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John Eagle Acura

Houston, TX

2.0
702 Reviews

16015 Katy Freeway

Houston, TX

77094

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702 Reviews of John Eagle Acura

September 24, 2018

Smooth and fast new car buying experience Thanks to Edgar Lopez who provided me with great service from beginning to end! I got an RDX for a decent price. I decided to buy Acura again after pu More

by N.T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Lopez, Thom Chau, German Fuentes
Sep 25, 2018 -

John Eagle Acura responded

NTang, thank you for mentioning your service experience with Edgar! We love hearing about great customer experiences and appreciate you taking the time to stop by and let us know! Thanks again and see you next time!

September 24, 2018

Positive experience at John Eagle Acura My questions were answered promptly, I was treated with respect and courtesy and the must important factor was the transaction was made easy and painl More

by Garc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Canales
Sep 25, 2018 -

John Eagle Acura responded

Garc123, thanks for the feedback and mention of your fair treatment while shopping with us! Thanks for the tag of Rick as well. We'll be sure to pass the note along. Thanks again and see you next time!

September 20, 2018

Unethical Practices Buyer beware... we drove from Austin with an agreed lease payment in writing and communicated verbally. I talked to 3 different people at the dealers More

by Hard rock
Customer Service
Recommend Dealer
No
Employees Worked With
German Fuentes
September 18, 2018

Car Acura Service Excellent service at Jihn Eagle. They always deliver as promised. Great explanation of any problems and possible solutions.i would recommend them for More

by Car1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre's Charry. 5 Stars, Eric Younger, Jesus Montes, John Eagle Acura
Sep 19, 2018 -

John Eagle Acura responded

Thank you for your kind note and endorsement of Jesus and Eric! We appreciate you taking the time to let us know how our team did and we all look forward to serving you additionally next time! Thanks again.

September 12, 2018

I was in and out in 1.5 hours. Jarrett stepped up for Scott while he was out and I was very pleased. They always take good care of me when I come in. More

by Sbarnes123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott and Jarrett
Sep 12, 2018 -

John Eagle Acura responded

Sbarnes123, thank you for the 5-star feedback and mention of Jarrett! We greatly appreciate your rating and look forward to the next opportunity to assist you. Thanks again!

September 07, 2018

Always treated like VIP I’ve been getting my Acura serviced since I purchased my Acura and Eric Younger has pretty much been my service advisor since I purchased my Acura. Ea More

by norris097
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ Morin, Eric Younger, Jesus Montes, John Eagle Acura
Sep 10, 2018 -

John Eagle Acura responded

Norris097, we appreciate your business and your note! We are pleased to hear that Eric has been able to treat you like a VIP on each visit. We appreciate your feedback and look forward to serving you additionally when the time comes. Thanks again!

September 05, 2018

World class service!! 14 years and counting dealing with John Eagle Acura. Best staff, fair and honest. Highly recommend asking for Jafar for sales, Eric for service and T More

by Dwoods1192
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, Jafar Ahmed, Eric Younger
Sep 06, 2018 -

John Eagle Acura responded

Dwoods1192, thank you for the mention and thank you again for choosing John Eagle Acura for the last 14 years! We can't say how much we appreciate your business and your feedback and how we all look forward to serving you for the next 14 years and beyond! Thanks again and see you next time!

August 28, 2018

2018 Acura RDX Tech Package Great salesmanship, negotiating and customer service. The dealership itself is clean and is packed with amenities. Fully satisfied with vehicle purcha More

by thnguyen0206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tran, John Eagle Acura
Aug 29, 2018 -

John Eagle Acura responded

thnguyen0206, we appreciate your positive rating! Thank you for taking the time to stop by and let us know hw we did. Let us know when we can have the pleasure of assisting you next! Thanks again.

August 25, 2018

Not willing to work with insurance. Very expensive labor costs and not willing to work with insurance company at all. Don’t take your car to there and I bought my car from them too. More

by Sumurai83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarrett
Aug 27, 2018 -

John Eagle Acura responded

Samurai83, we'd like to learn a bit more about what exactly happened and when so we can address the issues internally. Please reach out to us with a few additional details of your visit to social1@johneagleacura.com. We thank you ahead of time for the additional information. Thanks again.

August 24, 2018

50 k service It is a great experience working with Scott. He is thorough, answers all questions I have and is very knowledgeable of all Acura products. Excellent More

by Markanchondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shehy
Aug 27, 2018 -

John Eagle Acura responded

Markanchondo, thank you for the 5-star feedback and mention of Scott! We're pleased to see you had a positive experience with us and we look forward to serving you additionally when the time comes. Thanks again!

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