. I don't think getting this is worth it. On the contract, he conveniently did not disclose those fees nor go over the contract figures with me. Just basically sign here, sign here as fast as he could manage. We got to the sales contract and said Sign here at the bottom in 3 places without going over the figures! I said wait a minute, what is this Cash price, which was over what we agreed by about 3,000. He stated that that figure included both warranties (I really didn’t want the special warranty, but wore me down and said he would raise my rate so I ended up with it, trying to get through closing after an hour and half of haggling) The cash price was more for about the cost of the two warranties, but then I said why is the extended warranty listed below in the other items? He then lied again and said that figure didn’t add in and I wasn’t getting charged twice. With no calculator and nothing else to go by I agreed to sign. However the next day I looked and saw that that figure itemized for the extended warranty did add into the amount financed and I ended up going back to dealership and spoke with Jamarr the sales manager. He gave me a copy of the "Vehicle Buyer’s Order". So partially correct, the special warranty (which I ended up cancelling) was in that price. However, so were 3 warranty type add ons that I thought were “included” in price not “added” to the price. Side note to add ons: The “Nitrogen” road hazard is only good if you bring your car to fill the tires with nitrogen at "their dealership" every time (if you live far like I do, this is worthless!) Then they will charge you $285. For a key replacement insurance. Probably only would cost you $125 to $150 to replace a key, also a waste of money. And the other is get $500 off of your collision deductible…another waste, and once you sign and take vehicle off lot, they won’t cancel these types of add ons. The extended and special warranties can be canceled at any time. **Also something they tell you that is “included” with the vehicle is the KAHU GPS locating device. However, they hide the fee in the sales price, $995 and it is a mandatory fee. I was told they add it to ALL of their vehicles. They should add it to the sales price up front if you have to get / pay for it. They also hide this fee in the sales price and on the “Vehicle Buyer’s Order” which they don’t give you. If you buy from here be informed and in the top of your game (or bring someone) otherwise you’ll be taken advantage of. Best advice. Steer Clear of this dealership. I will say this however, the salesman was good to work with and they were willing to give a decent trade value. More

Scott and Andre are so knowledgeable and always professional I just want to say I have been bringing my Acura TL into John Eagle Service for the past 7 years and have always been happy with the wonderful treatme I just want to say I have been bringing my Acura TL into John Eagle Service for the past 7 years and have always been happy with the wonderful treatment of the guys and girls in the service department. Scott and Andre are both very knowledgeable and make me feel happy by their great personalities. They always have a smile and make my experience a good one. I would highly recommend John Eagle for your next Acura vehicle, and also for the outstanding service you will receive while owning your car. Excellentt is all I cd. Say!! More

High level of customer service was received. Great concern of my time and convenience were priority of my service manager. I have to drive 1 1/2 hours to get to dealership for servicing my RDX, s Great concern of my time and convenience were priority of my service manager. I have to drive 1 1/2 hours to get to dealership for servicing my RDX, so John Eagle Acura’s emphasis on excellent customer service always makes me happy! More

Great service – Todd Moseley this is an amazing company in dealership Scott my service provider has always been my go to guy. Anytime that I’ve ever had even an emergency situat this is an amazing company in dealership Scott my service provider has always been my go to guy. Anytime that I’ve ever had even an emergency situation is always gone above and beyond to make sure that any issues that I have have been resolved or have been taken care of. Because His efforts and the team behind him that service my car and E His efforts and the team behind him that service my car I definitely would consider another future. More

Great experience at John Eagle Acura Dealership for 10 years I have been using this Acura dealer for about ten years now. The service is excellent and the staff works great along with the leadership of Mr. Jesu I have been using this Acura dealer for about ten years now. The service is excellent and the staff works great along with the leadership of Mr. Jesus Montes the service manager. More

Good service Technician kept me informed as to progress of repairs due to recall . Jackie was friendly and informative. Service area was clean and well organized a Technician kept me informed as to progress of repairs due to recall . Jackie was friendly and informative. Service area was clean and well organized and comfortable More

Great service I bought my fourth Acura because of the outstanding service department. Eric Younger has been my service rep for over 10 years. He is always honest, p I bought my fourth Acura because of the outstanding service department. Eric Younger has been my service rep for over 10 years. He is always honest, professional and extremely knowledgeable. I would highly recommend him as a service representative. More

Broken tire Needed advice to tow my car and fix wheel they helped me with the problem it was a very hard time and Acura made the process much better and help me Needed advice to tow my car and fix wheel they helped me with the problem it was a very hard time and Acura made the process much better and help me with the suffering and stress More

Excellent, efficient service experience. Routine service visit was handled with efficiency and great customer care. Waited on completion because it was a minor service and I knew the waiting Routine service visit was handled with efficiency and great customer care. Waited on completion because it was a minor service and I knew the waiting room was top of the line. it did not disappoint. More