John Eagle Acura

We have been doing business with John Eagle Acura in the last 6 1/2 years and it has always been a good experience: nice and attentive personnel both in Sales and Service depts. I had an appointment last Ma last 6 1/2 years and it has always been a good experience: nice and attentive personnel both in Sales and Service depts. I had an appointment last May/1 since the Acura Link of our 2019 RDX was not working at all. Actually we’ve got 2 notes from Acura by US mail informing that the system probably need an update and advising owners of 2019 Acura RDX’s to make an appointment to make the necessary adjustments. So, I headed to John Eagle on a Saturday morning and has been promptly seen by Marc Simmons. He was polite at first and asked what was the car’s problem. I informed him that the Apple CarPlay wasn’t working and mentioned the 2 notes I got from Acura informing about the need to update the system. Marc mentioned that probably I wasn’t using the appropriate cable in my car (it was not an Apple Original). I told him I’d been using that cable for years and also I have used Apple’s many times and that I’d rather prefer the one I had since Apple’s cable quality proved to be worse. I reinforced that the problem was not the cable but probably something related to the note I got from Acura (system upgrade). He seemed not to pay attention to what I said and continued trying to see whether the cable was working. It’s worth saying that English is not my native language but I think I’m usually able to make myself clear. After insisting that the car probably didn’t have any problem and that the real problem was the cable, he decided to talk to Acura management and got to know that the system really needed an upgrade. What made me feel bad was Marc’s approach and the way he simply ignored what I said. He was somehow ironic when talking to me. I left Acura with a weird sensation like I haven’t felt before. In the afternoon I returned to pick up my car and took with me the other 3 cables I had and showed him that all that cables belonged to Apple and none of them worked properly. He looked at me and said : “ Ma’am do you have any problem ?! And then : “ are you upset with anything ? “. And this time he was not only ironic but arrogant. I answered that I was upset with the way he approached me both times (in the morning and again that afternoon). He looked me in a way that made me feel really bad. I can tell that I have never felt the way I felt that day. And I think this is the first time I have to write about an experience like that. I’m 55 years old and I’m not used to complain about this type of situation. I try always to see the good side of things. But I could realize when I met MARC SIMMONS in the afternoon that he is not the type of person I like to deal with: disrespectful, arrogant and ironic. IMPORTANT TO SAY THAT I HAD TO CONTACT ACURA DEALER 3 TIMES TO GET THE CLIENT SURVEY. That didn’t happen before since I always got the survey in 3 to 4 days after the service. VERY INTERESTING !!!!! I will try to continue doing business with Acura but I refuse to meet this guy again. Hopefully someday he will learn how to deal with foreigners, different genders, etc. because at the end we are all living in a multicultural city like Houston. More

RUN!!! This place has terrible customer service! Tried to buy a car from them and it was the ABSOLUTE worst experience of my life. Gave us a ridiculous price for my trade in where 3 other dealerships offered buy a car from them and it was the ABSOLUTE worst experience of my life. Gave us a ridiculous price for my trade in where 3 other dealerships offered 5 thousand more then their offer! Then they followed up with me and hung up on me after I told them about the terrible experience! More