John Eagle Acura

Poor customer service 2015 Acura MDX purchased in 8/2014. Took car to John Acura for service on foam sealer and broken panel on front passenger door. Car was "fixed" on 4/3 2015 Acura MDX purchased in 8/2014. Took car to John Acura for service on foam sealer and broken panel on front passenger door. Car was "fixed" on 4/3/15 but all the service folks did was push foam and panel back in...was not fixed. One day after picking up car from dealer, foam and panel came out again. Went back to John Eagle on 4/18 and was called later to inform me that part was ordered but if this occurred again, I would have to pay for it/ the only way this happened is that someone manually pulled the panel off. Both Bradley and Jesus insisted this. I've never been quite so insulted. This is a 2015 MDX that was made with poor quality and dealership with worse customer service.Next purchase will not be an Acura as the customer service for a "luxury" vehicle SUCKS! More

Good Experience I purchased a car from Thom over the weekend. He is a laid back salesman who does not try to pressure you into purchasing. I would recommend anyone t I purchased a car from Thom over the weekend. He is a laid back salesman who does not try to pressure you into purchasing. I would recommend anyone to seek Thom out for help when purchasing an Acura. More

Excellent Experience The prices are the best you'll find anywhere in the U.S. Excellent car buying experience. Erik B. is awesome and Nick is a very good salesman. This The prices are the best you'll find anywhere in the U.S. Excellent car buying experience. Erik B. is awesome and Nick is a very good salesman. This is the place to go for your next Acura. More

great experience i got new 2015 acura rdx. sales consultant scott Hoffman explained great way. he helped in choosing best deal. please consult him for your business. t i got new 2015 acura rdx. sales consultant scott Hoffman explained great way. he helped in choosing best deal. please consult him for your business. thanks More

Worst Customer Service Follow Up EVER Purchased pre-owned 2009 Jetta with a warranty. After having 8 days, car has MAJOR problems. Warranty company (JEA"s partner, purchased from the fin Purchased pre-owned 2009 Jetta with a warranty. After having 8 days, car has MAJOR problems. Warranty company (JEA"s partner, purchased from the finance guy) convinced JEA didn't do the 172-pt inspection and refuses to pay for repairs. Been waiting on a return call from either the general sales manager or managing partner to figure out next steps, but haven't heard from either!! We've purchased MANY pre-owned cars and though thesales process with this car wasn't too bad (finance guy a different story) this is by FAR the worst example of customer service EVER. We've had to put in multiple phone calls to the dealership to try to get the issue with THEIR warranty company resolved only to have received the run around at every turn. Will NEVER, EVER step foot in this dealership again and will steer anyone and everyone we know AWAY from JEA!!! More

Hassle-Free Experience As I walked into the dealership this morning, I was curious as to how much 'hard ball' I was going to have to play. Three hours later, I was driving o As I walked into the dealership this morning, I was curious as to how much 'hard ball' I was going to have to play. Three hours later, I was driving off the lot in my brand new 2015 Acura RDX after the smoothest vehicle purchase I have ever made. Salesman Nicholas Herrin was extremely professional and easy to do business with. Finance Manager Jay Castillo was thorough and a wealth of knowledge under Finance Director, Matt Vogt. If you're looking for a hassle free experience, I strongly recommend you visit John Eagle Acura. More

Pay attention to the reviews Has anybody else noticed all of these negative reviews? And then look at all of the dealership answers, they are canned messages promising oh we are s Has anybody else noticed all of these negative reviews? And then look at all of the dealership answers, they are canned messages promising oh we are so sorry and we will take care of it. Truth is once you get that message you'll never hear from them again. But my wife's car there and got ripped off got all the lies the promises and more lies. Looking at a used car right now for our son and lo and behold on craigslist John eagle Acura has one for a thousand less than what I can find it here in San Antonio. I gladly paid more just so that I didn't have to deal with those liars, cheats and thieves. Try Gillman Acura, they appeared to be on the up and up and I truly wish we had bought hers from there. And if you're in San Antonio obviously Gunn Acura. Best of luck to you you've been warned. More

For Service Don't Go To John Eagle Acura!!! If everyone wants to rave about friendliness and let that be the controlling factor in dealing with this dealership, then you're missing the entire pi If everyone wants to rave about friendliness and let that be the controlling factor in dealing with this dealership, then you're missing the entire picture....by a mile. All Acura dealership associates are incredibly nice. So what sets them apart? Price!!!!! "Nice guy" shouldn't be good enough...u less you are one dimensional and like throwing money away. More

"Horrible Customer Experience!" Worked with Anna Duran regarding a 2015 TLX, got pricing and she said that John Eagle would have the lowest pricing of all the Acura dealerships in th Worked with Anna Duran regarding a 2015 TLX, got pricing and she said that John Eagle would have the lowest pricing of all the Acura dealerships in the Houston area. I asked for the best deal they could give and she quoted me the price. I called around to 2 other dealerships and both those dealerships quoted lower, so I called Anna back and said I got lower quotes at 2 other dealerships, and her exact words "It's our policy to price match or beat any deal." I thought "Great", John Eagle is closer to my home, so I set up an appointment to come in and buy the car that day. I got confirmation on email regarding the details of the purchase. Upon my arrival to John Eagle that evening, Anna was not there so Jamarr Carswell and Edwin Gonzales was there to assist me. We had a trade-in, so they worked on the appraisal, came back with a low ball offer - I almost fell out of my chair. I understand that you will not get top dollar trade in at the dealership, but this was a joke, and on top of that, Edwin Gonzales comes out and says he WILL NOT honor the sales price that Anna Duran quoted me. I felt deceived and lied to! He said the deal I made with Anna is not approved, even thought I had a string of emails between Anna and I regarding the price and that her business manager approved the deal and for us to just come on in and purchase the car. Edwin also asked for something in writing from the other dealerships regarding the price quote, I said I got a verbal quote, and he said I could have made that price up - this was absolutely absurd, it was a $299 difference! My husband and I stood up, got our keys back and left. We strapped our 3 yr old into the carseat, and Edwin comes out and says he called the GM to get approval on the sales price and he said OK. It was too late, we were treated so rudely, why would we want to do business with a dealership who basically didn't even care and had the worst customer service! We went to Sterling McCall Acura and they were able to get the car we wanted and gave us a great deal! We didn't even mention our experience at John Eagle with Sterling McCall, but the experience was so different at Sterling McCall, we thought we were in dream. The process went smoothly and we got the deal we wanted without any hassle, and they did not low ball us on our trade in! It was fair. Our loyalty and business will go to Sterling McCall even though John Eagle is 10 minutes from our home, but we are willing to make the 30 minute drive to Sterling McCall because of the impeccable service we received. More

Was sold a Lemon Experience is great till you purchase a car. Wasn't expecting to purchase a car with issues from the 2nd month going forward. Would advise anyone to N Experience is great till you purchase a car. Wasn't expecting to purchase a car with issues from the 2nd month going forward. Would advise anyone to NEVER purchase a service contract from the Finance department as it never covers things that go wrong. Spent money on the car on their asking price and purchased a service contract to my disappointment. Both issues/items that were brought in 2nd month for service and were denied. Would advise all within my network to refrain from purchasing a User or New vehicle here. More