John Eagle Acura

Not willing to work with insurance. Very expensive labor costs and not willing to work with insurance company at all. Don’t take your car to there and I bought my car from them too. Very expensive labor costs and not willing to work with insurance company at all. Don’t take your car to there and I bought my car from them too. More

50 k service It is a great experience working with Scott. He is thorough, answers all questions I have and is very knowledgeable of all Acura products. Excellent It is a great experience working with Scott. He is thorough, answers all questions I have and is very knowledgeable of all Acura products. Excellent communications. More

Oil change and tire rotation I was going to be charged regular pricing ($200 something) for the service as I was told the vehicle was not purchased from this dealership which soun I was going to be charged regular pricing ($200 something) for the service as I was told the vehicle was not purchased from this dealership which sounds strange. Is this correct? But was charged discounted pricing. I bought the vehicle from a dealership in Westmont, IL (McGrath Acura). More

MDX repair at Acura service center The staff was courteous and took his time to explain the issue with the car. When an issue arose, he was patience with us and escalated the issue to t The staff was courteous and took his time to explain the issue with the car. When an issue arose, he was patience with us and escalated the issue to the appropriate team More

Dead Battey Car was towed to the dealership early afternoon. Battery was replaced and car washed. Got my car back within a few hours! Very pleased with the ser Car was towed to the dealership early afternoon. Battery was replaced and car washed. Got my car back within a few hours! Very pleased with the service! More

Javon and Thuc were efficient and accommodating I was very pleased with Javon and Thuc's desire to make me a satisfied purchaser, Charles, was also very helpful, especially on the trade in. The reas I was very pleased with Javon and Thuc's desire to make me a satisfied purchaser, Charles, was also very helpful, especially on the trade in. The reason the dealership did not get a 5 star is I am vehemently against being forced to buy things I do not want: such as Kahu, Road Hazzard Warranty, key replacement, collision deductible, wheel locks and tinted windows - even if lowered to cost. That is the one thing that made me want to stop and check out other dealers, but I went ahead with the deal this time. This did not reflect on Javon and Thuc as they removed some things not on the car and tried to lower the price on others. More

Service review I got a good service for my MDX at John Eagle Acura recently. The advisor (Bradley Bob) was very helpful to explain detail service required for my car I got a good service for my MDX at John Eagle Acura recently. The advisor (Bradley Bob) was very helpful to explain detail service required for my car. The car loaner process was fast. Staff are very professional to handle customer’s requests. More

Easy process, great inventory,knowledgeable salesman Easy car buying process, great inventory to choose.,knowledgeable sales staff , comfortable waiting area, clean bathroom. This is my second Acura MDX. Easy car buying process, great inventory to choose.,knowledgeable sales staff , comfortable waiting area, clean bathroom. This is my second Acura MDX. Great comfortable car for individual or family More

Preventive maintenance Service advisor was excellent. Car wash department needs improvement. I know it was complementary but it is part of the service and I wasn’t pleas Service advisor was excellent. Car wash department needs improvement. I know it was complementary but it is part of the service and I wasn’t pleased with the result. More

Great service by Jarrett and service department Everyone was friendly, kind and courteous. Glad they have a new coffe machine that offers choices while I sit and wait for car. the seating is comfort Everyone was friendly, kind and courteous. Glad they have a new coffe machine that offers choices while I sit and wait for car. the seating is comfortable. Wish there were plugs for computer and phones to charge. More