John Eagle Acura

Excellent Jr was great! He met me as I was walking in, was polite and wanted to know what I was interested in. I told him what I wanted and he worked with me to Jr was great! He met me as I was walking in, was polite and wanted to know what I was interested in. I told him what I wanted and he worked with me to find the best deal and car to suit my needs. He was very knowledgeable about the product he was presenting me. The whole process was quick and stress free! More

Excellent Customer Service/Sales Associate The sales associate, William Cartwright, answered all the questions I had regarding purchasing this vehicle. He was very knowledgeable & patient. He p The sales associate, William Cartwright, answered all the questions I had regarding purchasing this vehicle. He was very knowledgeable & patient. He put my nerves at ease about purchasing this vehicle. I would refer my friends and family to him in the future. More

William Cartwright!! I rarely ever give reviews of service because i think it is something that should happen effortlessly but wheni met your sales associate William he wa I rarely ever give reviews of service because i think it is something that should happen effortlessly but wheni met your sales associate William he was amazing. He had a very friendly yet familiar way about him. Made me feel welcome and made the process very easy. I searched many weekends at tons of dealerships for a vehicle and dealing with him made that long process well worth it. He walked me around my car showing me all the features as well as even putting the license plate on for me, hooked up my bluetooth and showed me the settings for the seats. I just wanted to give a major kudos to Mr. Cartwright for his excellent service, i will recommend all my friends to visit him specifically at your location. More

Perfect! Excellent buying experience. No high pressure selling tactics which was nice. Pete Sanchez was my sales person and he was great! The vehicle purchase Excellent buying experience. No high pressure selling tactics which was nice. Pete Sanchez was my sales person and he was great! The vehicle purchased (12' VW Tiguan) did not have any of the 3 rear head rests. They sold me the vehicle "as is" but assured me at the time of sale that they would track the previous owner down and see if they still head the head rests. Wasn't sure if ever hear from them since I agreed to "as is"... But they did exactly what they said they would do and got the head rests and a cargo cover as well! Great job John Eagle... Thank you! More

I highly recommend John Eagle Acura! From the first visit through to the delivery of the vehicle, John Eagle Acura's team made this the best experience I've had with a dealer. Wil, Jamar From the first visit through to the delivery of the vehicle, John Eagle Acura's team made this the best experience I've had with a dealer. Wil, Jamarr, and Shannon were courteous, professional, knowledgeable, and very helpful throughout - thanks so much. Most importantly is that I drove off in exactly the vehicle I wanted, and got a better price than I was expecting. Be sure to do your homework, visit the dealership, negotiate for what you want, and ask lots of questions. And be prepped for upsell at the finance department (as with any dealership), and go through the pricing carefully. More

Excellent car buying experience! Recently I accompanied my sister to buy an Acura SUV at John Eagle Acura and I can say it was a very satisfying experience. Our salesman, Mr. Juan P Recently I accompanied my sister to buy an Acura SUV at John Eagle Acura and I can say it was a very satisfying experience. Our salesman, Mr. Juan Pete Sanchez, did an excellent job on the vehicle presentation we were interested on. His explanations about the benefits of the vehicle was very knowledgeable; he managed to convince us of the benefits of buying that car through images on the computer and tables showing comparisons between that vehicle and other similar from other brands. He was very courteous and professional. We never felt pressured to buy the vehicle and he managed to answer all our questions with enthusiasm and knowledge of what he was selling. I highly recommend to new customers to ask for Mr. Juan Pete Sanchez for a professional treatment at any of the two languages: English or Spanish. Thanks Mr. Sanchez, you did an excellent job! More

Great Experience I purchased my Acura from John Eagle Acura. My sales person is Winston. My experience was fantastic. Winston was very professional and made sure I I purchased my Acura from John Eagle Acura. My sales person is Winston. My experience was fantastic. Winston was very professional and made sure I was always aware of how their sales process worked. I noticed that the other sales people had a great respect for Winston, referring to him as Mr. Winston. I traveled from another city to go to this dealership and I am very happy I did. I plan to refer others to Winston and John Eagle Acura. More

Love my RDX Winston Bush and the team at John Eagle ACURA in Houston, TX could not have been more helpful in assisting me with the lease of a new RDX. My lease Winston Bush and the team at John Eagle ACURA in Houston, TX could not have been more helpful in assisting me with the lease of a new RDX. My lease on a 2013 RDX was expiring, and I was trying to decide whether to lease again or purchase the vehicle. I love the RDX; I like the way it drives and it had been a very reliable vehicle. The John Eagle ACURA team worked hard to make me an offer on a new lease, taking into account my history with them. Winston Bush was very professional and helpful through out the process and made this my 2nd positive experience with John Eagle ACURA. I would recommend John Eagle ACURA, and esp. Winston Bush to anyone who is in search of a vehicle. More

Great place to buy a car I bought my Acura TLX from John Eagle Acura and am very happy with the purchase. Winston Bush, my salesman, was super helpful and very kind. It's nice I bought my Acura TLX from John Eagle Acura and am very happy with the purchase. Winston Bush, my salesman, was super helpful and very kind. It's nice to have a salesperson that isn't just trying to shove you into a purchase, but actually works with you to make sure you get exactly what you want. Both Winston and Edwin, the sales manager, were great to work with. I would recommend this dealership and them to anyone looking to buy a new car. More

Do your own math homework before stepping into the showroom My wife wanted a 2015 Acura TLX, so I spent a few weeks on the Acura website and John Eagle web site familiarizing myself with the various models, tri My wife wanted a 2015 Acura TLX, so I spent a few weeks on the Acura website and John Eagle web site familiarizing myself with the various models, trim levels, and pricing schemes. After chatting with "Anna" on the John Eagle web site, we were happy to learn that the car my wife wanted (trim level & color) was in stock. The "internet price" quoted to me seemed like a fair deal, based on all of my research. So we hopped in the car drove to the dealership. And then the misery commenced. Surprisingly, "Anna" was not in the dealership that day (even though we had made an appointment only an hour previous" so after some time, we were assigned someone else (I think his name was Jamal or Jamar or something like that....). This gentleman did now know very much about the TLX, and kept giving me incorrect information and details. (Strike 1: Don't make me have to correct the sales person multiple times!) When it came time to discuss financing, the sales person could not answer basic, fundamental questions about interest rates, terms, money factor, residuals, annual mileage....anything having to do with dollars and cents. After I asked every what-if scenario question, he would disappear for 10-15 minutes and come back with a response that did not adequately address my question. If the sales dude has to relay each of my questions to his mommy, why can't I cut out the incompetent middle man and talk to the financial guys directly? (Strike 2: Make sure your sales staff knows at least as much about your vehicles and financial instruments as your customers do!) But....we're still sticking around for more abuse; the hat trick was not yet complete. Two hours later, we ask to drive the actual car (my wife had previously had some test drives). After waiting for 45 minutes, we were told that our perfect car did not exist. xxx? It was "either already sold or ordered and not yet delivered....not sure which, and not willing to do the research to figure it out." (Strikes 3: The combination of misinformation and laziness is not something that John Eagle should use to abuse their potential customers....please make me feel that you actually want to sell me a car!) My Acura-driving friends have told me that the John Eagle financing guys are even worse than the sales department. I'm glad we never got that far in the process! I'm still trying to figure out how these guys are the largest volume Acura dealer in Texas. I recommend that everyone avoid them like the plague! Go to Sterling McCall or Gillman....or better yet, drive a Infinity or BMW. Katy, TX deserves better than the John Eagle jokers. More